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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $24.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k)
Same Day Pay
vacation days
Employee assistance program
Job Description
The SpringHill Suites by Marriott Midtown Baldwin Center is a distinguished hotel located in the vibrant city of Cincinnati, Ohio. Known for its commitment to delivering exceptional guest experiences, this hotel is part of the globally recognized Marriott brand, which stands as a symbol of quality, innovation, and excellence in the hospitality industry. As a property managed by Commonwealth Hotels, a leading hospitality management company founded in 1986, the SpringHill Suites benefits from a rich legacy of superior ROI, market premiums, and outstanding associate and guest satisfaction. The hotel prides itself on fostering a supportive, team-oriented work environment that encourages... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hotel management or a similar role
- Strong leadership and interpersonal skills
- Excellent verbal and written communication abilities
- Customer service oriented mindset
- Knowledge of hotel operations including front desk housekeeping food and beverage and maintenance
- Ability to work weekends and holidays
- Flexibility to handle changing priorities and unexpected challenges in a fast-paced environment
Job Qualifications
- Experience in hotel or hospitality management
- Strong leadership and team management skills
- Excellent communication skills both verbal and written
- Ability to handle guest complaints and resolve conflicts diplomatically
- Knowledge of budgeting forecasting and financial reporting
- Familiarity with hotel management software and systems such as PMS and POS
- Strong multitasking organizational and time management skills
Job Duties
- Oversee daily hotel operations ensuring all departments function efficiently and meet service standards
- Assist in hiring training and managing staff to ensure a motivated team that delivers an exceptional guest experience
- Handle guest complaints resolve issues and ensure customer satisfaction by maintaining high service standards
- Ensure compliance with health safety and regulatory requirements including brand standards and company policies
- Collaborate with sales to promote the property and increase occupancy and revenue
- Step into the General Managers role in their absence making critical decisions and ensuring seamless operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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