Assistant General Manager

Crestline Hotels & Resorts is a distinguished company in the hospitality industry, renowned for managing a diverse portfolio of hotels and resorts that offer exceptional guest experiences. With a strong commitment to excellence and innovation, Crestline provides superior support from the corporate level across operations, sales and marketing, accounting, IT, and human resources. This integrated support system enables each hotel and resort to operate efficiently while maintaining high standards of customer service and operational effectiveness. Crestline Hotels & Resorts has built a stellar reputation as a leader in the hotel management sector, placing a significant emphasis on developing the skills and careers of its employees while fostering a culture of teamwork and consistent growth.

The Assistant General Manager role at Crestline Hotels & Resorts is a key operational leadership position within one of its multi-million dollar business units. This role involves providing strong on-the-ground leadership to ensure smooth daily operations and uphold unparalleled customer service philosophies. As a vital part of the management team, the Assistant General Manager is expected to balance strategic planning with hands-on execution in a fast-paced environment, ensuring that the hotel's operational standards are not just met but exceeded. The incumbent will also have the opportunity to sharpen skills in various operational domains, including financial management, forecasting, human resources, and accounting functions, making it an excellent development role for ambitious hotel management professionals.

This position demands a proactive leader who can foster cohesion among direct reports, maximizing the potential of every team member. The Assistant General Manager will play a crucial role in maintaining and growing the hotel's market share, especially by attracting new prospects and outperforming competition within the local market. The ability to effectively collaborate with the Hotel General Manager, key hotel leaders, staff, corporate personnel, and ownership groups is essential to success in this role.

Key responsibilities include supporting the General Manager in upholding the hotel's brand standards aimed at enhancing guest satisfaction, mastering accounts receivable and payable processes within the first month, engaging deeply with human resource processes such as new hire onboarding, and developing comprehensive staff optimization plans. These efforts are designed to empower both new and current team members to deliver unparalleled service and achieve high guest satisfaction. This position offers a dynamic and challenging work environment where strong leadership skills, operational expertise, and a passion for hospitality can combine to make a significant impact on both the hotel's success and guest experience. Moreover, Crestline Hotels & Resorts is committed to fostering diversity and inclusion, providing equal employment opportunities to all applicants regardless of race, color, religion, gender, age, veteran status, sexual orientation, gender identity, or disability status.