Job Overview
Employment Type
Full-time
Compensation
Salary
Range $66,560.00 - $97,760.00
Work Schedule
Flexible
Benefits
employee discount
Job Description
Cinepolis USA is a premier luxury cinema exhibitor renowned for its commitment to delivering an unparalleled movie-going experience. Operating under the distinguished brands "Cinepolis Luxury Cinemas" and "Movie House & Eatery," Cinepolis USA offers patrons an elevated entertainment environment that combines state-of-the-art technology, gourmet dining options, and exceptional customer service. Headquartered in Dallas, Texas, the company currently manages 26 luxury and premium theaters spanning key states including California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with ambitious plans for continued expansion. As a subsidiary of Cinepolis International, the largest movie theater exhibitor globally, Cinepolis USA benefits from a rich tradition of innovation and a passion for film and hospitality. Their operations emphasize not only entertainment but also community engagement and environmental responsibility, making them a leader in the cinema exhibition industry.
The role offered is a full-time, exempt management position within the theater operations department, reporting directly to the General Manager. The position offers a competitive base salary ranging from $66,560 to $97,760 annually, reflecting the responsibility and expertise required. This role is ideal for candidates who possess strong leadership skills and a background in entertainment or food and beverage management. The incumbent will play a pivotal role in managing day-to-day theater operations, overseeing hourly and exempt staff, and ensuring the delivery of high-quality guest experiences that align with Cinepolis’ luxury brand standards.
Responsibilities for this management position include assisting the General Manager in recruitment, staff training, and performance coaching, as well as ensuring compliance with company policies and safety protocols. The role demands active involvement in sales maximization strategies, guest service excellence, and operational efficiency — from scheduling through the use of scheduling software HotSchedules to managing food and beverage service including the In-Seat Dining experience. The candidate will partner with multiple departments, including projectionists and regional managers, to ensure seamless film presentation and audit compliance. Flexibility is critical, as the position requires working evenings, weekends, holidays, and potentially up to 50 hours per week during peak seasons.
This role offers a unique opportunity to develop professionally within a dynamic, fast-paced luxury cinema environment that values employee contributions as vital to its success. Cinepolis USA fosters a culture of inclusion, innovation, and continuous improvement, encouraging team members to be proactive problem-solvers and positive role models. Employees benefit from generous discounts on tickets and concessions, milestone work anniversary rewards, and a supportive, engaging work environment. With a focus on high guest satisfaction and operational excellence, the role is both challenging and rewarding for those passionate about leadership, hospitality, and cinema.
The role offered is a full-time, exempt management position within the theater operations department, reporting directly to the General Manager. The position offers a competitive base salary ranging from $66,560 to $97,760 annually, reflecting the responsibility and expertise required. This role is ideal for candidates who possess strong leadership skills and a background in entertainment or food and beverage management. The incumbent will play a pivotal role in managing day-to-day theater operations, overseeing hourly and exempt staff, and ensuring the delivery of high-quality guest experiences that align with Cinepolis’ luxury brand standards.
Responsibilities for this management position include assisting the General Manager in recruitment, staff training, and performance coaching, as well as ensuring compliance with company policies and safety protocols. The role demands active involvement in sales maximization strategies, guest service excellence, and operational efficiency — from scheduling through the use of scheduling software HotSchedules to managing food and beverage service including the In-Seat Dining experience. The candidate will partner with multiple departments, including projectionists and regional managers, to ensure seamless film presentation and audit compliance. Flexibility is critical, as the position requires working evenings, weekends, holidays, and potentially up to 50 hours per week during peak seasons.
This role offers a unique opportunity to develop professionally within a dynamic, fast-paced luxury cinema environment that values employee contributions as vital to its success. Cinepolis USA fosters a culture of inclusion, innovation, and continuous improvement, encouraging team members to be proactive problem-solvers and positive role models. Employees benefit from generous discounts on tickets and concessions, milestone work anniversary rewards, and a supportive, engaging work environment. With a focus on high guest satisfaction and operational excellence, the role is both challenging and rewarding for those passionate about leadership, hospitality, and cinema.
Job Requirements
- Bachelor’s degree in hospitality, management, or related field preferred
- 3-5 years of management experience in high-volume entertainment and/or restaurant
- Strong emphasis on food and beverage experience
- Full-service background with knowledge of inventory and operations
- ServSafe, Food Handlers, and Alcohol certification required
- Availability to work during holidays, nights, and weekends with increased hours during peak times
- Ability to stand, walk, lift, twist, bend, and traverse stairs frequently
- Ability to occasionally lift 25-50 pounds with assistance
- Flexible schedule up to 50 hours per week including evenings, weekends, and holidays
- Strong written and verbal communication skills
- Proven leadership and motivational skills
Job Qualifications
- Bachelor’s Degree in Hospitality, Management or related field preferred
- 3-5 years of management experience in high-volume entertainment and/or restaurant, with a strong emphasis on Food and Beverage experience
- Full-service background, have restaurant knowledge, including inventory and operations
- ServSafe, Food Handlers, and Alcohol certification required
- Proven leadership and motivational skills
- Displays a professional appearance and is a positive role model within the restaurant and Support Office
- Strong written and verbal communication skills
- Strong decision-making skills
- Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners
- High guest satisfaction expectations and focus
- Resourceful problem-solving skills
- Self-motivated and results-driven
- Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously
- Holds self and others accountable to consistently maintain high-performance standards
Job Duties
- Assists the General Manager in hiring hourly and exempt staff
- provides on-the-job training, feedback, and coaching sessions
- Ensures employee adherence to company policies and procedures in partnership with HRBP
- Supervise the day-to-day activities of multiple hourly staff members
- Maximize retention by conducting coaching and development sessions through engagement and feedback sessions
- Enforce Cinepolis values to other employees
- Attend and participate in Regional and Head office meetings and training
- Assign work tasks and activities, prepare weekly schedules through HotSchedules, and ensure all shifts are covered
- Assist the General Manager with the implementation and follow-through on company initiatives
- Partner with the General Manager with various projects, reports, scheduling, and analytics to achieve company goals and monitor processes
- Conduct daily pre-shift Take One meetings and deliver team sales goals and current promotions
- Manage and supervise the In-Seat Dining process and guest experience
- Partner with the Regional Projectionist on film ingestion, maintenance, transferring, building of playlist in the LMS, and resolving any system issues
- Ensure a safe clean environment for employees and guests to reduce the risk of incident, injury, and food handling related issues by following company policy of pre-and operative cleaning
- Practice proactive guest management by following proper empowerment policy and recognizing opportunities before they occur, resolving the ones that always do, and leaving the guest with a positive experience portraying a positive company image
- Assist with implementing SMART plans based on guest feedback for Met Promoter Scores, and guest satisfaction
- Proactively address guest service complaints and feedback through customer service platforms
- Ensure sales and revenue maximizations by managing selling techniques, sales audits sales, and assisting with dynamic showtime management and maximizing box office revenue
- Assist with employee’s schedule so it is well balanced according to labor budgets and business needs, financially feasible, and guest satisfaction driven
- Responsible for following company financial and cash management processes and policies
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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