Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is recognized as the 8th largest hotel company in the United States, experiencing rapid growth and steadily expanding its influence within the hospitality industry. This prestigious company operates a diverse and comprehensive portfolio of properties that includes a blend of full-service and focused hotels strategically located in major cities. Sonesta's footprint spans over 1000 properties across eight countries, underscoring its global presence and commitment to providing quality accommodations and service. The company is well-regarded for its unique approach that emphasizes the human side of hospitality, delivering service with passion, loyalty, and genuine connection to its guests. Sonesta International Hotels is continually innovating and growing to ensure it meets and exceeds guest expectations while providing a stimulating work environment for its employees.
The role of Assistant General Manager (AGM) at Sonesta ES Suites represents a vital training position aimed at preparing candidates to ascend to the role of General Manager within the company's portfolio. This position serves as a career advancement opportunity available exclusively to current Directors of Sales or Operations Managers who demonstrate the potential to lead a hotel effectively. The AGM role involves rigorous training conducted concurrently with the candidate’s current responsibilities, equipping them with knowledge and experience necessary to represent Sonesta’s brand and operational excellence when they take on full leadership as the onsite General Manager.
The AGM is charged with learning to deliver impactful results that align with Sonesta’s mission and objectives, focusing on revenue growth, cost control, guest and associate satisfaction, and maintaining high standards for product and service quality. This includes collaborating closely with various Sonesta departments such as marketing, revenue management, sales, accounting, facilities, human resources, information technology, and procurement - all integral to hotel operations. As an Assistant General Manager, the individual will gain hands-on experience managing sales activities, overseeing hotel operations through direct supervision of department heads, enforcing service and brand standards, handling guest relations and complaint resolution, and managing both financial and physical resources of the hotel.
The comprehensive training ensures the future General Manager is well-versed in hotel management systems like Opera and Synxis, understands market-driven pricing strategies, and can effectively implement capital and operational budget controls. Furthermore, this role requires solid leadership skills to motivate teams, uphold compliance with health, safety, and legal standards, and manage the hotel’s overall brand reputation. With an emphasis on guest satisfaction and operational efficiency, the AGM role stands as a cornerstone for developing leaders who will continue Sonesta’s tradition of exceptional hospitality and business success. Employment terms include a commitment to a dynamic work environment, with the necessity to work varied shifts, including mornings, evenings, weekends, and holidays. The compensation for the Assistant General Manager position is competitive, reflecting the role's responsibilities and opportunities for growth within the company.
The role of Assistant General Manager (AGM) at Sonesta ES Suites represents a vital training position aimed at preparing candidates to ascend to the role of General Manager within the company's portfolio. This position serves as a career advancement opportunity available exclusively to current Directors of Sales or Operations Managers who demonstrate the potential to lead a hotel effectively. The AGM role involves rigorous training conducted concurrently with the candidate’s current responsibilities, equipping them with knowledge and experience necessary to represent Sonesta’s brand and operational excellence when they take on full leadership as the onsite General Manager.
The AGM is charged with learning to deliver impactful results that align with Sonesta’s mission and objectives, focusing on revenue growth, cost control, guest and associate satisfaction, and maintaining high standards for product and service quality. This includes collaborating closely with various Sonesta departments such as marketing, revenue management, sales, accounting, facilities, human resources, information technology, and procurement - all integral to hotel operations. As an Assistant General Manager, the individual will gain hands-on experience managing sales activities, overseeing hotel operations through direct supervision of department heads, enforcing service and brand standards, handling guest relations and complaint resolution, and managing both financial and physical resources of the hotel.
The comprehensive training ensures the future General Manager is well-versed in hotel management systems like Opera and Synxis, understands market-driven pricing strategies, and can effectively implement capital and operational budget controls. Furthermore, this role requires solid leadership skills to motivate teams, uphold compliance with health, safety, and legal standards, and manage the hotel’s overall brand reputation. With an emphasis on guest satisfaction and operational efficiency, the AGM role stands as a cornerstone for developing leaders who will continue Sonesta’s tradition of exceptional hospitality and business success. Employment terms include a commitment to a dynamic work environment, with the necessity to work varied shifts, including mornings, evenings, weekends, and holidays. The compensation for the Assistant General Manager position is competitive, reflecting the role's responsibilities and opportunities for growth within the company.
Job Requirements
- Bachelor’s degree in Hotel Administration, Business Administration or related field preferred
- three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances
- problem solving, reasoning, motivating, organizational and training abilities
- ability to prioritize and organize work assignments
- experience with Microsoft Office and Opera systems preferred
- ability to travel including some overnight travel is required
- valid driver’s license required
- frequently standing up, bending, climbing, kneeling, and moving about the facility
- exposure to commercial cleaning chemicals
- carrying, lifting or pulling items weighing up to 50 pounds
- frequently handling objects and equipment
- required to work mornings, evening, weekends, and holidays
Job Qualifications
- Bachelor’s degree in Hotel Administration, Business Administration or related field preferred
- three years of experience as General Manager, Operations Manager or Director of Sales in extended stay hotels preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- mathematical competency including budgeting and profit/loss analysis
- strong problem solving, reasoning, motivating, organizational and training skills
- ability to prioritize and organize work assignments
- experience with Microsoft Office and Opera systems preferred
- valid driver’s license
- ability to travel including some overnight travel
Job Duties
- Deliver on the promise of Sonesta Service in all guest and client interactions
- manage hotel operations according to Sonesta G.U.E.S.T. standards and ensure customer service excellence
- collaborate with Regional Sales Director and Global Sales Office to direct sales activities and implement marketing plans
- manage seasonal demand strategy with Regional Revenue Manager using property management and reservation systems
- regularly sell hotel rooms through direct client contact
- establish and implement service recovery guidelines for guest satisfaction
- manage brand positioning through marketing programs and guest recognition initiatives
- oversee front office, housekeeping, and food and beverage operations via Operations Manager
- supervise maintenance and upkeep of hotel facilities through Maintenance Manager
- represent hotel at social events to prospect sales leads
- lead budget development and monitor financial performance with Finance Department
- manage financial inflows and outflows in conjunction with General Ledger Accountant
- oversee physical property maintenance and capital improvements with Engineering Manager
- coordinate human resources processes with HR representatives
- ensure IT hardware and software management with IT support
- supervise hotel procurement activities
- enforce adherence to hotel standards, policies, and procedures
- act as manager on duty when required
- ensure compliance with applicable health, safety, and alcohol service laws
- perform additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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