Assistant General Manager

Coppell, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Job Description

Urban Air Adventure Parks is a leading indoor adventure park and the market leader in location-based entertainment. Headquartered in Dallas, Urban Air pioneered the indoor adventure park concept and has grown to become the largest adventure park operator worldwide. The company is dedicated to creating an extraordinary experience where kids and families can have fun, challenge themselves, and achieve more than they ever thought possible. Urban Air combines innovative attractions, a safe environment, and exceptional customer service to provide memorable and engaging entertainment for guests of all ages. The company fosters a culture of enthusiasm, inclusivity, and growth, supporting team members through development and leadership opportunities. Urban Air Coppell operates under this mission and continues to uphold these values by delivering high-quality service and exciting activities.

The Assistant General Manager role at Urban Air Coppell is a critical leadership position designed to motivate, guide, and develop a team while maintaining the company’s Culture of Activating Awesome. This role provides overall leadership, supervision, and direction on strategic initiatives and operational standards to drive business success. The Assistant General Manager is responsible for fostering an environment where exceptional customer service thrives, ensuring staff members perform at high levels, and maximizing the customer experience across all park operations, including entertainment, food, beverage, and attractions. This position involves hiring, retention, coaching, training, scheduling, and implementing employee recognition programs. It also assists with inventory control and expense management, all while maintaining safety and cleanliness standards. The role demands a proactive leader who can inspire a team, enhance operational execution, and uphold Urban Air’s high standards. This is a dynamic, hands-on role perfect for a motivated professional with hospitality experience and a passion for delivering exceptional guest experiences. Urban Air Coppell is an equal opportunity employer encouraging diverse candidates to apply. Employment type and salary details are typically discussed during the recruitment process, emphasizing a competitive package to attract the right candidate.

Job Requirements

Experience in hospitality
3+ years supervisory or management experience
Ability to pass background check
Willingness to work weekends, evenings and holidays
Ability to work in noisy, fast-paced environment
Ability to stand for long periods
Able to lift and carry up to 30 pounds
Regular and predictable attendance
Ability to read and write handwritten notes
Physical ability to move about the facility
Ability to adapt to changes and challenges

Job Qualifications

Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
3+ years' supervisory or management experience required
Ability to pass a thorough background check
CPR/First Aid certification is preferred
Brand Ambassador and Culture Champion
Demonstrated ability of developing team members in areas of responsibility
Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
Professional grooming and conduct must be constantly displayed to set an example for staff
Ability to enthusiastically interact with others
Adaptability, flexibility, general enthusiasm for the business
Strong communication skills
ability to write and verbally communicate in a clear and concise manner
Willing to learn and adapt to changes or challenges
Ability to establish working relationships with all employees, management, and vendors
Exercise good judgment in decision-making
Appreciation of diversity (thought, ethnic, gender, etc.)
Must be able and willing to work weekends, evenings and holidays

Job Duties

Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
Assist in hiring, retention of staff, coaching, discipline
ensure execution of staff training programs
Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
Ensure execution of all employee recognition and incentive programs as directed
Assist with inventory and controlling expenses
Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
Maintain a safe, clean and secure environment for all guests and staff
Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
Other duties as assigned