Assistant General Manager

Tailwind Concessions is a rapidly expanding company specialized in providing exceptional dining and retail experiences, primarily catering to travelers. Known for its commitment to innovation, growth, and excellence, Tailwind aims to enhance the customer journey by offering high-quality food and beverage services across its numerous locations. The company prides itself on fostering a culture that values teamwork, quality, and customer satisfaction, making it an appealing employer especially for individuals who share a passion for hospitality and customer service. Tailwind also strongly supports Veterans and Military family members, encouraging them to apply and be part of its growing family.

The role of Assistant Manager at Tailwind is essential to maintaining the smooth daily operations of their establishments. This position requires a dynamic individual who is capable of working closely with the General Manager to oversee staff management, inventory control, and environmental safety. The Assistant Manager plays a pivotal role in ensuring that guests receive outstanding service and have a memorable experience during their visit. They also ensure that food quality and safety standards are rigorously upheld by monitoring preparation methods, verifying product temperatures, and judging the appearance and taste of items served. The role demands strong leadership skills as the Assistant Manager partners with the General Manager to lead a motivated team, train staff effectively, and handle customer complaints with professionalism and timely resolution.

In addition to operational oversight, the Assistant Manager is responsible for inventory management, including calculating stock levels, ordering supplies, and maintaining proper storage practices. Compliance with health and safety regulations is a top priority to guarantee a clean and safe environment for both guests and employees. The Assistant Manager also ensures that equipment is properly maintained under the restaurant’s safety and preventive maintenance program and oversees the responsible and legal serving of alcoholic beverages.

This position requires physical stamina, as it involves standing for prolonged periods and handling physical tasks such as lifting, bending, and reaching. Scheduling some weekend, morning, and evening shifts is also part of the job, necessitating flexibility in work hours. Tailwind values reliability and expects candidates to have dependable transportation to and from work. This employment opportunity also includes various benefits such as paid time off, 401k, paid training, employee discounts, and health, dental, and vision insurance for full-time employees.

Overall, the Assistant Manager position at Tailwind is a career-building opportunity for experienced professionals who seek to contribute to a dynamic and thriving company in the food and beverage industry. Applicants who thrive in fast-paced environments, demonstrate strong management capabilities, and are dedicated to delivering superior customer experiences are encouraged to apply. Tailwind Concessions also embraces diversity and inclusivity in its hiring practices and seeks to provide reasonable accommodations as needed during the application process.