Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible scheduling
Job Description
Urban Air Adventure Parks is the leading indoor adventure park company and a major player in the location-based entertainment industry. Based in Dallas, this company pioneered the indoor adventure park concept and has grown to become the largest operator of adventure parks globally. Urban Air's mission centers around inspiring kids to have fun and aim higher by achieving things they never thought possible. With locations across the country, Urban Air provides a dynamic, fun-filled environment that appeals not only to families but also to employees who thrive in a high-energy, service-driven workplace. They are passionate about creating memorable experiences and maintaining a safe, welcoming environment for guests of all ages.
The position of Assistant General Manager at Urban Air North Fort Worth offers an exciting leadership role within this vibrant company. This role is fundamental to the park's success as it involves motivating staff, fostering accountability, and maintaining the high standards aligned with the company culture of "Activating Awesome." The Assistant General Manager will oversee daily operations, ensuring the smooth functioning of all departments including entertainment, food and beverage, attractions, and property inspections. They will play an integral role in strategic initiatives that aim to positively impact business results through effective team management and operational excellence.
This role involves cultivating a team environment where exceptional customer service is the norm, driving staff to perform at their best. From hiring and retention to coaching and discipline, the Assistant General Manager ensures all employees are well-equipped and motivated to deliver a memorable experience. Responsibilities include developing staff schedules, ensuring adequate coverage, and leading by example with professional grooming and conduct standards. The position also requires managing inventory and expenses while maintaining a safe, clean, and secure facility.
Candidates for this role should bring a strong background in hospitality with experience in settings such as theme parks, family entertainment centers, resorts, or restaurants. The Assistant General Manager should be a professional, energetic leader with excellent communication skills who can motivate and develop their team effectively. Proficiency in computer skills, particularly Microsoft Office, is essential for tracking performance metrics and managing operations. The role demands adaptability and a positive attitude, qualities that align with the fast-paced, dynamic environment of Urban Air.
The position requires availability for weekends, evenings, and holidays, reflecting the nature of the entertainment business which operates when others play. Physical demands include the ability to work in a noisy, fast-paced setting, stand for extended periods, and lift up to 30 pounds. This role emphasizes inclusivity and appreciation for diversity, requiring an individual who can foster positive working relationships across all levels of the organization and vendors. Urban Air North Fort Worth is committed to equal employment opportunities and encourages enthusiastic candidates who meet these qualifications to apply.
The position of Assistant General Manager at Urban Air North Fort Worth offers an exciting leadership role within this vibrant company. This role is fundamental to the park's success as it involves motivating staff, fostering accountability, and maintaining the high standards aligned with the company culture of "Activating Awesome." The Assistant General Manager will oversee daily operations, ensuring the smooth functioning of all departments including entertainment, food and beverage, attractions, and property inspections. They will play an integral role in strategic initiatives that aim to positively impact business results through effective team management and operational excellence.
This role involves cultivating a team environment where exceptional customer service is the norm, driving staff to perform at their best. From hiring and retention to coaching and discipline, the Assistant General Manager ensures all employees are well-equipped and motivated to deliver a memorable experience. Responsibilities include developing staff schedules, ensuring adequate coverage, and leading by example with professional grooming and conduct standards. The position also requires managing inventory and expenses while maintaining a safe, clean, and secure facility.
Candidates for this role should bring a strong background in hospitality with experience in settings such as theme parks, family entertainment centers, resorts, or restaurants. The Assistant General Manager should be a professional, energetic leader with excellent communication skills who can motivate and develop their team effectively. Proficiency in computer skills, particularly Microsoft Office, is essential for tracking performance metrics and managing operations. The role demands adaptability and a positive attitude, qualities that align with the fast-paced, dynamic environment of Urban Air.
The position requires availability for weekends, evenings, and holidays, reflecting the nature of the entertainment business which operates when others play. Physical demands include the ability to work in a noisy, fast-paced setting, stand for extended periods, and lift up to 30 pounds. This role emphasizes inclusivity and appreciation for diversity, requiring an individual who can foster positive working relationships across all levels of the organization and vendors. Urban Air North Fort Worth is committed to equal employment opportunities and encourages enthusiastic candidates who meet these qualifications to apply.
Job Requirements
- work days, nights, and/or weekends as required
- work in noisy, fast-paced environment with distracting conditions
- move about facility and stand for long periods of time
- read and write handwritten notes
- lift and carry up to 30 pounds
- must have regular and predictable attendance
Job Qualifications
- experience in hospitality is a must (theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants)
- 3+ years’ supervisory or management experience required
- ability to pass a thorough background check
- cpr/first aid certification is preferred
- brand ambassador and culture champion
- demonstrated ability of developing team members in areas of responsibility
- must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- computer skills essential - microsoft office (excel, word, powerpoint)
- professional grooming and conduct must be constantly displayed to set an example for staff
- ability to enthusiastically interact with others
- adaptability, flexibility, general enthusiasm for the business
- strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- willing to learn and adapt to changes or challenges
- ability to establish working relationships with all employees, management, and vendors
- exercise good judgment in decision-making
- appreciation of diversity (thought, ethnic, gender, etc.)
- must be able and willing to work weekends, evenings and holidays
Job Duties
- cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- ensure execution of all employee recognition and incentive programs as directed
- assist with inventory and controlling expenses
- responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- maintain a safe, clean and secure environment for all guests and staff
- continuously improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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