You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $23.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Highgate is a premier real estate investment and hospitality management company that commands a strong presence globally, managing over $15 billion in assets. With a robust portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate has solidified itself as a leading innovator in the hospitality industry for over 30 years. The company’s expertise spans the entire property life cycle, from initial planning and development to recapitalization and disposition. By leveraging cutting-edge revenue management tools, Highgate skillfully identifies and forecasts evolving market trends, enabling the company to drive outperformance and maximize the value of... Show More
Job Requirements
- At least 5-6 years progressive experience in a hotel
- Bachelor's degree preferred
- Long hours sometimes required
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills
- Strong listening and problem clarifying abilities
- Ability to multitask and prioritize functions
- Attend all required meetings and trainings
- Participate in Management On Duty coverage as required
- Maintain regular attendance per scheduling needs
- High standards of personal appearance and grooming, including wearing nametags
- Comply with hotel standards and regulations for safety and efficiency
- Maximize productivity efforts and assist problem resolution
- Effective in handling problems proactively
- Ability to understand and evaluate complex data
- Maintain confidentiality
- Perform light physical work
- Perform other duties as requested by management
Job Qualifications
- At least 5-6 years progressive experience in a hotel
- Bachelor’s degree preferred
- Effective verbal and written communication with all employee and guest levels
- Strong listening and problem-solving skills
- Ability to multitask and prioritize departmental functions
- Attentive, friendly, courteous, and service-oriented demeanor
- Compliance with hotel standards and policies
- Capacity to handle problems including anticipation and identification
- Ability to analyze complex information to meet objectives
- Maintain confidentiality of information
- Capability to perform light physical work with occasional lifting of up to 20 pounds
Job Duties
- Play a pivotal role in hotel sales efforts, including calling on top accounts, meeting clients, hosting luncheons and receptions, and daily on-site contacts
- Tour operating departments daily, making adjustments via department heads
- Conduct weekly staff meetings and training sessions using Highgate Hotel standards
- Meet all financial review dates and corporate directed programs timely
- Hold monthly financial reviews with managers and supervisors
- Ensure department heads maintain budgeted productivity levels and Highgate accounting procedures
- Develop managers for future advancement through competency and corporate training programs
- Participate in required Management On Duty coverage
- Maintain direct contact with management trainees
- Adhere to all Highgate Hotel policies and train managers for compliance
- Assist in the Highgate Hotel budget process
- Ensure training in service standards and compliance with Garden Standard of the Week training
- Create a positive team-oriented environment focusing on guest satisfaction and employee motivation
- Inspect rooms regularly with Housekeeping Manager and Property Engineer
- Ensure complete processing of invoices daily using Accounts Payable process
- Ensure monthly financial documentation compliance
- Maintain cleanliness and maintenance via inspections and preventive maintenance
- Ensure attentive, friendly, courteous, and efficient employee interaction with guests and staff
- Forecast monthly financial position and analyze data for reforecast
- Prepare and conduct management interviews following Highgate standards
- Interview final candidates for management positions prior to offer
- Perform Executive Committee performance appraisals and ensure compliance
- Motivate, coach, counsel, and discipline management personnel per standards
- Perform other duties as requested by senior management
- Ensure fair and equitable employee treatment
- Meet clients and potential clients touring property to assist sales efforts
- Be present in public areas during peak times to greet guests and offer assistance
- Ensure hotel safe procedures and monthly audits are conducted
- Conduct monthly credit meetings and take active role in credit and collection policies
Job Criteria
Experience
Expert Level (7+ years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: