Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
competitive 401K plan
Generous PTO policy
Premium medical coverage
Dental Insurance
Vision Insurance
voluntary benefits
Student Loan Assistance
Job Description
Howard Hughes Communities is the real estate platform of Howard Hughes Holdings Inc., a publicly traded company listed on the NYSE under the ticker HHH. Renowned for its commitment to innovative placemaking and design excellence, Howard Hughes Communities specializes in developing, owning, and operating premier large-scale master planned communities and mixed-use developments across the United States. Their award-winning portfolio features notable locations such as The Woodlands, Bridgeland, and The Woodlands Hills in Greater Houston; Summerlin in Las Vegas; Teravalis in Greater Phoenix; Ward Village in Honolulu; and Merriweather District in Columbia, Maryland. This strategic positioning enables the company to meet and accelerate development in accordance with market demand, establishing one of the strongest real estate platforms in the nation. Howard Hughes Communities fosters a culture of curiosity and empowerment, allowing employees to shape their own career stories within the organization while contributing to the cultural life of the communities they serve.
The Assistant General Manager (AGM) role at Howard Hughes Communities is a critical leadership position responsible for supporting the General Manager in the overall operation of shopping centers. This full-time role encompasses a wide range of responsibilities, including accounting and asset management, budget preparation, business plan development, and the coordination of leasing activities for local, regional, permanent, and temporary merchants. The AGM plays a vital role in establishing and maintaining retail relationships, overseeing personnel, developing on-site staff, and collaborating with corporate teams to accomplish special projects and community involvement. A major focus of the position is to enhance the value of the shopping center by increasing its Net Operating Income through effective management of operations and maximizing income opportunities. The role demands a deep understanding of all shopping center functions to support and elevate the performance of all departments. AGMs are seen as future leaders within Howard Hughes Communities and are trained to advance to higher roles as performance and opportunities arise.
The position involves a diverse set of duties such as assisting in facility management, administering leases and property agreements, preparing reports, managing maintenance and vendor relationships, and participating in strategic planning with corporate, development, and leasing teams. The AGM also oversees budgets, forecasts income and expenses, controls operational costs, and approves disbursements in line with budgetary constraints. Leasing responsibilities include prospecting, negotiations, lease agreement generation, and ensuring a high-quality tenant mix. Additionally, the AGM manages marketing efforts, supervises facilities and administrative staff, resolves customer complaints, and maintains excellent tenant communication to ensure timely payments. This role requires flexibility to work varying schedules including weekends, evenings, and public holidays, as well as a commitment to 24/7 on-call availability. A passion for reimagining retail real estate and curiosity about emerging technologies such as artificial intelligence are highly valued, promoting continuous learning and application of innovative tools to improve efficiency. Overall, this role offers a dynamic career opportunity within a prestigious real estate company committed to excellence, culture, and continuous growth.
The Assistant General Manager (AGM) role at Howard Hughes Communities is a critical leadership position responsible for supporting the General Manager in the overall operation of shopping centers. This full-time role encompasses a wide range of responsibilities, including accounting and asset management, budget preparation, business plan development, and the coordination of leasing activities for local, regional, permanent, and temporary merchants. The AGM plays a vital role in establishing and maintaining retail relationships, overseeing personnel, developing on-site staff, and collaborating with corporate teams to accomplish special projects and community involvement. A major focus of the position is to enhance the value of the shopping center by increasing its Net Operating Income through effective management of operations and maximizing income opportunities. The role demands a deep understanding of all shopping center functions to support and elevate the performance of all departments. AGMs are seen as future leaders within Howard Hughes Communities and are trained to advance to higher roles as performance and opportunities arise.
The position involves a diverse set of duties such as assisting in facility management, administering leases and property agreements, preparing reports, managing maintenance and vendor relationships, and participating in strategic planning with corporate, development, and leasing teams. The AGM also oversees budgets, forecasts income and expenses, controls operational costs, and approves disbursements in line with budgetary constraints. Leasing responsibilities include prospecting, negotiations, lease agreement generation, and ensuring a high-quality tenant mix. Additionally, the AGM manages marketing efforts, supervises facilities and administrative staff, resolves customer complaints, and maintains excellent tenant communication to ensure timely payments. This role requires flexibility to work varying schedules including weekends, evenings, and public holidays, as well as a commitment to 24/7 on-call availability. A passion for reimagining retail real estate and curiosity about emerging technologies such as artificial intelligence are highly valued, promoting continuous learning and application of innovative tools to improve efficiency. Overall, this role offers a dynamic career opportunity within a prestigious real estate company committed to excellence, culture, and continuous growth.
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum 4 years of regional shopping center experience
- Ability to lead and influence diverse groups
- Proficiency in financial analysis, budgeting, and forecasting
- Highly proficient in MS Office applications
- Knowledge of property management software such as MRI and Yardi
- Ability to work independently and seek improvement
- Flexibility to handle shifting priorities
- Passion for retail real estate innovation
- Availability for 24/7 on-call
- Willingness to work varying schedules including weekends and holidays
- Curiosity about AI and emerging technologies.
Job Qualifications
- Bachelor's degree preferred or equivalent experience
- Minimum 4 years regional shopping center experience
- Ability to lead and influence diverse teams
- Proficient in financial analysis, budgeting, and forecasting
- Highly skilled in MS Office applications including Word, Excel, PowerPoint, and Outlook
- Knowledge of software such as MRI and Yardi
- Strong ability to work independently and improve team outcomes
- Flexibility to adapt to shifting priorities
- Passion for reimagining retail real estate
- Willingness and ability to work varying schedules including weekends, evenings, and public holidays
- Curiosity about artificial intelligence and emerging technologies with eagerness to learn and apply new tools.
Job Duties
- Assist in managing the shopping center facilities in all functions which ultimately fall to the responsibility of the center's GM
- Administer leases and reciprocal easement agreements
- Be familiar with the terms of the Property Management Agreements and assist GM in executing
- Assist in preparation of reporting to ownership as required in the PMA
- Maintain and secure common areas such as cleanliness, landscaping, parking lots, HVAC and central plant, entry doors, elevators and escalators, snow removal, roofs, and lighting
- Collect outstanding rents and recovery charges
- Prepare various reports requested by corporate office
- Assist in tenant move-in and move-out including utility transfers, notices, physical inspections, and key distribution
- Oversee property vendors and participate in RFP and contract processes
- Participate in meetings to determine strategic center goals and objectives
- Participate in Manager on Duty weekend rotation
- Assist in preparing and managing adherence to annual budgets
- Forecast annual income and expenses
- Approve disbursements in accordance with approved budgets
- Maximize income generated by the centers
- Participate in leasing activities including prospecting, negotiations, and lease agreement generation
- Coordinate leasing efforts to establish quality tenant mix
- Negotiate and administer lease amendments
- Build relationships with tenants and community partners to maximize income opportunities
- Coordinate marketing efforts
- Supervise Facility Manager and Maintenance Technicians
- Oversee maintenance requests completion
- Hire and train administrative and support personnel
- Supervise independent contractors like security, housekeeping, and landscaping
- Monitor tenant payments and handle accounts receivable issues
- Communicate with tenants regarding outstanding charges
- Evaluate needs and prepare CapEx budgets
- Manage approval of CapEx projects
- Assist GM in monthly report preparations
- Manage front desk and Admin Staff
- Resolve customer complaints
- Assist in coding property invoices
- Responsible for Guest Services oversight as applicable.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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