Job Overview
Employment Type
Full-time
Compensation
Salary
Range $62,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
weekly pay
Paid vacation
sick days
Holidays
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Travel Discounts
Career growth opportunities
Job Description
Hampton Inn & Suites by Hilton-Buffalo Downtown is a premier hotel located at 220 Delaware Avenue, Buffalo, NY 14202. This establishment boasts 140 beautifully appointed rooms and suites, offering guests a comfortable and memorable stay in the heart of Buffalo. Strategically positioned just off I-190, the hotel is conveniently close to key city attractions including the free downtown train, the NFTA Metro, which is only two blocks away, and major entertainment venues like the KeyBank Center and Canalside, situated only a mile from the property. Hampton Inn & Suites by Hilton is part of an esteemed network of hotels managed by Buffalo Lodging Associates, a respected hotel management company with a portfolio of 50 properties. Founded in 1996 and headquartered in Canton, Massachusetts, Buffalo Lodging Associates has built a reputation for excellence by partnering with top hotel brands such as Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International, and Radisson Hotels. The company's success is deeply rooted in its dedicated team of associates, whose commitment to hospitality, integrity, passion, and inclusiveness has propelled the company to award-winning status.
The role of the Assistant General Manager at Hampton Inn & Suites by Hilton-Buffalo Downtown is a dynamic position focused on providing strong leadership and support to the hotel's management team. This role is critical in maintaining the high standards of service and operational excellence that guests expect from a Hilton-branded hotel and Buffalo Lodging Associates properties. The Assistant General Manager works closely with the General Manager to oversee daily hotel operations, ensuring that every department from guest services and housekeeping to maintenance, sales, food and beverage, and human resources runs smoothly. The position demands a hands-on leadership style, fostering a positive and cooperative work environment. This role also entails managing front office operations, supervising front desk and food and beverage staff, and resolving guest concerns to maintain exceptional franchise Guest Service scores. In addition to overseeing operations in the General Manager's absence, the Assistant General Manager is responsible for various administrative tasks, including reporting, inventory management, and accounting processes. This position offers a competitive salary range between $62,000 and $73,000 annually, reflecting the level of responsibility and expertise required. Moreover, the company emphasizes employee growth, offering a range of benefits including weekly pay, paid vacation, sick days, holidays, comprehensive medical, dental and vision insurance, a 401K retirement plan with company matching, travel discounts on branded properties, and ample career growth opportunities. This is an excellent opportunity for an individual with a solid background in hotel management and a passion for hospitality to grow within a thriving hotel management company committed to excellence and associate well-being.
The role of the Assistant General Manager at Hampton Inn & Suites by Hilton-Buffalo Downtown is a dynamic position focused on providing strong leadership and support to the hotel's management team. This role is critical in maintaining the high standards of service and operational excellence that guests expect from a Hilton-branded hotel and Buffalo Lodging Associates properties. The Assistant General Manager works closely with the General Manager to oversee daily hotel operations, ensuring that every department from guest services and housekeeping to maintenance, sales, food and beverage, and human resources runs smoothly. The position demands a hands-on leadership style, fostering a positive and cooperative work environment. This role also entails managing front office operations, supervising front desk and food and beverage staff, and resolving guest concerns to maintain exceptional franchise Guest Service scores. In addition to overseeing operations in the General Manager's absence, the Assistant General Manager is responsible for various administrative tasks, including reporting, inventory management, and accounting processes. This position offers a competitive salary range between $62,000 and $73,000 annually, reflecting the level of responsibility and expertise required. Moreover, the company emphasizes employee growth, offering a range of benefits including weekly pay, paid vacation, sick days, holidays, comprehensive medical, dental and vision insurance, a 401K retirement plan with company matching, travel discounts on branded properties, and ample career growth opportunities. This is an excellent opportunity for an individual with a solid background in hotel management and a passion for hospitality to grow within a thriving hotel management company committed to excellence and associate well-being.
Job Requirements
- Bachelor’s degree in hotel management business or related field or equivalent combination of education and experience
- Two years related management experience and hotel brand knowledge
- Extensive experience with rooms housekeeping and food and beverage
- Working knowledge of hotel operations including security and safety programs personnel relations quality assurance programs long range planning
- Expertise in standard hotel management systems
- Hands-on leadership
- Valid driver's license
Job Qualifications
- Bachelor’s degree in hotel management business or related field or equivalent combination of education and experience
- Two years related management experience and hotel brand knowledge
- Extensive experience with rooms housekeeping and food and beverage
- Working knowledge of hotel operations including security and safety programs personnel relations quality assurance programs long range planning
- Expertise in standard hotel management systems
- Hands-on leadership
- Valid driver's license
Job Duties
- Managing the operations of hotels as need when there is an absence of management at the property or assisting with leadership as assigned
- Oversee the facility operations including guest services housekeeping maintenance sales food and beverage and human resources in the absence of the General Manager
- Manage the front office operations and supervise directly the front desk and food and beverage staff
- Resolve guest concerns while maintaining high franchise Guest Service scores
- Foster a positive cooperative work environment between staff and management
- Interview hire train employees appraise performance reward and coach employees plan assign direct work address complaints and resolve concerns
- Perform administrative tasks such as reporting inventories and accounting processes
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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