Assistant General Manager

Lubbock, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.00 - $21.50

Work Schedule

Flexible

Benefits

Career growth opportunities

flexible scheduling

Payactive

Paid Time Off

Paid holidays

Full healthcare benefits

401(k) with guaranteed 4% match

Hotel and food & beverage discounts

Job Description

HVMG is a distinguished hotel management company renowned for fostering a culture of excellence across its nationwide hospitality portfolio. With a commitment to providing exceptional guest experiences and supporting robust career growth, HVMG empowers its associates to control their career paths. The company believes that the hotel industry offers unparalleled opportunities where career progression can start at any level within the organization, from entry-level positions to senior executive roles. This dynamic approach reflects in the company's philosophy, which encourages professional development and recognizes talent and dedication irrespective of where one begins their journey. Working at HVMG means joining a team dedicated to operational excellence and leadership development, ensuring that every guest interaction is memorable and every employee's potential is realized.

The Assistant General Manager role at HVMG is pivotal in aiding the General Manager with overseeing hotel operations to deliver outstanding guest services. This role encompasses managing day-to-day staff operations, assisting with budget management, and resolving guest concerns promptly to maintain the highest standards of hospitality. As an Assistant General Manager, you will be the essential support system for the General Manager, ensuring that hotel operations run smoothly and efficiently. Beyond operational duties, this position offers a clear trajectory for career advancement, opening doors to higher management roles such as General Manager, Operations Manager, and even corporate-level leadership positions. The role demands a warm, professional demeanor aligned with HVMG's Culture of Excellence, effective communication skills in English, and the flexibility to work varied schedules, including evenings, weekends, and holidays. Physical ability to perform typical hotel management tasks is also required, with accommodations provided as applicable. Offering competitive benefits such as full healthcare, paid time off, flexible scheduling, and financial wellness tools like PayActive, HVMG demonstrates its commitment to the well-being and growth of its employees.

Job Requirements

Eligible to work in the United States
Ability to read, write, and communicate effectively in English
Ability to sit, stand, bend, kneel, and lift as required with or without reasonable accommodations
Availability to work flexible schedules including evenings, weekends, and holidays
A warm, professional demeanor reflecting HVMG's Culture of Excellence
At least 2 years of hotel experience or a college degree
Prior experience in a similar role or a combination of education and hospitality experience

Job Qualifications

College degree or equivalent experience
Prior hotel management or assistant general manager experience preferred
Excellent leadership and interpersonal skills
Strong problem-solving and decision-making abilities
Effective communication skills in English
Ability to work in a team environment and manage multiple departments
Experience with budget management and operational oversight

Job Duties

Provide vital support to the hotel General Manager to ensure smooth and efficient operations and exceptional guest experiences
Oversee various hotel departments on a daily basis
Assist with budget management and financial oversight
Resolve guest issues and complaints promptly
Report directly to the General Manager
Facilitate a culture of excellence among staff and promote team performance
Help drive operational excellence and hotel success