Assistant General Manager

New Bedford, MA, USA|Remote, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $17.25 - $26.75
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible work schedule

Job Description

Servedwell Hospitality is a dynamic and service-driven organization dedicated to delivering exceptional dining experiences. Located in Dartmouth, MA, Servedwell Hospitality emphasizes high-quality food, outstanding service, and creating memorable moments for every guest. The company fosters a culture of collaboration, innovation, and professional growth, offering employees opportunities to expand their careers while building strong relationships within the local community. Known for blending traditional hospitality values with modern operational practices, Servedwell Hospitality is an ideal workplace for passionate professionals in the restaurant and hospitality sector. The company embraces a team-oriented environment, encouraging staff to contribute ideas and uphold the highest standards in guest experience and operational excellence.

The Assistant General Manager role at Servedwell Hospitality is a full-time hybrid position based in Dartmouth, MA, offering flexibility with the option to work from home on certain days. This pivotal leadership role involves overseeing daily operations to ensure the smooth and efficient functioning of the establishment. The Assistant General Manager is responsible for managing staff, maintaining operational standards, implementing customer service excellence, and promptly addressing guest concerns to uphold the company’s reputation. Additionally, this role includes supervising inventory, coordinating employee schedules, assisting with recruitment and training efforts, and supporting the General Manager in strategic initiatives designed to meet and exceed business objectives. The position requires an individual who can effectively balance multiple responsibilities, adapt to dynamic environments, and drive positive results through effective leadership and communication. This role offers an excellent opportunity for candidates with a passion for hospitality management looking to grow professionally within a supportive and innovative company.

Job Requirements

  • high school diploma or equivalent
  • prior experience in hospitality or restaurant management
  • strong leadership and team management skills
  • excellent customer service and conflict resolution abilities
  • proficiency in inventory, scheduling, and budgeting tasks
  • capability to multitask and solve problems efficiently
  • good communication and decision-making skills
  • ability to work full-time in a hybrid role based in Dartmouth, MA
  • comfort with technology and POS systems

Job Qualifications

  • leadership skills
  • team management and staff development
  • customer service and conflict resolution
  • operational knowledge in inventory management, scheduling, and budgeting
  • organizational and problem-solving abilities
  • strong communication and interpersonal skills
  • decision-making capabilities
  • prior hospitality or restaurant management experience
  • proficiency with POS systems and reporting tools
  • bachelor’s degree in hospitality, business administration, or related field is a plus

Job Duties

  • oversee daily restaurant operations
  • manage, mentor, and develop staff
  • maintain operational standards and ensure compliance
  • implement customer service excellence and resolve guest concerns
  • supervise inventory management and ordering processes
  • coordinate employee scheduling and shift coverage
  • assist with recruitment, hiring, and staff training
  • support the General Manager in executing strategic initiatives
  • monitor budgeting and cost control measures
  • utilize POS systems and reporting tools to track performance

Job Criteria

Experience

Mid Level (3-7 years)


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