Assistant General Manager

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,000.00 - $80,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive pay

401(k) match

Employee Discounts

Complimentary Meals

Free parking

supportive team culture

opportunities for growth

Job Description

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, built on a deep respect for culture, place, and people. This distinguished company manages luxury hotels and award-winning restaurants that are anchored in authentic storytelling, exceptional service, and a strong sense of community pride. With a commitment to caring for guests, team members, and neighborhoods alike, Heritage Hotels & Resorts offers an environment where the blend of tradition and innovation creates a unique hospitality experience. The company fosters a culture of excellence that prioritizes quality, sustainability, and genuine human connections, setting a high standard in the hospitality industry within New Mexico.

The Assistant General Manager (AGM) role at Heritage Hotels & Resorts is integral to ensuring the outstanding guest experience and smooth daily operations of the hotel. This position demands a dynamic leader who thrives in a fast-paced hospitality setting and can effectively bridge the gap between strategic objectives and operational execution. The AGM is the driving force behind the property's daily magic, responsible for ensuring that every detail—from guest arrival to departure—is carefully managed to deliver exceptional service standards.

This leadership position requires overseeing all functions across the hotel, including Rooms Division, Food & Beverage, Banquet operations, and other key departments. The AGM works closely with the General Manager to execute business plans, review occupancy forecasts, and align staffing and resources to meet operational goals. Serving as the primary escalation point for complex guest issues, the AGM ensures all problems are resolved promptly, maintaining high guest satisfaction.

Beyond operations, this role embodies the spirit of leadership by fostering a collaborative and accountable culture among department leaders and team members. The AGM supports recruitment, training, and ongoing development to nurture talent, improve service delivery, and uphold the brand's reputation. They oversee financial aspects, including budget management and labor planning, demonstrating strong financial acumen to maintain efficiency and meet performance objectives.

Heritage Hotels & Resorts values leaders who are committed to continuous improvement, community engagement, and delivering memorable guest experiences. If you are passionate about hospitality and want to contribute to a workplace that honors New Mexico’s rich cultural heritage while providing excellent career growth opportunities, this role at Heritage Hotels & Resorts offers a compelling path forward.

Job Requirements

Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, or related field preferred
3+ years of progressive leadership experience within a full-service hotel environment
Demonstrated experience managing multiple operational departments such as Rooms, Food & Beverage, Banquets, or Facilities
Prior experience as an Operations Manager, Rooms Division Manager, or similar senior leadership role strongly preferred
Experience in luxury or upscale hospitality environments strongly preferred
Experience managing budgets, labor forecasting, and operational performance metrics required
Flexibility to work evenings, weekends, and holidays as business demands require

Job Qualifications

Strong leadership presence with the ability to influence and guide multiple department leaders
Comprehensive understanding of full-service hotel operations including Rooms Division, Food & Beverage, Banquets, and Facilities
Excellent verbal and written communication skills with the ability to engage effectively with guests, employees, and executive leadership
Strong operational decision-making and problem-solving abilities in fast-paced environments
Financial acumen including labor management, expense control, forecasting, and revenue awareness
Ability to analyze operational data and performance metrics to drive improvements
Strong organizational and time management skills with the ability to manage multiple priorities

Job Duties

Maintain a highly visible leadership presence across the property, modeling professionalism and service excellence in all interactions
Oversee day-to-day hotel operations to ensure consistency, efficiency, and alignment with brand and service standards
Partner with the General Manager to execute operational strategies, business plans, and performance objectives
Review occupancy forecasts, group business, and event schedules to ensure proper staffing, service readiness, and operational alignment
Provide leadership support to Rooms Division operations, including Guest Experience, Front Office, and Housekeeping teams
Oversee Food & Beverage and Banquet operations to ensure service quality, execution, and guest satisfaction
Ensure effective communication and coordination across all departments to support seamless guest experiences