Assistant General Manager

Job Overview

briefcase

Employment Type

Full-time
Hourly
moneybag

Compensation

Hourly
Exact $16.19
clock

Work Schedule

Weekend Shifts
diamond

Benefits

401k
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Personal device stipend
Free gym membership
Employee Discounts
Professional training
team building events

Job Description

Chuze Fitness is a dynamic and rapidly growing fitness company that is reshaping the fitness industry by focusing on hospitality, community, and compassion. Established with a commitment to creating a positive and welcoming environment, Chuze Fitness goes beyond typical gym experiences by prioritizing people and fostering a culture of kindness and inclusivity. Known for its vibrant work environment, the company encourages team members to be authentic and bring their unique personalities into their roles, contributing to a culture where everyone feels valued and motivated to make a genuine impact. This approach not only benefits the employees but also enhances member satisfaction and loyalty, setting Chuze Fitness apart from its competitors.

As a leading player in the fitness industry, Chuze Fitness operates numerous locations, offering premier amenities and fitness programs designed to support the health and wellness goals of its diverse membership base. By embracing innovation and excellent customer service, the company has cultivated a strong community spirit where members and staff collaborate to support one another's fitness journeys. The emphasis on hospitality means that every interaction is valued and handled with care, resulting in a superior gym experience.

This particular role, Assistant General Manager, is essential to the daily operations and management of a Chuze Fitness club. Reporting directly to the General Manager, the Assistant General Manager will play a key leadership role in mentoring a team of 20 to 30 employees, driving a culture of exceptional customer service, cleanliness, and team collaboration. The position requires an individual who can lead by example, deliver excellent member service, and maintain operational excellence with a positive and proactive approach. Key responsibilities include onboarding and training new staff, handling member inquiries, collaborating with the General Manager on employee relations and performance management, managing inventory, and overseeing daily clubs operations. The role demands strong leadership, great communication skills, and the ability to manage multiple priorities effectively.

The Assistant General Manager position at Chuze Fitness is offered on an hourly wage scale starting at $16.19 per hour. This role promises not only competitive pay but also the opportunity for professional growth and development within a company that values kindness, community, and inclusivity. Candidates who thrive in fast-paced environments, enjoy working with people, and share a passion for fitness and wellness will find this role especially rewarding. The company embraces diversity and encourages applicants from all backgrounds, promoting a workplace where kindness and hard work are celebrated. By joining Chuze Fitness, employees become part of a team that genuinely cares about its members, staff, and the communities it serves, making it a fulfilling career destination for individuals committed to excellence and positive impact.

Job Requirements

  • Able to read, write, and speak clearly in English
  • touring the club including walking and climbing stairs
  • bending, kneeling, and repetitive arm movement
  • standing for long periods
  • repetitive phone work, typing, and computer operations
  • ability to lift at least 50lbs

Job Qualifications

  • 2+ years experience in customer service
  • 2+ years experience leading a team
  • ability to work varied hours, weekends, and opening/closing shifts regularly or as needed
  • exceptional verbal and social communication skills with a teamwork-based mindset
  • excellent ability to provide a positive attitude and remain calm under pressure
  • ability to multi-task and handle shifting priorities
  • service-based attitude
  • ability to receive and deliver feedback
  • having extreme attention to detail
  • high school graduate or GED
  • bachelor’s degree or currently continuing education preferred
  • sports or fitness background preferred

Job Duties

  • Assist in leading a team of 20-30 employees to go above and beyond in customer service, cleanliness, and culture
  • Collaborate with General Manager to tackle escalated employee concerns in partnership with HR
  • Work together with the team regarding member billing inquiries, providing guidance in difficult interactions and escalating to GM when necessary
  • Establish and maintain productive and proactive cross-departmental communication and understanding of fitness operations, maintenance, and troubleshooting processes
  • Collaborate with General Manager to develop all staff members through one-on-one conversations, conducting performance reviews, and coaching documentation including termination
  • Run daily operations such as managing employee breaks, maintaining appropriate staff levels on shift, ensuring club quality assurance, and completing opening and closing responsibilities
  • Maintain proficient knowledge of and assist members with all amenities, membership inquiries, fitness programs, and equipment functions
  • Assist in recruiting and onboarding new talent by conducting phone screens and in-person interviews
  • Secure inventory processes by prepping for weekly and monthly counts and ordering, restocking, and organizing new products

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

Your Profile Is Visible To Hiring Managers Across OysterLink.

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

How Candidates Get Hired Faster

Apply to 2–3 similar roles

Complete profile & get best matches

Check new opportunities daily

Woman chef
Man chef