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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $22.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
HHM Hotels is a distinguished hotel management company known for its commitment to delivering exceptional hospitality experiences. Operating a portfolio of hotels across various locations, HHM Hotels emphasizes a culture of excellence, integrity, and service. The company prides itself on creating welcoming environments where guests feel valued and every stay is memorable. As an employer, HHM Hotels fosters professional growth and development, enabling its team members to advance their careers through structured growth paths and continuous learning opportunities. The firm is deeply committed to diversity and inclusion, ensuring an equitable work environment where all associates can thrive and contribute their... Show More
Job Requirements
- Education level associate or bachelor’s degree preferred
- Experience in hotel management or related hospitality industry roles
- Ability to manage multiple departments and lead teams effectively
- Knowledge of hotel operations including front office accounting and guest services
- Strong organizational and time management skills
- Capability to handle physical tasks such as standing walking and lifting up to 25 pounds
- Ability to work varied shifts including holidays and weekends
- Commitment to safety and adherence to OSHA standards
- Excellent customer service and conflict resolution skills
Job Qualifications
- Associate or Bachelor’s degree preferred
- Intermediate knowledge of overall hotel operations
- Excellent communication and interpersonal skills
- Strong leadership and coaching abilities
- Ability to analyze financial reports and assist in budget management
- Customer service orientation
- Problem-solving skills
- Ability to work flexible hours including holidays and weekends
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests
- Assist the GM in preparation of forecasts and reports and assist in the development implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction
- Resolve customer complaints and anticipate potential problems by reviewing and monitoring operational issues business flow and associate performance
- Oversee the property accounting functions including but not limited to accounts payable and receivable house bank audits petty cash and tax
- Coordinate with the corporate accounting department to oversee payroll functions
- Oversee and ensure internal audit standards are met
- Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues
- Monitor and maintain the front office systems and equipment to ensure optimum performance
- Serve on the hotel’s safety committee
- Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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