Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
employee recognition programs
Job Description
Urban Air Adventure Parks is a leading indoor adventure park and market leader in location-based entertainment. Headquartered in Dallas, Urban Air pioneered the indoor adventure park concept and has since grown to become the largest adventure park operator globally. The company focuses on providing an exciting, safe, and engaging environment where families and kids can explore various attractions, including food, beverage services, entertainment, and other interactive experiences. Urban Air's mission is centered on helping kids to have fun while encouraging them to aim higher, accomplishing goals they never thought possible. Known for its innovative approach and commitment to exceptional customer service, Urban Air maintains a Culture of Activating Awesome, always striving to deliver memorable and enjoyable experiences for guests of all ages.
The role of Assistant General Manager at Urban Air Adventure Parks is a pivotal leadership position that demands a dynamic and motivated individual capable of driving success through team motivation and accountability. This role offers comprehensive leadership, supervision, and direction on strategic initiatives and operating standards, all aimed at enhancing business results and enriching the customer experience. The Assistant General Manager is responsible for cultivating a positive team environment, ensuring exceptional customer service, and monitoring staff performance to maintain high operational standards. Responsibilities extend to hiring, retaining, coaching, and disciplining team members while implementing staff training programs to foster growth and professional development. The position also involves developing weekly staff schedules to ensure appropriate coverage and lead presence, managing inventory, and controlling expenses. Additionally, the Assistant General Manager oversees all operational aspects including entertainment, food, beverage, attractions, and property maintenance.
Safety and cleanliness are also critical components of this role, with a strong emphasis on maintaining a safe, clean, and secure environment for guests and staff. The position requires continuous improvement of operational execution by adhering to Urban Air's established philosophies and standards. This role is ideal for a professional who is energetic, self-motivated, and capable of inspiring others with a positive attitude. Experience in hospitality, especially in similar environments like theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants, is highly valuable for success in this position. The Assistant General Manager must be willing to work flexible hours, including nights, weekends, and holidays, as the entertainment business often operates outside traditional working hours.
This position offers an opportunity to be a brand ambassador and culture champion, promoting Urban Air’s core values and contributing to an inclusive, enthusiastic, and diverse workplace. Candidates should have strong communication skills, both written and verbal, and be adept at using Microsoft Office tools to facilitate operational tasks. The role demands a professional demeanor and conduct to set a positive example for staff. Physical demands include the ability to work in a noisy, fast-paced environment, stand for long periods, and lift up to 30 pounds. Urban Air is an equal opportunity employer, committed to making reasonable accommodations for individuals with disabilities to perform essential functions. Joining Urban Air Adventure Parks as an Assistant General Manager offers a rewarding career in a fun, energetic setting where leadership and teamwork are key to creating unforgettable experiences for guests and employees alike.
The role of Assistant General Manager at Urban Air Adventure Parks is a pivotal leadership position that demands a dynamic and motivated individual capable of driving success through team motivation and accountability. This role offers comprehensive leadership, supervision, and direction on strategic initiatives and operating standards, all aimed at enhancing business results and enriching the customer experience. The Assistant General Manager is responsible for cultivating a positive team environment, ensuring exceptional customer service, and monitoring staff performance to maintain high operational standards. Responsibilities extend to hiring, retaining, coaching, and disciplining team members while implementing staff training programs to foster growth and professional development. The position also involves developing weekly staff schedules to ensure appropriate coverage and lead presence, managing inventory, and controlling expenses. Additionally, the Assistant General Manager oversees all operational aspects including entertainment, food, beverage, attractions, and property maintenance.
Safety and cleanliness are also critical components of this role, with a strong emphasis on maintaining a safe, clean, and secure environment for guests and staff. The position requires continuous improvement of operational execution by adhering to Urban Air's established philosophies and standards. This role is ideal for a professional who is energetic, self-motivated, and capable of inspiring others with a positive attitude. Experience in hospitality, especially in similar environments like theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants, is highly valuable for success in this position. The Assistant General Manager must be willing to work flexible hours, including nights, weekends, and holidays, as the entertainment business often operates outside traditional working hours.
This position offers an opportunity to be a brand ambassador and culture champion, promoting Urban Air’s core values and contributing to an inclusive, enthusiastic, and diverse workplace. Candidates should have strong communication skills, both written and verbal, and be adept at using Microsoft Office tools to facilitate operational tasks. The role demands a professional demeanor and conduct to set a positive example for staff. Physical demands include the ability to work in a noisy, fast-paced environment, stand for long periods, and lift up to 30 pounds. Urban Air is an equal opportunity employer, committed to making reasonable accommodations for individuals with disabilities to perform essential functions. Joining Urban Air Adventure Parks as an Assistant General Manager offers a rewarding career in a fun, energetic setting where leadership and teamwork are key to creating unforgettable experiences for guests and employees alike.
Job Requirements
- Work days, nights, and/or weekends as required
- Work in noisy, fast-paced environment with distracting conditions
- Move about facility and stand for long periods of time
- Read and write handwritten notes
- Lift and carry up to 30 pounds
- Must have regular and predictable attendance
Job Qualifications
- Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
- 3+ years’ supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid Certification is preferred
- Brand Ambassador and Culture Champion
- Demonstrated ability of developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- Computer skills essential — Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercise good judgment in decision-making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Must be able and willing to work weekends, evenings and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
