Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
flexible schedules
Career development opportunities
Job Description
Logan's Roadhouse is a well-established restaurant chain known for its inviting Western-themed atmosphere, hearty American cuisine, and commitment to delivering an exceptional dining experience. As a major player in the casual dining sector, Logan's Roadhouse combines a warm, friendly environment with a focus on quality food and excellent customer service. The company prides itself on operational excellence, strong team dynamics, and robust community involvement, making it a prominent choice for professionals aiming to grow their careers in the restaurant management field.
As an Assistant General Manager at Logan's Roadhouse, you will be entrusted with overseeing the day-to-day operations of a single restaurant location, supporting the General Manager in driving sales, managing profit and loss responsibilities, and ensuring the delivery of superior guest experiences. This role requires a hands-on leader who can liaise between staff and senior management while fostering a culture of positivity, safety, and efficiency. The Assistant General Manager plays a crucial role in hiring, training, and developing both management and hourly team members to uphold the company's high standards.
Your responsibilities will extend across diverse operational areas including financial management through preparing projections, monitoring labor costs, and controlling food expenses to maximize profitability. You will also uphold strict compliance with company policies and legal mandates, including food safety regulations, state and federal laws, and PCI compliance for credit card transactions. The role demands an individual who can model exemplary hospitality behaviors, conducting regular table visits to engage guests and enhance their dining experience.
Safety and sanitation are paramount in this position, requiring vigilance in maintaining cleanliness, overseeing equipment maintenance, and ensuring all health codes are met. Additionally, you will play a vital role in safety incident documentation and efficient communication with Human Resources regarding employee relations matters. Furthermore, your leadership will guide team members in customer service, operational tasks, and fostering community relationships to drive repeat business and local goodwill.
The position offers a dynamic work environment with opportunities to lead and be part of a cohesive team dedicated to restaurant excellence. Flexibility in scheduling and an energetic approach are essential to thrive in this role. The Assistant General Manager is also responsible for administrative functions such as managing shift meetings, reviewing applications and conducting interviews, overseeing vendor relationships, and supporting marketing initiatives. These duties make this role pivotal in achieving the overall success and reputation of Logan's Roadhouse in its community.
As an Assistant General Manager at Logan's Roadhouse, you will be entrusted with overseeing the day-to-day operations of a single restaurant location, supporting the General Manager in driving sales, managing profit and loss responsibilities, and ensuring the delivery of superior guest experiences. This role requires a hands-on leader who can liaise between staff and senior management while fostering a culture of positivity, safety, and efficiency. The Assistant General Manager plays a crucial role in hiring, training, and developing both management and hourly team members to uphold the company's high standards.
Your responsibilities will extend across diverse operational areas including financial management through preparing projections, monitoring labor costs, and controlling food expenses to maximize profitability. You will also uphold strict compliance with company policies and legal mandates, including food safety regulations, state and federal laws, and PCI compliance for credit card transactions. The role demands an individual who can model exemplary hospitality behaviors, conducting regular table visits to engage guests and enhance their dining experience.
Safety and sanitation are paramount in this position, requiring vigilance in maintaining cleanliness, overseeing equipment maintenance, and ensuring all health codes are met. Additionally, you will play a vital role in safety incident documentation and efficient communication with Human Resources regarding employee relations matters. Furthermore, your leadership will guide team members in customer service, operational tasks, and fostering community relationships to drive repeat business and local goodwill.
The position offers a dynamic work environment with opportunities to lead and be part of a cohesive team dedicated to restaurant excellence. Flexibility in scheduling and an energetic approach are essential to thrive in this role. The Assistant General Manager is also responsible for administrative functions such as managing shift meetings, reviewing applications and conducting interviews, overseeing vendor relationships, and supporting marketing initiatives. These duties make this role pivotal in achieving the overall success and reputation of Logan's Roadhouse in its community.
Job Requirements
- Must be at least 21 years of age
- Minimum two years restaurant management experience required
- College degree preferred or equivalent in experience
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Ability to positively motivate employees to work as a team to ensure that food and service meet appropriate standards
- Energetic and flexible
- Maintains a calm, tactful demeanor when dealing with difficult situations
- Well organized and detail oriented
- Forms strong working relationships within team
- Identifies additional tasks to be completed and willingly assists others
- Follows direction with focused attention
- Strong computer skills
- Must possess proper food handler and alcohol dispensing certifications
- Meets all company service standards
- Completes all ongoing certifications/validations (LTO, new menu, etc.)
- Maintains a clean area in the back-of-house
- Works swiftly to complete all service well tickets within company timeframes
- Adhere to company Uniform Attire and Appearance standards
Job Qualifications
- Minimum two years restaurant management experience required
- College degree preferred or equivalent in experience
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Ability to positively motivate employees to work as a team to ensure that food and service meet appropriate standards
- Energetic and flexible
- Maintains a calm, tactful demeanor when dealing with difficult situations
- Well organized and detail oriented
- Forms strong working relationships within team
- Identifies additional tasks to be completed and willingly assists others
- Follows direction with focused attention
- Strong computer skills
- Must possess proper food handler and alcohol dispensing certifications
- Meets all company service standards
- Completes all ongoing certifications/validations (LTO, new menu, etc.)
- Maintains a clean area in the back-of-house
- Works swiftly to complete all service well tickets within company timeframes
- Adhere to company Uniform Attire and Appearance standards
Job Duties
- Model hospitality skills and behaviors by conducting 100 percent table visits of guests in the restaurant
- Effectively handle guest complaints
- Assist marketing techniques and research to attract new guests
- Build positive, professional relationships with members of the community
- Assist with all staffing needs to ensure proper staffing levels are maintained
- Review applications, interview candidates, and training
- Plan and lead shift meetings and solicit feedback from team members
- Provide performance feedback including coaching and progressive discipline, development goals, and recognition to hourly team members on an ongoing and timely basis
- Responsible for the proper submission and documentation of all guest and team member related injuries and/or incidents
- Effectively communicate all employee relation issues to Human Resources
- Manage shifts to achieve sales and profit goals including hourly labor and cost of sales
- Responsible for completion of administrative manager functions and transactions
- Ensure adherence to SERV Safe Alcohol, Food, OSHA, and HACCP standards
- Ensure PCI compliance for all credit card transaction documents
- Conduct time punch audit daily and make corrections accordingly
- Assist with rollouts of new company programs, policies, and procedures
- Unload vendor trucks/pallets, ensure inventory is properly received and rotated
- Ensure team meets or exceeds cost of sales actual vs legitimate target
- Managerial authority for managers and direct supervision over all hourly team members in partnership with the General Manager
- Assist General Managers in overseeing the proper handling of cash including accurate DSR, petty cash, and making bank deposits and logging all deposits
- Assist General Manager in ensuring all facilities concerns are reported to the Director of Operations and submit maintenance/repairs through the proper channels
- Assist General Manager in making bank change runs for small bills and coins
- Maintain relationships with vendors/suppliers to ensure timely and cost-effective deliveries
- Understand budget and analyze sales data to meet revenue goals while controlling cost from food waste and labor
- Safeguard their team members and facility by ensuring all Safety and Security Policies are adhered
- Monitor food and beverage preparation, presentation, and quality standards, ensuring compliance with recipes, portion sizes, and food safety regulations
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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