Assistant General Manager

Wawa, Inc. is a leading convenience store and gas station operator known for its commitment to providing high-quality products and exceptional customer service. With locations primarily in the Mid-Atlantic region of the United States, Wawa stands out as a community-focused company that values its Associates and customers alike. The company prides itself on fostering an inclusive and supportive work environment, offering a comprehensive benefits package and opportunities for growth and development. Wawa's focus on operational excellence and customer satisfaction has established it as a trusted brand for daily essentials, fresh food, and beverages.

The role of Assistant General Manager (AGM) at Wawa is integral to the success of each store. As a hands-on leader, the AGM is deeply involved in the day-to-day operations, ensuring that every aspect of the store runs smoothly and efficiently. This role requires a dedicated professional who is passionate about team development and delivering outstanding results. The AGM is responsible for overseeing business performance and driving profitability while maintaining the highest standards of customer service and operational quality. This includes leading the hiring, training, and growth of Customer Service Associates to foster a motivated and capable team.

An Assistant General Manager plays a pivotal role in creating a positive customer experience by ensuring that all customers leave satisfied. This involves actively gathering feedback, addressing concerns, and maintaining a smooth and friendly store environment. The AGM also executes quality and engaged training programs designed to build confidence and competency among associates, instilling Wawa's safety, quality, and operational standards.

Additionally, the AGM supports recruiting efforts, onboarding new team members, and coaching employees to perform at their best. Recognizing and motivating the team is a key part of this position, as it promotes a culture of excellence and accountability. The AGM coordinates daily schedules and tasks to optimize operational efficiency and monitors store performance through regular report reviews. Managing shrink and identifying opportunities for improvement help safeguard the store's assets and ensure sustainable business growth.

Collaboration with peers and proactive involvement in devising action plans are essential for driving optimal results within the store. This role requires excellent communication, interpersonal skills, and the ability to implement change effectively. The hourly wage ranges from $24.50 to $30.60, depending on experience, position, and location, with eligibility for monthly bonus incentives.

Wawa’s commitment to inclusivity and fairness is reflected in its equal opportunity employment practices, ensuring a workplace free from discrimination. This role offers an exciting chance to join a respected company that values its employees and invests in their development through extensive benefits such as medical, dental, vision, mental health benefits, ESOP, 401(k) with matching, education assistance program, paid time off, paid parental leave, and more. Reasonable accommodations are provided for applicants needing assistance, underscoring Wawa’s dedication to accessibility and support.