Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.50 - $24.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k)
Same Day Pay
vacation days
Employee assistance program
Job Description
The SpringHill Suites by Marriott Midtown Baldwin Center is a distinguished hotel located in the vibrant city of Cincinnati, Ohio. Known for its commitment to delivering exceptional guest experiences, this hotel is part of the globally recognized Marriott brand, which stands as a symbol of quality, innovation, and excellence in the hospitality industry. As a property managed by Commonwealth Hotels, a leading hospitality management company founded in 1986, the SpringHill Suites benefits from a rich legacy of superior ROI, market premiums, and outstanding associate and guest satisfaction. The hotel prides itself on fostering a supportive, team-oriented work environment that encourages professional growth and offers competitive wages and comprehensive benefits to its associates.
Joining the SpringHill Suites by Marriott Midtown Baldwin Center means becoming part of a dynamic team that values diversity and inclusivity, committing to shaping the future of hospitality in Cincinnati. The hotel offers a unique blend of urban convenience and upscale comfort, making it a preferred destination for business and leisure travelers alike. Employees at this location have access to numerous opportunities for career advancement, backed by Marriott's global presence and Commonwealth Hotels' culture of excellence and innovation.
The role of the Hotel Assistant General Manager is pivotal within this thriving environment. This position offers a rewarding opportunity to work closely with the General Manager to oversee daily operations, ensuring seamless functionality across multiple hotel departments including front desk, housekeeping, food and beverage, and maintenance. The incumbent will be instrumental in maintaining high service standards, handling guest relations with professionalism, and ensuring compliance with health, safety, and company policies.
In addition to operational management, the Assistant General Manager will play a key role in staff supervision, hiring, training, and fostering a motivated team dedicated to delivering superior guest experiences. This leadership role demands strong communication skills, financial acumen, and operational expertise, coupled with the ability to multitask and adapt to the fast-paced nature of the hospitality industry. The position also includes responsibilities such as supporting sales and marketing initiatives to promote the property and boost occupancy and stepping into the General Manager's role during their absence.
Employees in this role can expect to enjoy comprehensive benefits from day one, including medical, dental, and vision coverage, vacation and personal days, holiday pay, and a 401(k) plan with company match. Additional perks include same-day pay, flexible spending accounts, exclusive discounts on hotel stays, food, and beverages, online training courses, and various support programs such as an Employee Assistance Program and leave options for jury duty and bereavement. This comprehensive package underscores the companys commitment to its employees' well-being and professional development.
Working at SpringHill Suites by Marriott Midtown Baldwin Center not only provides a stable and inspiring work environment but also allows individuals to be part of a respected brand and management team dedicated to excellence in hospitality. This role is perfect for professionals passionate about guest service, operational efficiency, and team leadership, looking to make a significant impact within a thriving hotel community.
Joining the SpringHill Suites by Marriott Midtown Baldwin Center means becoming part of a dynamic team that values diversity and inclusivity, committing to shaping the future of hospitality in Cincinnati. The hotel offers a unique blend of urban convenience and upscale comfort, making it a preferred destination for business and leisure travelers alike. Employees at this location have access to numerous opportunities for career advancement, backed by Marriott's global presence and Commonwealth Hotels' culture of excellence and innovation.
The role of the Hotel Assistant General Manager is pivotal within this thriving environment. This position offers a rewarding opportunity to work closely with the General Manager to oversee daily operations, ensuring seamless functionality across multiple hotel departments including front desk, housekeeping, food and beverage, and maintenance. The incumbent will be instrumental in maintaining high service standards, handling guest relations with professionalism, and ensuring compliance with health, safety, and company policies.
In addition to operational management, the Assistant General Manager will play a key role in staff supervision, hiring, training, and fostering a motivated team dedicated to delivering superior guest experiences. This leadership role demands strong communication skills, financial acumen, and operational expertise, coupled with the ability to multitask and adapt to the fast-paced nature of the hospitality industry. The position also includes responsibilities such as supporting sales and marketing initiatives to promote the property and boost occupancy and stepping into the General Manager's role during their absence.
Employees in this role can expect to enjoy comprehensive benefits from day one, including medical, dental, and vision coverage, vacation and personal days, holiday pay, and a 401(k) plan with company match. Additional perks include same-day pay, flexible spending accounts, exclusive discounts on hotel stays, food, and beverages, online training courses, and various support programs such as an Employee Assistance Program and leave options for jury duty and bereavement. This comprehensive package underscores the companys commitment to its employees' well-being and professional development.
Working at SpringHill Suites by Marriott Midtown Baldwin Center not only provides a stable and inspiring work environment but also allows individuals to be part of a respected brand and management team dedicated to excellence in hospitality. This role is perfect for professionals passionate about guest service, operational efficiency, and team leadership, looking to make a significant impact within a thriving hotel community.
Job Requirements
- High school diploma or equivalent
- Prior experience in hotel management or a similar role
- Strong leadership and interpersonal skills
- Excellent verbal and written communication abilities
- Customer service oriented mindset
- Knowledge of hotel operations including front desk housekeeping food and beverage and maintenance
- Ability to work weekends and holidays
- Flexibility to handle changing priorities and unexpected challenges in a fast-paced environment
Job Qualifications
- Experience in hotel or hospitality management
- Strong leadership and team management skills
- Excellent communication skills both verbal and written
- Ability to handle guest complaints and resolve conflicts diplomatically
- Knowledge of budgeting forecasting and financial reporting
- Familiarity with hotel management software and systems such as PMS and POS
- Strong multitasking organizational and time management skills
Job Duties
- Oversee daily hotel operations ensuring all departments function efficiently and meet service standards
- Assist in hiring training and managing staff to ensure a motivated team that delivers an exceptional guest experience
- Handle guest complaints resolve issues and ensure customer satisfaction by maintaining high service standards
- Ensure compliance with health safety and regulatory requirements including brand standards and company policies
- Collaborate with sales to promote the property and increase occupancy and revenue
- Step into the General Managers role in their absence making critical decisions and ensuring seamless operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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