Assistant General Manager

Bloomington, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.25 - $22.00

Work Schedule

Rotating Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Employee wellness programs

Job Description

HHM Hotels is a distinguished hotel management company known for its commitment to delivering exceptional hospitality experiences. Operating a portfolio of hotels across various locations, HHM Hotels emphasizes a culture of excellence, integrity, and service. The company prides itself on creating welcoming environments where guests feel valued and every stay is memorable. As an employer, HHM Hotels fosters professional growth and development, enabling its team members to advance their careers through structured growth paths and continuous learning opportunities. The firm is deeply committed to diversity and inclusion, ensuring an equitable work environment where all associates can thrive and contribute their unique perspectives.

The role of Assistant General Manager at HHM Hotels is a pivotal leadership position responsible for supervising multiple hotel departments and overseeing overall hotel operations to ensure optimal service delivery aligned with HHM’s core values. This role supports the General Manager in managing daily operations, guiding associate performance, and maintaining high standards of guest satisfaction and brand compliance. The Assistant General Manager will engage in activities such as staffing, training, coaching associates, budgeting, forecasting, and coordinating with various departments to achieve operational excellence. Moreover, the position involves actively supporting initiatives to enhance guest experiences, resolve complaints, and monitor operational efficiency including accounting and safety standards. The Assistant General Manager is also involved in strategic collaboration with the sales team to improve occupancy and revenue figures, ensuring the hotel’s competitive positioning in the market.

This full-time leadership opportunity is designed for professionals passionate about hospitality management and ready to progress through a structured career trajectory that may include roles such as General Manager, Area General Manager, and Regional Director of Operations. The Assistant General Manager must be adept at multitasking in a dynamic environment, demonstrate strong interpersonal and problem-solving skills, and maintain a keen focus on both guest satisfaction and business results. HHM Hotels offers a vibrant workplace culture where safety practice and adherence to OSHA standards are prioritized, and where associates are empowered to take ownership of their roles and contribute meaningfully. This position requires flexibility in work hours including holidays, weekends, and varied shifts, reflecting the dynamic nature of hotel operations. Ultimately, the Assistant General Manager acts as a key driver in delivering excellence in hospitality, nurturing team capabilities, and upholding the integrity of the HHM brand.

Job Requirements

Education level associate or bachelor’s degree preferred
Experience in hotel management or related hospitality industry roles
Ability to manage multiple departments and lead teams effectively
Knowledge of hotel operations including front office accounting and guest services
Strong organizational and time management skills
Capability to handle physical tasks such as standing walking and lifting up to 25 pounds
Ability to work varied shifts including holidays and weekends
Commitment to safety and adherence to OSHA standards
Excellent customer service and conflict resolution skills

Job Qualifications

Associate or Bachelor’s degree preferred
Intermediate knowledge of overall hotel operations
Excellent communication and interpersonal skills
Strong leadership and coaching abilities
Ability to analyze financial reports and assist in budget management
Customer service orientation
Problem-solving skills
Ability to work flexible hours including holidays and weekends

Job Duties

Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests
Assist the GM in preparation of forecasts and reports and assist in the development implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service
Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction
Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues business flow and associate performance
Oversee the property accounting functions including but not limited to accounts payable and receivable house bank audits petty cash and tax
Coordinate with the corporate accounting department to oversee payroll functions
Oversee and ensure internal audit standards are met
Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues
Monitor and maintain the front office systems and equipment to ensure optimum performance
Serve on the hotel’s safety committee
Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
Perform other duties as requested by management