Assistant General Manager

Albuquerque, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,000.00 - $85,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive pay

comprehensive benefits

25% 401(k) match

generous employee discounts

Complimentary Meals

free employee parking

supportive team culture

Opportunities for growth and advancement

Job Description

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, respected for its commitment to culture, place, and people. This distinguished group operates luxury hotels and award-winning restaurants that are deeply rooted in authentic storytelling, exceptional service, and community pride. Heritage Hotels & Resorts has built its reputation by caring equally for its guests, team members, and local neighborhoods with integrity and dedication. The group offers unique and memorable experiences by focusing on the community and the cultural heritage of New Mexico, making it a standout hospitality leader in the region.

The role of Assistant General Manager at Heritage Hotels & Resorts is critical to maintaining the high standards and seamless operations that the group is known for. The Assistant General Manager acts as the driving force behind the day-to-day orchestration of hotel operations, ensuring that every guest interaction and experience is flawless. This leadership position requires balancing strategic vision with hands-on management, overseeing multiple departments, and fostering a culture of teamwork, accountability, and excellence. The Assistant General Manager will be responsible for supporting department leaders, optimizing operations, and ensuring an environment where both guests and staff feel valued and inspired.

This position requires a strong operational leader who thrives in a dynamic hospitality setting, with responsibilities spanning guest services, rooms division, food and beverage, and banquet operations. The Assistant General Manager maintains a visible leadership presence, facilitating communication across departments and stepping in to resolve issues or improve processes as needed. By partnering closely with the General Manager, this role transforms strategic business plans into actionable results that contribute to the overall success and reputation of the hotel. With a commitment to elevated hospitality standards and community values, the Assistant General Manager at Heritage Hotels & Resorts plays a vital role in delivering an exceptional guest experience while supporting the growth and engagement of the team.

Job Requirements

Strong leadership presence with the ability to influence and guide multiple department leaders
Comprehensive understanding of full-service hotel operations including Rooms Division, Food & Beverage, Banquets, and Facilities
Excellent verbal and written communication skills with the ability to engage effectively with guests, employees, and executive leadership
Strong operational decision-making and problem-solving abilities in fast-paced environments
Financial acumen including labor management, expense control, forecasting, and revenue awareness
Ability to analyze operational data and performance metrics to drive improvements
Strong organizational and time management skills with the ability to manage multiple priorities
Ability to lead cross-functional teams and maintain alignment across departments
Commitment to maintaining elevated hospitality standards and guest satisfaction
Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, or related field preferred
3+ years of progressive leadership experience within a full-service hotel environment
Demonstrated experience managing multiple operational departments such as Rooms, Food & Beverage, Banquets, or Facilities
Prior experience as an Operations Manager, Rooms Division Manager, or similar senior leadership role strongly preferred
Experience in luxury or upscale hospitality environments strongly preferred
Experience managing budgets, labor forecasting, and operational performance metrics required
Flexibility to work evenings, weekends, and holidays as business demands require

Job Qualifications

Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, or related field preferred
3+ years of progressive leadership experience within a full-service hotel environment
Demonstrated experience managing multiple operational departments such as Rooms, Food & Beverage, Banquets, or Facilities
Prior experience as an Operations Manager, Rooms Division Manager, or similar senior leadership role strongly preferred
Experience in luxury or upscale hospitality environments strongly preferred
Experience managing budgets, labor forecasting, and operational performance metrics required
Excellent verbal and written communication skills
Strong operational decision-making and problem-solving abilities
Ability to lead cross-functional teams and maintain alignment across departments
Commitment to maintaining elevated hospitality standards and guest satisfaction

Job Duties

Maintain a highly visible leadership presence across the property, modeling professionalism and service excellence in all interactions
Oversee day-to-day hotel operations to ensure consistency, efficiency, and alignment with brand and service standards
Partner with the General Manager to execute operational strategies, business plans, and performance objectives
Review occupancy forecasts, group business, and event schedules to ensure proper staffing, service readiness, and operational alignment
Provide leadership support to Rooms Division operations, including Guest Experience, Front Office, and Housekeeping teams
Oversee Food & Beverage and Banquet operations to ensure service quality, execution, and guest satisfaction
Ensure effective communication and coordination across all departments to support seamless guest experiences
Serve as the primary escalation point for complex guest service issues, ensuring timely and effective resolution
Support revenue performance by identifying opportunities to enhance guest experience, operational efficiency, and service delivery
Assist in managing departmental budgets, labor planning, and operational expenses to align with financial goals
Monitor key performance indicators including guest satisfaction scores, online reputation, service metrics, and departmental performance
Ensure compliance with all legal, safety, labor, and operational standards, as well as brand requirements
Support recruitment, training, coaching, and development of department leaders and team members
Foster a culture of accountability, engagement, and continuous improvement across all departments
Lead or participate in daily, weekly, and monthly operational meetings to ensure alignment and forward planning
Safeguard company assets and ensure proper handling of financial, guest, and operational information
Assume full property oversight and decision-making authority in the absence of the General Manager
Perform other related duties as assigned