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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Residence Inn Wilmington is a new development by Marriott International, a globally recognized leader in the hospitality industry. As an extended-stay hotel brand, Residence Inn focuses on providing spacious suites and all the comforts of home for business travelers and vacationers alike. The Wilmington location is poised to be a key property within the region serving guests with exceptional service, quality accommodations, and a friendly atmosphere. The brand emphasizes a balance of comfort, convenience, and quality to enhance guest satisfaction and meet evolving traveler needs.
This position is for an Assistant General Manager who will play a critica... Show More
This position is for an Assistant General Manager who will play a critica... Show More
Job Requirements
- bachelor’s degree in hospitality, accounting or business
- 2+ years hotel experience in operations, food and beverage or administrative
- ability to read and comprehend simple instructions and correspondence
- effective communication skills with employees, guests and supervisors
- ability to perform mathematical calculations
- detail oriented and organized
- ability to solve practical problems
- maintain strict confidentiality
- ability to work nights, weekends and holidays
- physically able to stand, walk, use hands, talk and hear
- occasionally lift up to 50 pounds
- obtain ServSafe and RAMP certificates upon hiring
Job Qualifications
- 2+ years hotel experience in operations, food and beverage or administrative (Marriott experience a plus)
- bachelor’s degree in hospitality, accounting or business
- ability to read and speak English
- effective communication skills
- ability to add, subtract, multiply and divide
- detail oriented
- outstanding organizational and communication skills
- ability to anticipate and solve problems
- ability to maintain strict confidentiality
- previous experience required
- ServSafe and RAMP certificates (must be obtained upon hiring)
Job Duties
- maintain guest service as the driving philosophy of the hotel
- respond personally to guests' needs
- ensure hotel staff know and understand the importance of guest satisfaction and are trained to meet service standards
- develop and implement marketing and action plans to maximize revenue per available room
- coordinate advertising, public relations, and promotional programs
- meet or exceed budgeted profit margin
- accurately forecast revenues and expenses
- manage human resources functions including recruiting, selection, and training
- maintain a positive work environment
- maintain physical product standards with preventive maintenance programs
- ensure compliance with local health and safety codes and regulations
- manage and direct all aspects of hotel operations in accordance with brand standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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