Assistant General Manager

Richmond, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $43,888.00 - $47,500.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee assistance program

Daily Pay access

career advancement

Job Description

WoodSpring Suites in Henrico, VA is a part of the Hotel Management & Consulting, Inc. group, a company dedicated to providing exceptional hospitality services through a team of skilled and compassionate professionals. WoodSpring Suites is known for offering extended stay hotel accommodations, catering to both business and leisure travelers seeking comfort and convenience during their visits. The company focuses on a guest-centric approach, ensuring high standards in cleanliness, customer service, and overall guest satisfaction. Operating in the hospitality industry, WoodSpring Suites plays a crucial role in offering affordable, quality lodging options in a welcoming environment. The location in Henrico, VA, benefits from a well-connected network of local businesses and attractions, contributing to a consistent demand for excellent hotel services. This creates a dynamic environment for hospitality professionals who are passionate about delivering memorable guest experiences. Hotel Management & Consulting, Inc. emphasizes a culture of performance balanced with respect for personal life, fostering a supportive and merit-based workplace where employees can thrive and advance their careers with the company. Employment at this location is offered on a full-time basis with a salary range dependent on experience, specifically from $43,888 to $47,500 yearly. Additional benefits include medical, dental, vision insurance, paid time off, an employee assistance program, and flexible daily pay access, which underlines their commitment to employee welfare and work-life balance.

The role of Assistant General Manager at WoodSpring Suites is a vital leadership position responsible for supporting the General Manager in all operational aspects of the hotel. This role is perfect for an energetic and seasoned hospitality professional who possesses strong leadership and team development skills. As the Assistant General Manager, you will step in to lead hotel operations in the General Manager’s absence and collaborate closely with them to ensure service quality exceeds expectations consistently. Your responsibilities encompass managing the day-to-day activities of the hotel including financial operations, guest relations, housekeeping oversight, sales and marketing initiatives, and emergency preparedness. You will be tasked with training and mentoring staff, monitoring employee performance, and fostering a team-oriented environment to maximize productivity and guest satisfaction. In addition, the role demands active engagement in community networking to promote the hotel and build meaningful partnerships. Emphasis is placed on operational excellence, problem-solving, and flexibility, including assisting with housekeeping duties or covering shifts as needed to maintain smooth operations. This is an excellent opportunity for a hospitality professional who is proactive, organized, and eager to contribute to a strong, service-driven hotel team. The company values clear communication, a positive attitude, and commitment to guest security and property standards. Being part of WoodSpring Suites offers career development prospects and the chance to grow within a supportive organizational culture dedicated to equal opportunity and merit-based advancement.

Job Requirements

Minimum of high school diploma or equivalent
At least 1 year of experience in hotel leadership
Proven ability to manage front desk and back-of-house operations
Proficient with property management systems (PMS) and other computer applications
Strong interpersonal and communication skills
Ability to work flexible hours including evenings, weekends, and holidays
Capability to perform physical tasks such as lifting up to 50lbs, standing, bending, and twisting for extended periods
Willingness to cover shifts as needed to maintain operational continuity

Job Qualifications

Minimum of 1 years experience in hotel leadership, including front desk and back-of-house operations
Proficient computer skills
Strong team building skills
Excellent organizational, time management, and problem-solving abilities
Effective oral and written communication skills
Proactive in solving problems

Job Duties

Train and provide guidance to staff
Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
Provide hands-on support and guidance to ensure the team achieves outstanding results
Post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts
Ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing any guest concerns
Monitor and follow up on guest feedback and concerns, suggest and sell amenities, and ensure guest and property security
Assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms
Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork
Network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
Lead in-house guest sales and marketing initiatives to increase occupancy
Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
Flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences
Know and follow property emergency procedures and ensure the security needs of the property and guests are met
Perform other duties as assigned