Assistant General Manager

Urban Air Adventure Parks is a premier indoor adventure park and a prominent leader in the location-based entertainment industry. Founded and headquartered in Dallas, Urban Air was a pioneer in creating the indoor adventure park concept that has since captivated families and thrill-seekers across the globe. With a dedication to providing safe, high-quality, and innovative entertainment options, Urban Air has grown to be the largest operator of adventure parks worldwide. The company’s mission centers on helping kids and families experience joy, challenge themselves, and achieve goals they once thought unattainable, all within a welcoming and dynamic environment. Urban Air Adventure Parks takes pride in maintaining a strong, inclusive culture branded as "Activating Awesome," which emphasizes accountability, motivation, and exceptional customer service. The company values diversity and promotes equal opportunity employment across all its locations.

The Assistant General Manager role at Urban Air Adventure Parks is designed for a highly motivated leader who thrives in a fast-paced hospitality setting focused on extraordinary guest experiences. As a key member of management, the Assistant General Manager provides comprehensive leadership and oversight to ensure the daily operations of the park run smoothly and efficiently. This position demands a proactive professional who can effectively motivate and guide their team towards achieving business objectives and maintaining the highest standards of service. Responsibilities include supervising staff across various operational areas such as entertainment, food, beverage, and attractions, enforcing safety protocols, and upholding operational procedures that align with the Urban Air philosophy. The Assistant General Manager plays a vital role in recruitment, employee development, training, and retention, ensuring that all staff members are equipped, motivated, and performing at their best. They are also responsible for managing scheduling to match staffing levels with customer demand, driving a culture of recognition and incentive programs, and assisting with inventory control and expense management.

This leadership role requires excellent communication skills, adaptability to change, strong customer service orientation, and the ability to establish effective working relationships internally and externally. The Assistant General Manager embodies professionalism, positive energy, and the ability to engage with guests and employees alike to champion the brand’s culture. The role involves working during evenings, weekends, and holidays to ensure operational excellence during peak periods. Physical demands include the ability to work standing for extended periods, manage lifting duties, and work in a noisy environment. Urban Air Adventure Parks offers a career opportunity to join a dynamic team passionate about creating memorable experiences and fostering growth in the hospitality and entertainment industry.