Assistant General Manager

Tucson, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $45,000.00 - $50,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee assistance program

Flexible daily pay access

Career growth opportunities

Job Description

WoodSpring Suites Tucson MC, AZ is part of a renowned hotel chain specializing in extended stay accommodations, offering guests comfortable and affordable lodging options with essential amenities that cater to both business and leisure travelers. WoodSpring Suites is known for its commitment to guest satisfaction, clean and well-maintained properties, and a friendly, professional staff dedicated to creating a welcoming environment. The Tucson location upholds these values by providing quality service in a vibrant community setting that combines convenience with a warm and inviting atmosphere. The hotel operates with a focus on hospitality excellence, fostering a performance-based culture where employees are respected and encouraged to balance work and personal life. The company values equal opportunity, merit-based advancement, and maintaining small, efficient teams to deliver superior guest experiences.This role of Assistant General Manager is an exciting opportunity for an experienced and dynamic hospitality professional who is a passionate leader eager to contribute to the success of WoodSpring Suites Tucson. The Assistant General Manager acts as the right hand to the General Manager and takes charge of the hotel's daily operations in their absence. The position involves overseeing various departments, including front desk, housekeeping, sales, and marketing, ensuring that service and operational standards are not only met but exceeded. This role offers an excellent chance to lead and develop staff, manage financial aspects of the property such as labor costs and payment processing, and maintain high standards of guest satisfaction and property upkeep. The Assistant General Manager plays a crucial role in driving occupancy through proactive community networking and in-house sales initiatives. Additionally, the role demands a hands-on approach to teamwork and emergency management to assure a safe and efficient environment for both guests and employees.The salary range for this position is dependent on experience, typically between $45,000 and $50,000 annually, including access to flexible daily pay options. Full-time employees enjoy comprehensive benefits including medical, dental, and vision insurance, paid time off, and access to an employee assistance program designed to support their personal and professional wellbeing. WoodSpring Suites Tucson encourages career growth and opportunities for advancement within the company for motivated and dedicated individuals. The company embodies a supportive culture that prioritizes respect, personal development, and operational excellence, making it an ideal place for career-minded hospitality professionals who want to thrive in a fast-paced and rewarding environment.

Job Requirements

High school diploma or equivalent
Minimum of one year experience in hotel leadership
Proficient in property management systems and computer skills
Strong communication and interpersonal skills
Ability to manage multiple tasks simultaneously
Willingness to assist with hands-on tasks including housekeeping and laundry duties
Ability to work flexible hours including weekends and holidays
Physical ability to perform tasks involving kneeling, squatting, standing, sitting, bending, and twisting for extended periods
Ability to lift, push, and pull up to 20lbs regularly and occasionally up to 50lbs

Job Qualifications

Minimum of one year experience in hotel leadership including front desk and back-of-house operations
Proficient computer skills
Strong team building skills
Excellent organizational skills
Time management skills
Problem-solving abilities
Effective oral and written communication skills
Proactive problem solver

Job Duties

Train and provide guidance to staff
Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
Provide hands-on support and guidance to ensure the team achieves outstanding results
Post checks in PMS
Complete weekly labor tracker
Manage payment due reports
Postpaid outs and receipts
Ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing guest concerns
Monitor and follow up on guest feedback and concerns
Suggest and sell amenities
Ensure guest and property security
Assign rooms to be cleaned by housekeeping and aid General Manager in inspecting rooms
Manage inventory
Check property email
Build relationships with vendors and guests
Foster teamwork
Network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
Lead in-house guest sales and marketing initiatives to increase occupancy
Assist with housekeeping in rooms as needed
Perform daily laundry duties and public space cleaning
Be flexible to cover employee shifts as needed to ensure operational continuity
Know and follow property emergency procedures and ensure security needs are met
Perform other duties as assigned