Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $24.75
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
career advancement
Job Description
Urban Air Adventure Parks is a leading indoor adventure park company recognized as the market leader in location-based entertainment. Based in Dallas, Urban Air is the pioneer behind the indoor adventure park concept and holds the distinction of being the largest adventure park operator globally. Urban Air is dedicated to creating environments where children and families can enjoy fun-filled experiences while inspiring individuals to aim higher and achieve goals previously thought unattainable. The company thrives on an energetic, engaging, and inclusive culture known as Activating Awesome, which embodies their commitment to exceptional customer service and operational excellence.
Urban Air Willow Grove, one of its thriving locations, upholds the company’s values by fostering a team-oriented environment that prioritizes guest satisfaction and employee development. As an equal opportunity employer, Urban Air engages diverse talent and supports professional growth within the community.
The role of Assistant General Manager at Urban Air Willow Grove plays a vital leadership position within the park’s operations. This full-time position is designed for a motivated and accountable leader who exemplifies the brand’s core values while driving business success. The Assistant General Manager is responsible for supporting the General Manager by overseeing multiple facets of the park’s daily operations including entertainment, food and beverage, attractions, and property maintenance. This role requires a strategic mindset paired with hands-on leadership to ensure alignment with Urban Air’s operating standards and philosophies.
Key responsibilities include motivating and managing the team to deliver high standards of customer service, maintaining safe and clean environments for guests and staff, controlling expenses, conducting staff scheduling, and driving employee engagement through various recognition and incentive programs. The Assistant General Manager also plays a critical role in talent development by coaching, hiring, retaining, and promoting staff members to nurture leadership growth within the organization.
The position demands excellent communication skills, the ability to adapt quickly to a dynamic and fast-paced entertainment environment, and the enthusiasm to lead by example. Candidates must be prepared to manage during busy, sometimes noisy settings, requiring long periods of standing and occasional lifting up to 30 pounds. The role requires availability to work evenings, weekends, and holidays as part of supporting round-the-clock business needs.
Overall, this position is ideal for experienced hospitality professionals with a background in team supervision within family entertainment centers, theme parks, hotels, casinos, or restaurants. It offers a challenging and rewarding leadership opportunity where you can contribute to a thriving business dedicated to creating unforgettable experiences for guests of all ages. If you are a proactive leader with a positive attitude and a passion for delivering excellence in guest service and employee development, Urban Air invites you to apply and become part of a growing and innovative entertainment company.
Urban Air Willow Grove, one of its thriving locations, upholds the company’s values by fostering a team-oriented environment that prioritizes guest satisfaction and employee development. As an equal opportunity employer, Urban Air engages diverse talent and supports professional growth within the community.
The role of Assistant General Manager at Urban Air Willow Grove plays a vital leadership position within the park’s operations. This full-time position is designed for a motivated and accountable leader who exemplifies the brand’s core values while driving business success. The Assistant General Manager is responsible for supporting the General Manager by overseeing multiple facets of the park’s daily operations including entertainment, food and beverage, attractions, and property maintenance. This role requires a strategic mindset paired with hands-on leadership to ensure alignment with Urban Air’s operating standards and philosophies.
Key responsibilities include motivating and managing the team to deliver high standards of customer service, maintaining safe and clean environments for guests and staff, controlling expenses, conducting staff scheduling, and driving employee engagement through various recognition and incentive programs. The Assistant General Manager also plays a critical role in talent development by coaching, hiring, retaining, and promoting staff members to nurture leadership growth within the organization.
The position demands excellent communication skills, the ability to adapt quickly to a dynamic and fast-paced entertainment environment, and the enthusiasm to lead by example. Candidates must be prepared to manage during busy, sometimes noisy settings, requiring long periods of standing and occasional lifting up to 30 pounds. The role requires availability to work evenings, weekends, and holidays as part of supporting round-the-clock business needs.
Overall, this position is ideal for experienced hospitality professionals with a background in team supervision within family entertainment centers, theme parks, hotels, casinos, or restaurants. It offers a challenging and rewarding leadership opportunity where you can contribute to a thriving business dedicated to creating unforgettable experiences for guests of all ages. If you are a proactive leader with a positive attitude and a passion for delivering excellence in guest service and employee development, Urban Air invites you to apply and become part of a growing and innovative entertainment company.
Job Requirements
- Experience in hospitality
- Minimum 3 years supervisory or management experience
- Ability to pass background check
- Willingness to work weekends, evenings and holidays
- Ability to work in noisy, fast-paced environment
- Ability to stand for long periods
- Ability to lift and carry up to 30 pounds
- Regular and predictable attendance
- Ability to read and write handwritten notes
Job Qualifications
- Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
- 3+ years' supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid certification is preferred
- Brand ambassador and culture champion
- Demonstrated ability of developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercise good judgment in decision-making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Must be able and willing to work weekends, evenings and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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