Assistant General Manager

Highgate is a premier real estate investment and hospitality management company that commands a strong presence globally, managing over $15 billion in assets. With a robust portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate has solidified itself as a leading innovator in the hospitality industry for over 30 years. The company’s expertise spans the entire property life cycle, from initial planning and development to recapitalization and disposition. By leveraging cutting-edge revenue management tools, Highgate skillfully identifies and forecasts evolving market trends, enabling the company to drive outperformance and maximize the value of its assets. This dynamic approach, combined with its development of diverse lifestyle and legacy hotel brands as well as independent hotels and resorts, places Highgate at the forefront of the hospitality sector. The company's forward-thinking strategies embrace contemporary programming and digital sophistication, ensuring guests receive exceptional experiences while maintaining operational excellence. An executive team comprising seasoned hospitality leaders and corporate offices worldwide supports Highgate's commitment to excellence, making it a trusted partner for top ownership groups and major hotel brands.

Located at Homewood Suites Grapevine in Grapevine, Texas, the role of Assistant General Manager is pivotal to the hotel's operational and financial success. This position bears the responsibility for driving profitability through revenue generation, stringent cost control, enhancing guest satisfaction, and fostering employee development—all while preserving the integrity and standards of the hotel brand. The Assistant General Manager is deeply involved in hotel sales efforts, including nurturing relationships with key clients, participating in client meetings, hosting events, and maintaining daily contact with on-site stakeholders. They regularly conduct departmental tours, assess productivity, and ensure compliance with Highgate’s operational procedures. Leadership is demonstrated through weekly staff meetings, employee training, and participation in required managerial shifts including Management on Duty coverage.

Financial oversight forms a major component of this role, with responsibilities including managing budget adherence, conducting monthly financial reviews with department managers, forecasting financial performance, and ensuring prompt and accurate financial reporting to corporate offices. The Assistant General Manager also plays a significant role in human resources functions, such as conducting interviews, administering performance appraisals, coaching management personnel, and enforcing disciplinary measures under the company's standards. Ensuring the physical property's cleanliness and maintenance aligns with safety and quality standards is another critical aspect, supported by regular inspections and preventive maintenance programs.

Moreover, the Assistant General Manager acts as a visible leader during peak times, providing direct guest engagement to reinforce the hotel’s high service standards. The position requires a balance of strategic oversight and hands-on management, from financial stewardship and personnel development to operational compliance and customer service excellence. Emphasizing a positive, team-oriented environment fosters employee motivation and enhances guest experiences, reinforcing Highgate’s reputation for superior hospitality management. This full-time, career-building opportunity requires dedication, strong leadership skills, and the ability to thrive in a dynamic hotel environment, making it an ideal position for driven professionals with a passion for hospitality management and operational success.