Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Bonuses
Professional Development
Job Description
Urban Air Adventure Parks is a premier indoor adventure park and a global leader in the location-based entertainment industry. Headquartered in Dallas, Urban Air pioneered the indoor adventure park concept and has since grown to become the largest operator in this exciting and dynamic sector. The company is driven by a passionate purpose: to help kids have fun and aim higher by pushing themselves to achieve things they never thought possible. Urban Air is renowned for its innovative attractions, commitment to exceptional customer experiences, and fostering a vibrant culture encapsulated in their motto, 'Activating Awesome.' This fast-paced and engaging environment attracts families and thrill-seekers looking for memorable recreational experiences that blend fun, fitness, and adventure.
The role of Assistant General Manager at Urban Air Houston Heights is a pivotal leadership position that plays an essential part in maintaining the company's high standards and culture of excellence. This position embodies strategic oversight, team leadership, and operational management to ensure business success while creating an atmosphere of fun and safety. The Assistant General Manager drives accountability and inspires the team to perform at their best while embodying the culture of 'Activating Awesome.' This role requires a hands-on leader adept in motivating staff, managing diverse operations including food and beverage services, attractions, property maintenance, and entertainment, and delivering outstanding customer service.
The Assistant General Manager collaborates in staff hiring, retention, coaching, scheduling, and disciplinary processes while ensuring thorough execution of training programs. Leading by example, this person cultivates a positive environment where team members feel valued and motivated to grow within the company. Additionally, they are responsible for maintaining safe, clean, and secure facilities, controlling inventory and expenses, and continuously improving operational execution through attention to detail and adherence to brand standards. This role demands excellent communication skills, adaptability, strong decision-making abilities, and a passion for fostering a diverse and inclusive workplace.
Working at Urban Air means being part of an exciting, family-oriented business that values professionalism, energy, and enthusiasm. The Assistant General Manager must be willing to work flexible hours, including evenings, weekends, and holidays, demonstrating a commitment to supporting the business during peak operating times. This role offers an excellent opportunity for individuals who have experience in hospitality sectors such as theme parks, family entertainment centers, restaurants, hotels, or resorts and who are eager to contribute to a dynamic team dedicated to exceptional service and memorable guest experiences. Urban Air Houston Heights is an equal opportunity employer committed to diversity and inclusion, inviting motivated professionals to join their adventurous and supportive work environment.
The role of Assistant General Manager at Urban Air Houston Heights is a pivotal leadership position that plays an essential part in maintaining the company's high standards and culture of excellence. This position embodies strategic oversight, team leadership, and operational management to ensure business success while creating an atmosphere of fun and safety. The Assistant General Manager drives accountability and inspires the team to perform at their best while embodying the culture of 'Activating Awesome.' This role requires a hands-on leader adept in motivating staff, managing diverse operations including food and beverage services, attractions, property maintenance, and entertainment, and delivering outstanding customer service.
The Assistant General Manager collaborates in staff hiring, retention, coaching, scheduling, and disciplinary processes while ensuring thorough execution of training programs. Leading by example, this person cultivates a positive environment where team members feel valued and motivated to grow within the company. Additionally, they are responsible for maintaining safe, clean, and secure facilities, controlling inventory and expenses, and continuously improving operational execution through attention to detail and adherence to brand standards. This role demands excellent communication skills, adaptability, strong decision-making abilities, and a passion for fostering a diverse and inclusive workplace.
Working at Urban Air means being part of an exciting, family-oriented business that values professionalism, energy, and enthusiasm. The Assistant General Manager must be willing to work flexible hours, including evenings, weekends, and holidays, demonstrating a commitment to supporting the business during peak operating times. This role offers an excellent opportunity for individuals who have experience in hospitality sectors such as theme parks, family entertainment centers, restaurants, hotels, or resorts and who are eager to contribute to a dynamic team dedicated to exceptional service and memorable guest experiences. Urban Air Houston Heights is an equal opportunity employer committed to diversity and inclusion, inviting motivated professionals to join their adventurous and supportive work environment.
Job Requirements
- Experience in hospitality industry
- Minimum of 3 years supervisory or management experience
- Pass a thorough background check
- Willingness to obtain CPR/First Aid Certification preferred
- Strong communication skills
- Professional grooming and conduct
- Ability to work weekends, evenings, and holidays
- Ability to lift and carry up to 30 pounds
- Regular and predictable attendance
- Ability to work in a fast-paced, noisy environment
- Ability to stand for long periods
- Ability to read and write handwritten notes
- Ability to establish good working relationships
- Exercise good judgment in decision-making
- Adaptability and flexibility
- Positive attitude
- Ability to motivate and lead a team
Job Qualifications
- Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
- 3+ years’ supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid Certification is preferred
- Brand ambassador and culture champion
- Demonstrated ability of developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercise good judgment in decision-making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Must be able and willing to work weekends, evenings and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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