Job Overview
Employment Type
Full-time
Compensation
Salary
Range $69,056.00 - $101,426.00
Work Schedule
Flexible
Weekend Shifts
Benefits
employee discount
Job Description
Cinepolis USA is a premier luxury cinema exhibitor known for delivering an elevated movie-going experience through its differentiated theater concepts, including "Cinepolis Luxury Cinemas" and "Movie House & Eatery." Headquartered in Dallas, Texas, Cinepolis USA operates 26 luxury and premium theaters across several key states including California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, and is poised for further expansion. As part of the global leader in the cinema exhibition industry, Cinepolis International, the company is dedicated to innovation, film passion, and exceptional hospitality worldwide. This commitment shapes the work environment and mission of Cinepolis USA as it continues to redefine entertainment standards by prioritizing guest satisfaction and employee engagement.
This listing is for a full-time, exempt management role based in one of Cinepolis USA's theaters, reporting directly to the General Manager in the Operations department. The role demands a dedicated leader who can effectively support and advance the operational excellence of the theaters. With a base salary range between $69,056 and $101,426 annually, this position offers a competitive compensation package aligned with the level of expertise required and the significant responsibilities held.
The managerial position is pivotal within the theater team architecture, tasked with overseeing daily operations, staff management, and guest services to ensure superior experiences. As an assistant to the General Manager, the successful candidate will play a crucial role in hiring, training, and supervising both hourly and exempt staff, ensuring compliance with company standards and policies in collaboration with the Human Resources Business Partner. The role involves hands-on leadership in guiding multiple staff members through operational tasks, employee engagement, coaching, and development sessions aimed at maximizing retention and productivity.
A core focus of the position is to uphold and enforce Cinepolis' values across all levels of theater operation, including dynamic execution of proprietary sales philosophies, health and safety protocols, and customer service excellence. Responsibilities extend to administrative duties involving scheduling via HotSchedules, project collaboration, report preparation, and data analytics to track and enhance business performance indicators such as guest satisfaction scores and compliance audits. The role also encompasses managing the In-Seat Dining service to ensure impeccable guest experiences and partnering with technical staff to maintain film presentation standards.
The manager must be adaptable to fluctuating schedules that include evenings, weekends, holidays, and peak operation periods, working up to 50 hours per week. Physical demands require frequent standing, walking, bending, and occasional lifting, emphasizing the need for stamina and agility within an active cinema environment characterized by variable noise and activity levels.
Being part of Cinepolis USA means joining a company that values its employees deeply. Team members enjoy generous discounts on cinema tickets and concessions, milestone anniversary gifts, and an inclusive workplace culture. The company advances diversity and equality as central pillars of its hiring and management policies, providing equal employment opportunities without discrimination across numerous protected categories.
Overall, this position offers a remarkable opportunity for experienced hospitality and entertainment management professionals to contribute to a leading luxury cinema brand. It combines managerial responsibilities with strategic initiatives to foster a vibrant, guest-focused, and operationally sound theater environment. The role not only demands strong leadership, communication, and organizational skills but also offers the chance to impact the entertainment experience on a broad scale while advancing one’s career within an internationally recognized company.
This listing is for a full-time, exempt management role based in one of Cinepolis USA's theaters, reporting directly to the General Manager in the Operations department. The role demands a dedicated leader who can effectively support and advance the operational excellence of the theaters. With a base salary range between $69,056 and $101,426 annually, this position offers a competitive compensation package aligned with the level of expertise required and the significant responsibilities held.
The managerial position is pivotal within the theater team architecture, tasked with overseeing daily operations, staff management, and guest services to ensure superior experiences. As an assistant to the General Manager, the successful candidate will play a crucial role in hiring, training, and supervising both hourly and exempt staff, ensuring compliance with company standards and policies in collaboration with the Human Resources Business Partner. The role involves hands-on leadership in guiding multiple staff members through operational tasks, employee engagement, coaching, and development sessions aimed at maximizing retention and productivity.
