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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,888.00 - $47,500.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities
Daily Pay access
Job Description
WoodSpring Suites in Charlotte, NC is a well-established extended-stay hotel brand that focuses on providing comfortable, affordable accommodations with a residential-style experience. The hotel is part of Hotel Management & Consulting, Inc., a company with a strong commitment to excellence in hospitality services. This establishment prides itself on delivering exceptional guest experiences through dedicated staff, efficient operation, and a supportive culture that encourages employee growth and advancement. The company fosters a performance-based environment where respect for personal life balances with dedication to work, creating a positive and productive workplace. Equal employment opportunities are offered without discrimination, emphasizing a diverse and... Show More
Job Qualifications
- Minimum of 1 years' experience in hotel leadership, including front desk and back-of-house operations
- Proficient computer skills
- Strong team building skills
- Excellent organizational, time management, and problem-solving abilities
- Effective oral and written communication skills
- Proactive in solving problems
- Ability to lead and motivate a diverse team
Job Duties
- Train and provide guidance to staff
- Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
- Provide hands-on support and guidance to ensure the team achieves outstanding results
- Post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts
- Ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing any guest concerns
- Monitor and follow up on guest feedback and concerns
- Suggest and sell amenities
- Ensure guest and property security
- Assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms
- Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork
- Network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
- Lead in-house guest sales and marketing initiatives to increase occupancy
- Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
- Flexible for covering employee shifts as needed to ensure operational continuity
- Know and follow property emergency procedures and ensure the security needs of the property and guests are met
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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