Assistant General Manager

Arbor Lodging is a prominent hotel investment and management company renowned for its expanding portfolio of hotels across the United States, Mexico, and the Caribbean. With a reputation built on trust and excellence, Arbor Lodging manages a diverse range of properties and has the privilege of being an approved manager for esteemed hotel brands including Marriott, Hilton, Hyatt, and IHG. The company prides itself on a service ethos that is both proactive and holistic, dedicated to fostering an environment where every guest feels genuinely welcomed and supported during each interaction. Rooted in a culture that values people, data-driven decision-making, and achieving measurable results, Arbor Lodging stands out as a leader in the hospitality industry committed to quality and innovation.

The role of the Assistant General Manager (AGM) at Arbor Lodging is crucial to sustaining the high standards and profitable operation of the hotels under its management. This position involves overseeing multiple functional areas including guest registration, night audits, guest reservations, housekeeping and laundry services, as well as food and beverage operations. The AGM works closely with the General Manager and various department heads to ensure smooth day-to-day operations while striving to maximize guest satisfaction and hotel profitability. This is a dynamic, hands-on leadership role that demands a balance of operational expertise, financial acumen, and strong interpersonal skills.

The Assistant General Manager’s responsibilities are broad and impactful. They manage key financial components of the hotel's operations, such as budgets, profit and loss statements, and forecasting. By anticipating market trends, assisting in business planning, and actively participating in sales and marketing efforts, the AGM helps drive room revenue growth and maintain competitive positioning. This role also includes overseeing capital improvement projects that enhance property standards and protect assets, thereby preserving a positive brand image.

As a leader, the Assistant GM plays a pivotal role in cultivating an engaging workplace culture focused on performance and accountability. The position requires managing, training, and motivating hourly associates to achieve departmental and hotel-wide goals. Through regular communication and meetings, the AGM ensures all departments function cohesively and share a commitment to quality and guest satisfaction. This leader also enforces security protocols and controls to protect both guests and property.

This opportunity is ideal for a driven hospitality professional with a minimum of a two-year degree, proven leadership experience, and a thorough understanding of hotel operations and financial practices. The Assistant General Manager will be at the forefront of ensuring that Arbor Lodging’s standards of service excellence and financial performance are not only met but exceeded. This role offers a competitive salary and benefits, with potential for growth within a respected and fast-growing hospitality management company.