Job Overview
Employment Type
Full-time
Compensation
Salary
Range $40,000.00 - $50,000.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee recognition programs
Career advancement opportunities
flexible scheduling
Job Description
Urban Air Adventure Parks is a leader in the indoor adventure park industry, known for pioneering location-based entertainment that offers unique, family-friendly recreational experiences. Based in Dallas, Texas, Urban Air has established itself as the largest operator of indoor adventure parks globally, creating safe, fun, and memorable environments for kids and families to enjoy a wide range of activities. The company is committed to fostering a culture of inclusivity, innovation, and excitement, continuously enhancing its offerings to engage guests and promote active lifestyles. Urban Air's vision is centered on helping kids have fun and encourage them to aim higher by pushing their limits and experiencing new adventures. This commitment to a positive customer experience and operational excellence has made Urban Air a prominent brand in the entertainment sector.
The Assistant General Manager position at Urban Air Mokena plays a critical leadership role within this dynamic environment. This full-time position, offering an annual salary range of $40,000 to $50,000, is essential in driving business success by motivating teams, instilling accountability, and maintaining an exceptional culture that Urban Air refers to as "Activating Awesome." The Assistant General Manager is responsible for overseeing daily operations, implementing strategic initiatives, and upholding operating standards that directly impact customer satisfaction and financial performance.
This role involves cultivating a team-oriented atmosphere where exceptional customer service is prioritized. The Assistant General Manager directs and supports staff, ensuring all team members consistently perform at high standards through effective coaching, training, and accountability measures. Additionally, the role includes operational responsibilities such as developing weekly schedules to optimize staffing, managing inventory and expenses, supervising attractions, food and beverage service, and property inspections. Maintaining a safe, clean, and secure environment for guests and employees is a top priority.
The ideal candidate will have a strong background in hospitality, especially within theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants, coupled with at least three years of supervisory or management experience. The Assistant General Manager must be a culture champion and brand ambassador, demonstrating professionalism, energy, and enthusiasm that inspire their team. Proficiency in essential computer applications such as Microsoft Office and the ability to communicate clearly and effectively are crucial. This role demands adaptability, strong judgment, and a commitment to fostering diversity and inclusion in the workplace.
Urban Air values employees who are willing to work flexible schedules, including evenings, weekends, and holidays, reflecting the needs of a vibrant entertainment venue. The Assistant General Manager will also participate in employee recognition programs and help develop team members for future leadership opportunities. A background check and, preferably, CPR/First Aid certification are required.
At Urban Air Mokena, employees are part of a company dedicated to innovation and excellence in family entertainment. Joining this team means contributing to the growth of a celebrated leisure destination while advancing your career through hands-on leadership and operational experience. If you have a passion for guest service, team motivation, and operational success, this position offers a compelling opportunity to lead in a unique and exciting business environment.
The Assistant General Manager position at Urban Air Mokena plays a critical leadership role within this dynamic environment. This full-time position, offering an annual salary range of $40,000 to $50,000, is essential in driving business success by motivating teams, instilling accountability, and maintaining an exceptional culture that Urban Air refers to as "Activating Awesome." The Assistant General Manager is responsible for overseeing daily operations, implementing strategic initiatives, and upholding operating standards that directly impact customer satisfaction and financial performance.
This role involves cultivating a team-oriented atmosphere where exceptional customer service is prioritized. The Assistant General Manager directs and supports staff, ensuring all team members consistently perform at high standards through effective coaching, training, and accountability measures. Additionally, the role includes operational responsibilities such as developing weekly schedules to optimize staffing, managing inventory and expenses, supervising attractions, food and beverage service, and property inspections. Maintaining a safe, clean, and secure environment for guests and employees is a top priority.
The ideal candidate will have a strong background in hospitality, especially within theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants, coupled with at least three years of supervisory or management experience. The Assistant General Manager must be a culture champion and brand ambassador, demonstrating professionalism, energy, and enthusiasm that inspire their team. Proficiency in essential computer applications such as Microsoft Office and the ability to communicate clearly and effectively are crucial. This role demands adaptability, strong judgment, and a commitment to fostering diversity and inclusion in the workplace.
Urban Air values employees who are willing to work flexible schedules, including evenings, weekends, and holidays, reflecting the needs of a vibrant entertainment venue. The Assistant General Manager will also participate in employee recognition programs and help develop team members for future leadership opportunities. A background check and, preferably, CPR/First Aid certification are required.
At Urban Air Mokena, employees are part of a company dedicated to innovation and excellence in family entertainment. Joining this team means contributing to the growth of a celebrated leisure destination while advancing your career through hands-on leadership and operational experience. If you have a passion for guest service, team motivation, and operational success, this position offers a compelling opportunity to lead in a unique and exciting business environment.
Job Requirements
- work days, nights, and/or weekends as required
- work in noisy, fast-paced environment with distracting conditions
- move about facility and stand for long periods of time
- read and write handwritten notes
- lift and carry up to 30 pounds
- must have regular and predictable attendance
Job Qualifications
- experience in hospitality is a must (theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants)
- 3+ years' supervisory or management experience required
- ability to pass a thorough background check
- CPR/First Aid certification is preferred
- brand ambassador and culture champion
- demonstrated ability of developing team members in areas of responsibility
- must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- professional grooming and conduct must be constantly displayed to set an example for staff
- ability to enthusiastically interact with others
- adaptability, flexibility, general enthusiasm for the business
- strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- willing to learn and adapt to changes or challenges
- ability to establish working relationships with all employees, management, and vendors
- exercise good judgment in decision-making
- appreciation of diversity (thought, ethnic, gender, etc.)
- willing to work weekends, evenings and holidays
Job Duties
- cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- ensure execution of all employee recognition and incentive programs as directed
- assist with inventory and controlling expenses
- responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- maintain a safe, clean and secure environment for all guests and staff
- continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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