Assistant General Manager

Friendswood, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $40,000.00 - $55,000.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

401(k) Plan

performance bonuses

Professional Development

Job Description

Big City Wings is a well-established restaurant known for its vibrant and welcoming atmosphere, specializing in delivering a memorable dining experience centered around delicious wings and a lively environment. As a key player in the casual dining and sports bar industry, Big City Wings focuses on outstanding customer service, high-quality food offerings, and a fun, social setting often highlighted during major sports events such as the Super Bowl and Playoffs. Their commitment to cleanliness, food safety, and responsible alcohol service makes them a trusted choice for guests seeking both great food and a great time. The restaurant takes pride in fostering a positive and productive work environment for all employees, offering opportunities for growth and development within the hospitality sector.Employment at Big City Wings typically requires dedication to maintaining the mission and standards that define the brand. The company looks for individuals who can effectively manage restaurant operations, from staffing and training to financial oversight and guest satisfaction, ensuring each visit meets or exceeds customer expectations. Compensation details are generally competitive within the market and commensurate with experience, with full-time employment frequently offered for managerial roles.As a Restaurant Manager at Big City Wings, you will oversee all aspects of daily restaurant operations with a focus on achieving company objectives related to sales, service quality, cleanliness, and compliance with health and safety regulations. Your leadership will be crucial in delegating responsibilities, managing staff schedules, and training employees to maintain high standards of food preparation and customer service. You will ensure all policies and procedures are up to date and followed, monitor inventory and budgets, and resolve customer complaints promptly and effectively. This role demands strong organizational skills, financial acumen, and the ability to create a positive atmosphere for both employees and guests. You will also coordinate with the kitchen and front-of-house teams to guarantee food quality and presentation. The position involves active participation in marketing efforts, planning special events and promotions, and maintaining regulatory compliance in all areas of operation. Additionally, the Restaurant Manager is responsible for recruiting and developing staff, conducting performance evaluations, and fostering ongoing professional growth within the team. The ability to perform some food preparation or service duties when necessary is also expected to ensure smooth operations during busy periods.Overall, this role offers a dynamic, multifaceted leadership opportunity in a fast-paced restaurant environment, ideal for candidates passionate about hospitality management and dedicated to delivering excellent guest experiences while driving business success.

Job Requirements

high school diploma or equivalent
minimum of 3 years of experience in restaurant management or related field
strong leadership skills with ability to manage a diverse team
knowledge of local and federal health and safety regulations
proven experience in cash handling and financial reconciliation
excellent customer service orientation
ability to work flexible schedules including weekends and holidays
physical ability to stand for extended periods and lift up to 50 pounds
valid food handler and alcohol service certifications

Job Qualifications

experience in restaurant management or similar hospitality leadership role
knowledge of health, safety, and alcohol service regulations
strong organizational and leadership skills
excellent communication and interpersonal abilities
ability to handle financial reporting and budgeting
proficiency in staff training and development
problem-solving and decision-making capabilities
ability to work in a fast-paced environment
understanding of food preparation standards and quality control

Job Duties

promote, work, and act in a manner consistent with the mission of Big City Wings
effectively delegate work, manage timelines and meet deadlines
ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs are followed and completed on a timely basis
monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance
achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
ensure compliance with all federal, state, county and municipal regulations that pertain to health, safety, alcohol sales and labor requirements of the restaurant, employees, and guests
control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
count money and make bank deposits
investigate and resolve complaints regarding food quality, service, or accommodations
coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures
review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement
schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
maintain food and equipment inventories, and keep inventory records
schedule staff hours and assign duties
establish standards for personnel performance and customer service
perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
organize and direct worker training programs, resolve personnel problems, make hiring and termination decisions, and evaluate employee performance
administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures
order and purchase supplies
assess staffing needs and recruit staff