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Assistant General Manager

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $24.50 - $30.60
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical
Dental
Vision
mental health benefits
401(k) matching
ESOP (Employee Stock Ownership Plan)
Paid Time Off
Paid parental leave
education assistance program
store discounts

Job Description

Wawa, Inc., is a renowned convenience store and gas station chain that has built a strong reputation for providing exceptional customer experiences and quality products. Founded with a commitment to community engagement and associate ownership, Wawa has grown into a beloved brand known for its fresh food offerings, including its famous hoagies and coffee. With locations across multiple states, Wawa emphasizes a team-oriented environment where associates are valued and empowered to contribute to the company’s success. The company’s culture is rooted in respect, inclusivity, and continuous growth, fostering a workplace where employees can develop their skills and advance their careers.

As an Assistant General Manager (AGM) at Wawa, you will be a vital part of a hands-on leadership team responsible for the daily operations and overall performance of a store. This role goes beyond traditional management by focusing on both people and profit, where you will lead, motivate, and develop Customer Service Associates to deliver outstanding service and uphold Wawa’s operational standards. The AGM plays a critical role in hiring, training, scheduling, and performance management, ensuring the store runs smoothly and efficiently. You will be instrumental in fostering a positive work environment that encourages teamwork and high morale.

In this position, you will monitor store performance closely, analyze reports, and manage inventory shrinkage to maintain profitability and optimize operations. You will actively seek opportunities to improve the customer experience by addressing feedback promptly and collaborating proactively with peers to execute strategic initiatives. The role demands excellent communication and interpersonal skills, as you will be the liaison between the frontline associates, store leadership, and corporate support teams.

Wawa offers a competitive hourly wage for this position, ranging from $24.50 to $30.60 per hour, commensurate with experience and location, along with eligibility for monthly bonus incentives. The company values flexibility and is committed to supporting its Associates with comprehensive benefits including medical, dental, vision, mental health coverage, a 401(k) plan with matching, an Employee Stock Ownership Plan (ESOP), paid time off, paid parental leave, education assistance, and employee discounts.

Joining Wawa as an Assistant General Manager means becoming part of a dynamic and supportive work culture that prioritizes both personal and professional growth. This is an excellent opportunity for individuals with a passion for leadership, operational excellence, and customer satisfaction to thrive in a fast-paced retail environment. If you are ready to elevate your career and help a well-loved brand continue its legacy of excellence, Wawa welcomes you to soar with their team and reach new heights together.

Job Requirements

  • High school diploma or GED equivalent
  • flexible availability to work various shifts including weekends and holidays
  • proven leadership experience ideally in food service or retail environments
  • strong background in store operations including staffing, training, performance management, sales building, scheduling, and expense control
  • ability to implement change and drive results through effective execution
  • excellent communication, relationship building and interpersonal skills

Job Qualifications

  • High school diploma or GED equivalent
  • flexible availability to work various shifts including weekends and holidays
  • proven leadership experience ideally in food service or retail
  • strong background in store operations including staffing, training, performance management, sales building, scheduling, and expense control
  • ability to implement change and drive results through effective execution
  • excellent communication, relationship building and interpersonal skills

Job Duties

  • Ensure every customer leaves satisfied by gathering feedback and solving problems
  • execute quality and engaged training for Customer Service Associates to meet safety, quality, and operational standards
  • support hiring, onboarding, coaching, recognizing and motivating the team
  • coordinate schedules and daily tasks to keep operations running efficiently
  • monitor store performance, review reports, manage shrink, and identify opportunities for improvement
  • monitor trends and collaborate with peers to develop action plans that drive optimal results

Job Criteria

Experience

Mid Level (3-7 years)


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