Assistant General Manager

Lucky Strike Entertainment, formerly known as Bowlero Corp, stands as one of the world’s premier location-based entertainment platforms with over 360 locations across North America. This dynamic company offers an exciting range of experiential entertainment that includes bowling, amusement parks, water parks, and family entertainment centers. Beyond just entertainment venues, Lucky Strike Entertainment owns the Professional Bowlers Association, the major league for bowling, and a growing media property boasting millions of fans across the globe. This blend of entertainment, sports, and media makes Lucky Strike Entertainment a unique and thriving company dedicated to providing unforgettable experiences for guests and significant career opportunities for its team members. For further details, interested individuals can visit the company's investor relations page at ir.luckystrikeent.com. Lucky Strike Entertainment values performance excellence and offers competitive pay ranges as well as comprehensive benefits packages that include healthcare coverage and performance-based incentives, although specifics may vary by position.

The Assistant General Manager position at Lucky Strike Entertainment is an active and influential role, designed for individuals who thrive in fast-paced environments filled with energy and diverse challenges. The role entails being on your feet, leading teams, and solving problems in real time to ensure that every guest has an exceptional experience. This position demands stellar leadership skills, strong operational proficiency, and the ability to take charge, particularly stepping up to manage the center in the General Manager’s absence.

With an annual salary range of $75,000 to $85,000, the Assistant General Manager contributes to the success of the center by overseeing all aspects of daily operations and floor management. This includes helping develop and monitor financial plans and budgets to hit financial goals, with a focus on driving food and beverage sales. The assistant manager partners closely with the General Manager to control labor costs and operational expenses. Operational excellence lies at the core of this role, which involves scheduling, planning, organizing, and communicating effectively with the team to ensure smooth day-to-day operations.

As a people leader, the Assistant General Manager is responsible for recruiting, training, and supporting center management and staff, fostering high morale, and providing developmental coaching to cultivate the company’s future leadership. HR and loss prevention concerns must be handled efficiently and sensitively when they arise. Reviewing the performance of multiple departments regularly and adjusting business strategies accordingly is also a key duty. The role emphasizes maintaining the highest standards of guest service to ensure complete customer satisfaction, including resolving complaints promptly and effectively.

In addition, the Assistant General Manager oversees the food and beverage program, ensuring that dining offerings meet exceptional quality standards while promoting a thriving sales culture. Flexibility is essential, as the position requires working varying shifts including weekends, holidays, and extended hours when necessary. Candidates who succeed in this role typically possess at least three years of management experience in kitchen, bar, restaurant, or food service operations, along with a bachelor’s degree and strong business acumen, including basic math and accounting skills.

Successful Assistant General Managers at Lucky Strike Entertainment are exceptional people developers and customer service professionals with solid communication skills and experience using POS register systems. The work environment is a lively entertainment setting where physical activity such as walking, bending, standing for long periods, and occasional lifting with assistance is common. This role is perfect for energetic leaders who want to combine their passion for hospitality and entertainment to deliver memorable experiences while building a rewarding career in one of the top entertainment companies in North America.