Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Great pay
flexible schedules
Exciting work environment
Career growth opportunities
Job Description
Buffalo Wild Wings is a renowned sports bar and restaurant franchise famous for its wide variety of delicious wings, extensive beer selection, and vibrant sports atmosphere. Known for its commitment to providing great food and an exciting guest experience, Buffalo Wild Wings continually strives to deliver exceptional customer satisfaction through its energetic team and dynamic service environment. Established with a focus on community, sports fans, and social gatherings, the brand has grown to become a popular destination for wing lovers and sports enthusiasts alike. With a strong emphasis on team culture, employee development, and guest engagement, Buffalo Wild Wings fosters an environment where guests enjoy not only tasty food and drinks but also a lively and entertaining experience.
As an Assistant General Manager (AGM) at Buffalo Wild Wings, you will play a vital leadership role in managing both the front-of-house (FOH) and back-of-house (BOH) operations. Supporting the General Manager, you will be the key person responsible for leading the restaurant team, ensuring exceptional guest experiences, and maintaining operational excellence. This role demands a proactive leader who can balance coaching and development of the team with the daily demands of running a fast-paced restaurant environment. As the AGM, you will be entrusted with important duties such as staffing, training, cash controls, and customer service, all while driving sales and profitability. Your ability to motivate the team, read guests' needs, and uphold the brand's high standards will directly impact the restaurant's success.
This position requires dedication to maintaining a positive work culture where employees are recognized and rewarded for their achievements. You will actively contribute to recruitment efforts and help create an environment that encourages growth and collaboration. Additionally, working closely with the General Manager, you will assist in executing local store marketing and promotional initiatives to boost traffic and sales. Safety, security, and compliance with health and labor regulations will also be within your scope to ensure a safe and efficient workplace.
The Assistant General Manager role at Buffalo Wild Wings is best suited for candidates who enjoy a fast-paced, team-oriented environment and are committed to elevating the guest experience through strong leadership and operational skills. The position may require working flexible hours and a 50-hour workweek, reflecting the dynamic nature of the restaurant industry. Buffalo Wild Wings offers competitive pay, schedules designed to fit your life, and a range of benefits and career advancement opportunities for those who thrive in this exciting and rewarding role. If you are passionate about hospitality, sports, and leading teams to success, this role as an AGM provides a compelling opportunity to grow your career with a respected brand.
As an Assistant General Manager (AGM) at Buffalo Wild Wings, you will play a vital leadership role in managing both the front-of-house (FOH) and back-of-house (BOH) operations. Supporting the General Manager, you will be the key person responsible for leading the restaurant team, ensuring exceptional guest experiences, and maintaining operational excellence. This role demands a proactive leader who can balance coaching and development of the team with the daily demands of running a fast-paced restaurant environment. As the AGM, you will be entrusted with important duties such as staffing, training, cash controls, and customer service, all while driving sales and profitability. Your ability to motivate the team, read guests' needs, and uphold the brand's high standards will directly impact the restaurant's success.
This position requires dedication to maintaining a positive work culture where employees are recognized and rewarded for their achievements. You will actively contribute to recruitment efforts and help create an environment that encourages growth and collaboration. Additionally, working closely with the General Manager, you will assist in executing local store marketing and promotional initiatives to boost traffic and sales. Safety, security, and compliance with health and labor regulations will also be within your scope to ensure a safe and efficient workplace.
The Assistant General Manager role at Buffalo Wild Wings is best suited for candidates who enjoy a fast-paced, team-oriented environment and are committed to elevating the guest experience through strong leadership and operational skills. The position may require working flexible hours and a 50-hour workweek, reflecting the dynamic nature of the restaurant industry. Buffalo Wild Wings offers competitive pay, schedules designed to fit your life, and a range of benefits and career advancement opportunities for those who thrive in this exciting and rewarding role. If you are passionate about hospitality, sports, and leading teams to success, this role as an AGM provides a compelling opportunity to grow your career with a respected brand.
Job Requirements
- High school diploma or equivalent
- 2-3 years supervisory or management experience in a restaurant
- Valid drivers license
- Reliable transportation
- Ability to work flexible hours and a 50-hour work week
- Knowledge of labor laws, health codes, safe food handling and sanitation
- Good written, verbal, math and interpersonal skills
- Ability to work in a fast-paced environment
- Ability to work independently and with discretion
Job Qualifications
- Has general knowledge of labor laws, health codes, safe food handling and sanitation
- High school diploma or equivalent, bachelor's degree a plus
- Leadership skills - ability to supervise, train and motivate restaurant personnel
- 2-3 years supervisory or management experience from a restaurant
- familiar with FOH and BOH/kitchen management
- Ability to work with a high degree of independence and discretion
- Ability to work a 50-hour work week
- Ability to work flexible hours
- Good written, verbal, math and interpersonal skills
- Valid drivers license with reliable transportation
- Ability to work in a fast-paced environment
- Reliable transportation
Job Duties
- Manage restaurant FOH and BOH
- Assist the General Manager in leading the restaurant management team
- Instructs, trains, coaches and develops the restaurant team to create an environment where enthusiastic people are recognized and rewarded for achieving organizational and personal goals
- Assists the General Manager with the overall recruiting and hiring of hourly employees
- Ensures the appropriate staffing of restaurant team to maximize customer service and sales efforts
- Works to maximize sales and profits within the restaurant
- Responsible for all cash controls and enforcement of company policies
- Prepares and executes local store marketing, merchandising, sales and promotional efforts
- Assures that all safety and security procedures are followed within the restaurant
- Resolves customer complaints
- trains team in resolving restaurant issues
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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