Assistant General Manager

Dunkin' is a renowned global brand known for its delicious coffee, baked goods, and fast service. As a Dunkin' franchisee, we are deeply committed to both our customers and our employees. Founded on a tradition of quality and customer satisfaction, Dunkin' continues to be a leader in the quick service restaurant industry, serving millions of customers daily with consistency and a smile. Our franchise stores pride themselves on creating warm, inviting spaces where every team member feels valued and empowered to deliver top-notch service. We understand that our employees are the backbone of our success, and we strive to foster a work environment that encourages growth, teamwork, and a shared commitment to excellence. This makes working at Dunkin' not just a job, but a rewarding career opportunity.

The role of Assistant Manager at our Dunkin' franchise is pivotal in ensuring the smooth and profitable operation of the restaurant. This position involves a wide range of responsibilities, including overseeing daily operations, managing a team of dedicated employees, and driving business success through effective leadership. The Assistant Manager is the day-to-day operator of the store and plays a critical role in fostering a positive workplace culture built on teamwork, communication, and professional integrity. This position is ideal for individuals passionate about fast-paced environments, strong leadership, and delivering exceptional customer service.

In this role, the Assistant Manager is tasked with executing the company's business plan to drive sales and profitability. They are responsible for hiring, training, and motivating team members to meet and exceed operational standards. Strong leadership by example is essential, including adherence to all labor and health regulations, along with compliance with the brand's policies and standards. The Assistant Manager must conduct themselves professionally, fostering respect and accountability among team members, customers, and corporate management alike.

This role requires excellent communication skills, both verbal and written, as well as the ability to work well under pressure and multitask throughout a busy shift. Financial literacy and analytical skills are also important in managing the store's financial performance and addressing any operational challenges efficiently. While previous managerial experience is preferred, candidates with quick service restaurant experience and a passion for customer service can thrive in this position.

The Assistant Manager must have access to a vehicle and a valid driver's license and be physically capable of performing job duties such as lifting up to 50 pounds. A background check is part of the hiring process to ensure the safety and integrity of all team members and customers. Competitive wages and a team-oriented work environment make this an attractive opportunity for motivated individuals looking to grow their career within a well-established and respected brand like Dunkin'.