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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $16.19
Work Schedule
Weekend Shifts
Benefits
401k
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Personal device stipend
Free gym membership
Employee Discounts
Professional training
team building events
Job Description
Chuze Fitness is a dynamic and rapidly growing fitness company that is reshaping the fitness industry by focusing on hospitality, community, and compassion. Established with a commitment to creating a positive and welcoming environment, Chuze Fitness goes beyond typical gym experiences by prioritizing people and fostering a culture of kindness and inclusivity. Known for its vibrant work environment, the company encourages team members to be authentic and bring their unique personalities into their roles, contributing to a culture where everyone feels valued and motivated to make a genuine impact. This approach not only benefits the employees but also enhances member... Show More
Job Requirements
- Able to read, write, and speak clearly in English
- touring the club including walking and climbing stairs
- bending, kneeling, and repetitive arm movement
- standing for long periods
- repetitive phone work, typing, and computer operations
- ability to lift at least 50lbs
Job Qualifications
- 2+ years experience in customer service
- 2+ years experience leading a team
- ability to work varied hours, weekends, and opening/closing shifts regularly or as needed
- exceptional verbal and social communication skills with a teamwork-based mindset
- excellent ability to provide a positive attitude and remain calm under pressure
- ability to multi-task and handle shifting priorities
- service-based attitude
- ability to receive and deliver feedback
- having extreme attention to detail
- high school graduate or GED
- bachelor’s degree or currently continuing education preferred
- sports or fitness background preferred
Job Duties
- Assist in leading a team of 20-30 employees to go above and beyond in customer service, cleanliness, and culture
- Collaborate with General Manager to tackle escalated employee concerns in partnership with HR
- Work together with the team regarding member billing inquiries, providing guidance in difficult interactions and escalating to GM when necessary
- Establish and maintain productive and proactive cross-departmental communication and understanding of fitness operations, maintenance, and troubleshooting processes
- Collaborate with General Manager to develop all staff members through one-on-one conversations, conducting performance reviews, and coaching documentation including termination
- Run daily operations such as managing employee breaks, maintaining appropriate staff levels on shift, ensuring club quality assurance, and completing opening and closing responsibilities
- Maintain proficient knowledge of and assist members with all amenities, membership inquiries, fitness programs, and equipment functions
- Assist in recruiting and onboarding new talent by conducting phone screens and in-person interviews
- Secure inventory processes by prepping for weekly and monthly counts and ordering, restocking, and organizing new products
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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