Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $22.50
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible scheduling
Job Description
Urban Air Adventure Parks is the leading indoor adventure park operator and a pioneering force in the location-based entertainment industry. Headquartered in Dallas, the company has revolutionized family entertainment by creating engaging, safe, and innovative indoor adventure parks. Urban Air offers a wide array of attractions including trampolines, obstacle courses, climbing walls, ropes courses, and more, designed to deliver active excitement for kids and families alike. The brand emphasizes creating memorable experiences while fostering a culture that promotes fun, safety, and community involvement. Urban Air Mansfield continues this tradition locally, offering guests an unmatched entertainment venue with a focus on quality service and guest satisfaction.
The Assistant General Manager position at Urban Air Mansfield is a dynamic leadership role central to the park’s daily operations and long-term success. This role entails motivating staff, establishing accountability, and driving business results by executing strategic initiatives that uphold the company’s Culture of Activating Awesome. As a key member of the management team, the Assistant General Manager provides comprehensive leadership and supervision across multiple operational facets including entertainment, food and beverage services, attractions maintenance, and property safety. This position demands a proactive leader who can foster a collaborative team environment while maintaining high standards of customer service.
Responsibilities include leading and supporting the team, managing staffing levels, coaching staff through training programs, and recognizing employee achievements to promote motivation and retention. The role involves utilizing operational metrics and hands-on involvement to ensure adherence to Urban Air’s standards, optimize financial outcomes such as expense control and inventory management, and maintain a clean, safe, and secure environment for all guests and staff. The Assistant General Manager is further responsible for nurturing staff development, identifying future leaders, and implementing incentive programs that drive employee engagement.
Ideal candidates must bring extensive experience in hospitality or related entertainment fields, with at least three years of supervisory or management experience. Essential qualities include professionalism, energy, strong communication skills, adaptability, and a positive attitude. This role requires flexibility to work weekends, evenings, and holidays to meet the operational needs of the park. Candidates should demonstrate the ability to work effectively in a fast-paced and occasionally noisy environment while managing physical demands such as standing for extended periods and lifting up to 30 pounds.
Urban Air Mansfield offers a unique opportunity to contribute to a thriving business recognized internationally for its innovation and commitment to customer satisfaction. Employees thrive in an energetic workplace, motivated by a culture that values fun, teamwork, and continuous improvement. The Assistant General Manager position is full-time, with competitive compensation reflective of the candidate’s experience and skill set. This career path provides possibilities for growth within Urban Air, emphasizing leadership development and internal promotions.
The Assistant General Manager position at Urban Air Mansfield is a dynamic leadership role central to the park’s daily operations and long-term success. This role entails motivating staff, establishing accountability, and driving business results by executing strategic initiatives that uphold the company’s Culture of Activating Awesome. As a key member of the management team, the Assistant General Manager provides comprehensive leadership and supervision across multiple operational facets including entertainment, food and beverage services, attractions maintenance, and property safety. This position demands a proactive leader who can foster a collaborative team environment while maintaining high standards of customer service.
Responsibilities include leading and supporting the team, managing staffing levels, coaching staff through training programs, and recognizing employee achievements to promote motivation and retention. The role involves utilizing operational metrics and hands-on involvement to ensure adherence to Urban Air’s standards, optimize financial outcomes such as expense control and inventory management, and maintain a clean, safe, and secure environment for all guests and staff. The Assistant General Manager is further responsible for nurturing staff development, identifying future leaders, and implementing incentive programs that drive employee engagement.
Ideal candidates must bring extensive experience in hospitality or related entertainment fields, with at least three years of supervisory or management experience. Essential qualities include professionalism, energy, strong communication skills, adaptability, and a positive attitude. This role requires flexibility to work weekends, evenings, and holidays to meet the operational needs of the park. Candidates should demonstrate the ability to work effectively in a fast-paced and occasionally noisy environment while managing physical demands such as standing for extended periods and lifting up to 30 pounds.
Urban Air Mansfield offers a unique opportunity to contribute to a thriving business recognized internationally for its innovation and commitment to customer satisfaction. Employees thrive in an energetic workplace, motivated by a culture that values fun, teamwork, and continuous improvement. The Assistant General Manager position is full-time, with competitive compensation reflective of the candidate’s experience and skill set. This career path provides possibilities for growth within Urban Air, emphasizing leadership development and internal promotions.
Job Requirements
- Education level not explicitly stated
- Experience in hospitality industry is required
- Minimum 3 years supervisory or management experience
- Ability to pass a thorough background check
- CPR/First Aid Certification preferred
- Must be professional and energetic
- Must have strong communication skills
- Ability to work in fast-paced environment
- Ability to lift and carry up to 30 pounds
- Must have regular and predictable attendance
- Willing to work weekends, evenings and holidays
- Must be adaptable and flexible
- Must exercise good judgment
- Must appreciate diversity
Job Qualifications
- Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
- 3+ years' supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid Certification is preferred
- Brand Ambassador and Culture Champion
- Demonstrated ability of developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercise good judgment in decision-making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Must be able and willing to work weekends, evenings and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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