Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $43,000.00 - $67,000.00
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Work Schedule

Weekend Shifts
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Benefits

Paid training
Premium health insurance
Dental Insurance
Vision Insurance
Paid Maternity Leave
401k Match
Tuition Reimbursement
employee discount
Referral Bonus
Frequent Contests
Career advancement opportunities

Job Description

Victra is the largest Verizon authorized retailer in the United States, boasting a strong presence in the wireless retail market. As a company, Victra prides itself on delivering exceptional customer service and innovative wireless solutions to its customers nationwide. This retail company is committed to fostering a dynamic and inclusive work environment where employees are encouraged to grow professionally and contribute meaningfully to the company's success. Victra's culture is built on core values such as Performance, Collaboration, Integrity, Innovation, and Celebration, which collectively support a thriving and motivating workplace.

The role of Assistant General Manager at Victra is a critical leadership position within the retail stores. This role involves overseeing the daily operations of the store and leading a motivated sales team to achieve both financial goals and outstanding customer service. The Assistant General Manager is responsible for coaching and developing sales specialists, setting sales targets, and ensuring compliance with merchandising standards. Additionally, this position requires a hands-on approach by engaging directly with customers and supporting the team to provide an in-store experience that highlights the benefits of Verizon's wireless products and services. The Assistant General Manager frequently steps in to manage the store in the absence of the General Manager, making leadership, decision-making, and problem-solving skills essential.

This role offers a competitive national average annual salary range of $43,000 to $67,000, consisting of a base hourly rate of $18.90 plus uncapped commission, providing an attractive opportunity for sales-driven professionals. The position demands someone who thrives in a fast-paced, results-oriented environment and enjoys encouraging and motivating a team to exceed sales goals. Victra fosters an atmosphere that combines a competitive spirit with a fun work environment, making the Assistant General Manager role rewarding for those passionate about retail leadership.

Victra also emphasizes career development by offering paid training programs such as a 4-day New Hire University and a 3-day General Manager University, which include travel opportunities at the company's expense. Employees benefit from a comprehensive benefits package and multiple opportunities for advancement within the company. This role is ideal for individuals with prior experience in customer service or leadership roles, particularly in retail or commissions-based sales environments, who are eager to lead, inspire teams, and drive store performance while maintaining high standards of customer satisfaction and operational excellence.

Job Requirements

  • Background in customer service within the retail, restaurant, or wireless industry preferred
  • 1-2 years of experience in a Customer Service or leadership role
  • Management experience in a commissions-based sales environment
  • Proven track record of achieving challenging team and individual sales goals
  • Balanced multiple opposing priorities in a multifaceted environment
  • Set goals, evaluated performance, and developed a high performing team
  • Basic interview skills and enhanced staffing knowledge
  • High school diploma or GED
  • One or more years of customer service, preferably in a retail or sales environment
  • Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
  • At least 18 years of age
  • Legally authorized to work in the United States
  • Ability to lift ten pounds
  • Ability to stand for long periods of time

Job Qualifications

  • High school diploma or GED
  • 1-2 years of experience in a Customer Service or leadership role
  • Management experience in a commissions-based sales environment
  • Proven track record of achieving challenging team and individual sales goals
  • Ability to set goals, evaluate performance, and develop a high performing team
  • Basic interview skills and enhanced staffing knowledge
  • Customer service experience preferably in a retail or sales environment
  • Willingness to work evenings, weekends, holidays, and during peak vacation periods
  • At least 18 years of age
  • Legally authorized to work in the United States

Job Duties

  • Leading your team by resolving customer issues and assisting with customer transactions
  • Taking direction from store leader on day-to-day operations
  • Setting and sharing daily/weekly/monthly goals with sales teams
  • Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic
  • Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments
  • Running store operations - analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality
  • Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store
  • Leading store merchandising and planogram compliance in accordance with company expectations
  • Completing store opening and closing activities
  • Collective responsibility on attaining store targets daily/weekly/monthly

Job Criteria

Experience

Mid Level (3-7 years)


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