Assistant General Manager

Swig is the fastest growing and most successful drink brand in America, renowned for its viral presence on TikTok and the immense popularity of its signature dirty soda. With a commitment to creating a Daymaking culture rooted in care, hustle, positivity, and accountability, Swig has rapidly become a favorite destination for customers seeking not just a beverage but a memorable experience. At its core, Swig values its employees, recognizing them as the foundation of the brand's success and offering unique growth opportunities within an energetic and fun work environment. This company’s culture promotes teamwork, enthusiasm, and a shared commitment to delivering top-notch service while fostering a welcoming atmosphere for every customer who walks through the door.

As an Assistant Manager at Swig, you will play a pivotal role in maintaining the smooth and efficient daily operations of the store. Your primary responsibility will be to uphold Swig's high standards both at the front of house (FOH) and back of house (BOH), ensuring every moment customers spend with the brand is delightful and memorable. This full-time position offers an hourly wage between $12.00 and $17.00, inclusive of tips, alongside a variety of perks such as discounted drinks and cookies, flexible working hours, paid training, and opportunities for advancement. The role demands a collaborative and proactive leader who thrives in a fast-paced environment and excels at multitasking and communication.

Your leadership will be key in mentoring and developing the staff, fostering a positive workplace ethos where every team member can succeed. You will be the primary point of contact for customer service issues and online review management, actively working to resolve concerns and ensure customer satisfaction. Driving sales growth, managing labor costs, and optimizing operational efficiency will also fall under your purview, requiring a keen eye for details from inventory control to staffing schedules. You will ensure compliance with company policies and safety standards to maintain a clean, safe, and organized store environment. Additionally, the ability to craft quality drinks and prepare food items consistent with Swig’s procedures ensures that product standards are met or exceeded.

This role goes beyond operational duties; it is about creating a community where customers feel treated like family and employees enjoy a supportive, engaging atmosphere. You will engage directly with guests and teammates to facilitate seamless service, assist with order accuracy for to-go and delivery demands, and contribute to the overall atmosphere that makes Swig a standout brand in the beverage industry. If you align with Swig’s core values of positivity, humility, competency, and integrity and are motivated by growth and teamwork, this position represents a fantastic opportunity to advance your career in a dynamic and thriving company.