
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,000.00 - $67,000.00
Work Schedule
Weekend Shifts
Benefits
Paid training
Health Insurance
Dental Insurance
Vision Insurance
Paid Maternity Leave
401k Match
Tuition Reimbursement
Discount on Verizon service
Referral Bonus
Frequent Contests
Career advancement opportunities
Job Description
Victra is the largest Verizon authorized retailer in the United States, renowned for its commitment to providing exceptional wireless products and services. As a trusted retailer, Victra operates numerous retail locations nationwide, offering customers the latest in wireless technology alongside outstanding customer service. Dedicated to fostering a dynamic and inclusive work environment, Victra supports its employees in their professional growth while emphasizing core company values such as performance, collaboration, integrity, innovation, and celebration. The company prides itself on maintaining a positive culture that empowers associates to achieve their full potential while delivering top-tier customer experiences.
The Assistant General Manager role at Victra serves as a pivotal leadership position within one of the company's vibrant retail stores. This role is key to driving sales growth by leading and inspiring a dedicated sales team focused on delivering excellent customer service and building loyalty to the Verizon brand. Assistant General Managers are responsible for developing sales specialists, setting and achieving sales targets, managing store operations, and ensuring that retail merchandising accurately reflects corporate standards. The position offers an exciting opportunity for sales-driven leaders who thrive in a competitive yet supportive atmosphere where teamwork and results go hand in hand.
In this role, the Assistant General Manager will lead by example on the sales floor, directly assisting customers and demonstrating best practices for the team. Coaching and mentoring are integral responsibilities, aimed at helping team members enhance their selling skills and reach higher performance levels. Furthermore, this position encompasses operational duties including cash handling, financial reporting, inventory management, and compliance with company policies. Assistant General Managers also close or open stores, maintain store cleanliness and safety, and serve as acting General Manager when needed. This role combines hands-on leadership with strategic oversight to ensure store success.
Victra invests heavily in talent development through structured training programs such as the New Hire University and General Manager University, enabling Assistant General Managers to sharpen skills and prepare for career advancement. Compensation combines a competitive base hourly rate, typically starting around $20.20, with uncapped commission opportunities, resulting in a national average annual salary range of approximately $43,000 to $67,000. Additional benefits further enrich the employee experience, providing health coverage, paid leave options, financial benefits, and various perks designed to support employees' personal and professional lives.
If you are passionate about retail sales, enjoy motivating teams to exceed targets, and want to grow your career within a supportive and innovative company, Victra's Assistant General Manager position is an excellent fit. You will play a critical role in shaping customer experiences that reinforce Victra's reputation as the leading Verizon authorized retailer while advancing your own leadership capabilities within a vibrant and growing company.
The Assistant General Manager role at Victra serves as a pivotal leadership position within one of the company's vibrant retail stores. This role is key to driving sales growth by leading and inspiring a dedicated sales team focused on delivering excellent customer service and building loyalty to the Verizon brand. Assistant General Managers are responsible for developing sales specialists, setting and achieving sales targets, managing store operations, and ensuring that retail merchandising accurately reflects corporate standards. The position offers an exciting opportunity for sales-driven leaders who thrive in a competitive yet supportive atmosphere where teamwork and results go hand in hand.
In this role, the Assistant General Manager will lead by example on the sales floor, directly assisting customers and demonstrating best practices for the team. Coaching and mentoring are integral responsibilities, aimed at helping team members enhance their selling skills and reach higher performance levels. Furthermore, this position encompasses operational duties including cash handling, financial reporting, inventory management, and compliance with company policies. Assistant General Managers also close or open stores, maintain store cleanliness and safety, and serve as acting General Manager when needed. This role combines hands-on leadership with strategic oversight to ensure store success.
Victra invests heavily in talent development through structured training programs such as the New Hire University and General Manager University, enabling Assistant General Managers to sharpen skills and prepare for career advancement. Compensation combines a competitive base hourly rate, typically starting around $20.20, with uncapped commission opportunities, resulting in a national average annual salary range of approximately $43,000 to $67,000. Additional benefits further enrich the employee experience, providing health coverage, paid leave options, financial benefits, and various perks designed to support employees' personal and professional lives.
If you are passionate about retail sales, enjoy motivating teams to exceed targets, and want to grow your career within a supportive and innovative company, Victra's Assistant General Manager position is an excellent fit. You will play a critical role in shaping customer experiences that reinforce Victra's reputation as the leading Verizon authorized retailer while advancing your own leadership capabilities within a vibrant and growing company.
Job Requirements
- Background in customer service within retail, restaurant, or wireless industry preferred
- 1-2 years experience in customer service or leadership
- management experience in commission-based sales environment
- proven track record of achieving sales goals
- ability to balance multiple priorities
- skill in setting goals, evaluating performance, and developing teams
- basic interview and staffing knowledge
- high school diploma or GED
- one or more years customer service experience preferably in retail or sales
- willingness to work evenings, weekends, holidays, peak vacation periods
- at least 18 years of age
- legally authorized to work in the United States
- ability to lift ten pounds
- ability to stand for long periods
- completion of 4-day New Hire University training within 30 days
- additional training as required
Job Qualifications
- High school diploma or GED
- one or more years of customer service experience preferably in retail or sales
- 1-2 years experience in a customer service or leadership role
- management experience in a commission-based sales environment
- proven track record of achieving challenging sales goals
- ability to balance multiple priorities
- experience in goal setting, performance evaluation, and team development
- basic interview skills and knowledge of staffing
- excellent interpersonal and communication skills
Job Duties
- Lead team by resolving customer issues and assisting with customer transactions
- take direction from store leader on day-to-day operations
- set and share daily, weekly, monthly goals with sales teams
- provide team training and mentoring to deliver outstanding customer experience
- identify selling skill gaps and implement development plans to meet sales metrics
- run store operations including staffing, financial reporting, cash handling, compliance, and maintenance
- monitor inventory, restock shelves, maintain device security, and ensure store cleanliness
- lead store merchandising and planogram compliance
- complete store opening and closing activities
- collectively attain store targets daily, weekly, monthly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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