Assistant General Manager

Clarksville, TN, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.25 - $21.75

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Job Description

Hardee's is a renowned fast-food restaurant chain recognized for its classic American menu featuring hearty burgers, crispy fries, and delicious breakfast options. As part of CKE Restaurants Holdings, which operates several fast-food brands, Hardee's maintains a strong commitment to delivering quality food and exceptional service in a friendly and welcoming environment. Known for its customer-focused culture and dedication to operational excellence, Hardee's strives to uphold its brand vision, mission, and promise by fostering a team-oriented workplace where employees are empowered to grow and succeed.

The Assistant General Manager (AGM) position at Hardee's offers an exciting opportunity to join the leadership team in one of the restaurant’s fast-paced locations. This role is pivotal in supporting the General Manager (GM) with daily restaurant operations, including food preparation, customer service, maintenance, and financial management. The AGM acts as a role model who embodies CKE's core values while assisting in cultivating a motivated, high-performing team. Emphasizing top-tier customer experiences, the AGM ensures compliance with company standards and regulatory requirements to maintain a safe, clean, and efficient restaurant.

Key responsibilities involve providing hands-on leadership, actively engaging in employee selection, training, and performance coaching using established tools and processes. The AGM works closely with human resources to resolve employee relations issues and foster a compliant and positive work environment. This leadership role requires overseeing all shifts to ensure smooth restaurant operations across all meal periods—including breakfast, lunch, dinner, late night, and weekends—while maintaining rigorous food safety and sanitation standards.

In addition to operational oversight, the AGM assists with scheduling, inventory management, and financial analyses to drive profitability and sales growth. Effective communication across internal teams and external stakeholders is vital for success in this position. The AGM supports marketing and promotional activities and takes initiative beyond routine responsibilities to help keep the restaurant in optimal condition.

This position requires a flexible work schedule, including nights and weekends, and may occasionally involve travel to assist with other restaurant locations or business meetings. Candidates should expect to work in a dynamic, fast-paced environment that demands constant movement, physical stamina, and the ability to lift and handle kitchen equipment safely. The role emphasizes accountability, execution excellence, and developing talent to enhance team engagement and operational success at Hardee's.

Job Requirements

High school diploma or General Educational Development (GED) required
minimum of one year experience in restaurant operations or equivalent combination of education and experience
proficient working knowledge of Microsoft Office applications
ability to work flexible schedule including days, nights, and weekends
may be required to travel to other locations
effective communication skills
ability to lift 20 pounds repetitively and up to 50 pounds occasionally
ability to stand and walk for extended periods
capability to work in fast-paced, warm kitchen environments
knowledge of food safety standards
ability to use cleaning products safely

Job Qualifications

High school diploma or General Educational Development (GED) required, associate degree or higher preferred
minimum of one year experience in restaurant operations or equivalent combination of education and experience
proficient working knowledge of Microsoft Office applications
must be able to work a flexible schedule including days, nights, and weekends
may be required to travel to other locations such as assist in other restaurants, bank, meetings as business dictates
effective communication skills
customer-focused mindset
ability to develop talent and create an engaging work environment
commitment to execution excellence and accountability

Job Duties

Demonstrate CKE's core values while assisting the GM in building high performing employees when selecting, training, retaining, and recognizing top talent utilizing applicable tools and processes
execute the Performance Management process consistently to ensure employees are set up for success and held accountable
partner with the GM and Human Resources to ensure resolution to all employee relations activities and maintain compliance with federal, state, and local requirements
actively monitor, demonstrate, and provide training on all job duties of each position for any shift throughout the restaurant including customer service, food preparation, cleaning, and stocking
ensure proper supervision of restaurant through ongoing examination of station and customer activities
work assigned schedule to ensure that all day parts are being observed such as breakfast, lunch, dinner, late night, and weekends
drive customer-focused culture by serving as a role model in resolving customer issues and partnering with the GM to train employees to meet or exceed customer service standards
coach, drive excellence, and recognize and assist the GM in holding all shifts accountable around core operational procedures using company systems
assist the GM in creating schedules and completing inventory orders, completing these tasks when the GM is absent or on vacation
ensure that food safety standards are met through direct observation while running shifts or when present in the restaurant
partner with the GM to ensure that restaurant level plan and marketing initiatives are in place and being implemented
partner with the GM to analyze sales, labor, inventory, and controllables on a continual basis and take specific corrective action to meet or achieve margin and sales growth targets
communicate effectively with all levels of internal and external contacts including team members, guests, vendors, visitors
take the initiative, in addition to providing excellent customer service, to perform other duties as needed to keep the restaurant clean, safe, and operating efficiently