A core focus of the position is to uphold and enforce Cinepolis' values across all levels of theater operation, including dynamic execution of proprietary sales philosophies, health and safety protocols, and customer service excellence. Responsibilities extend to administrative duties involving scheduling via HotSchedules, project collaboration, report preparation, and data analytics to track and enhance business performance indicators such as guest satisfaction scores and compliance audits. The role also encompasses managing the In-Seat Dining service to ensure impeccable guest experiences and partnering with technical staff to maintain film presentation standards.
The manager must be adaptable to fluctuating schedules that include evenings, weekends, holidays, and peak operation periods, working up to 50 hours per week. Physical demands require frequent standing, walking, bending, and occasional lifting, emphasizing the need for stamina and agility within an active cinema environment characterized by variable noise and activity levels.
Being part of Cinepolis USA means joining a company that values its employees deeply. Team members enjoy generous discounts on cinema tickets and concessions, milestone anniversary gifts, and an inclusive workplace culture. The company advances diversity and equality as central pillars of its hiring and management policies, providing equal employment opportunities without discrimination across numerous protected categories.
Overall, this position offers a remarkable opportunity for experienced hospitality and entertainment management professionals to contribute to a leading luxury cinema brand. It combines managerial responsibilities with strategic initiatives to foster a vibrant, guest-focused, and operationally sound theater environment. The role not only demands strong leadership, communication, and organizational skills but also offers the chance to impact the entertainment experience on a broad scale while advancing one’s career within an internationally recognized company.
Job Requirements
- Bachelor's degree preferred
- 3-5 years of related management experience
- experience in food and beverage focus
- full-service restaurant knowledge
- ServSafe, Food Handlers, and Alcohol certification
- availability to work holidays, nights, weekends
- ability to stand, walk, lift, bend frequently
- ability to lift 25-50 pounds occasionally with assistance
- flexible schedule up to 50 hours per week
- ability to work in noisy and active environment
Job Qualifications
- Bachelor's degree in hospitality, management or related field preferred
- 3-5 years of management experience in high-volume entertainment or restaurant with strong emphasis on food and beverage
- full-service background with restaurant knowledge including inventory and operations
- ServSafe, Food Handlers, and Alcohol certification required
- proven leadership and motivational skills
- strong written and verbal communication skills
- strong decision-making skills
- effective communication and negotiation skills with guests, peers, and partners
- high guest satisfaction expectations and focus
- resourceful problem-solving skills
- self-motivated and results-driven
- strong organizational and time management skills
- ability to multitask and delegate
- holds self and others accountable to performance standards
Job Duties
- Assist the General Manager in hiring hourly and exempt staff
- provide on-the-job training, feedback, and coaching sessions
- ensure employee adherence to company policies and procedures in partnership with HRBP
- supervise the day-to-day activities of multiple hourly staff members
- maximize retention by conducting coaching and development sessions through engagement and feedback
- enforce Cinepolis values to other employees
- attend and participate in Regional and Head office meetings and training
- assign work tasks and activities, prepare weekly schedules through HotSchedules, and ensure all shifts are covered
- assist the General Manager with implementation and follow-through on company initiatives
- partner with the General Manager with various projects, reports, scheduling, and analytics to achieve company goals and monitor processes
- conduct daily pre-shift Take One meetings and deliver team sales goals and current promotions
- manage and supervise the In-Seat Dining process and guest experience
- partner with the Regional Projectionist on film ingestion, maintenance, and resolving system issues
- ensure a safe clean environment by following company cleaning policies
- practice proactive guest management and resolve guest service complaints
- assist with implementing SMART plans based on guest feedback
- ensure sales and revenue maximizations by managing selling techniques and sales audits
- assist with employee scheduling to balance labor budgets and business needs
- follow company financial and cash management processes
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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