Assistant General Manager

Berkeley, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $19.25 - $29.50

Work Schedule

Rotating Shifts

Day Shifts

Benefits

Paid Time Off

Paid holidays

associate room discounts

Health Insurance

Incentive programs

Training and Development

employee recognition

Job Description

Sandpiper Hospitality (SH) is a prominent player in the extended stay hospitality market, recognized as one of the fastest-growing companies in this sector. The organization has built a strong reputation for delivering consistent guest satisfaction, operational excellence, and strategic growth across its properties. With a focus on core values such as community, teamwork, and a commitment to exceptional service, Sandpiper Hospitality fosters a culture that prioritizes both associate and guest experiences. The company operates numerous extended stay hotels and continually invests in its people, technology, and property improvements to maintain its competitive edge and market leadership. Sandpiper Hospitality’s commitment to growth is underscored by a unique culture encapsulated in their value, "We Grow By Giving," which reflects their dedication to rewarding hard work and fostering employee development.

The role of Assistant General Manager at Sandpiper Hospitality is a pivotal leadership position that requires a dynamic, hands-on approach to managing hotel operations. As the essential second-in-command, the Assistant General Manager collaborates closely with the General Manager to oversee the day-to-day management of the property, with the ultimate goal of ensuring operational excellence, profitability, and continuous improvement in all critical areas. This role involves a diverse set of responsibilities including operational oversight, team leadership, financial management support, guest experience enhancement, and asset protection. The Assistant General Manager is expected to step into the General Manager’s shoes whenever necessary, demonstrating full leadership capabilities and a proactive commitment to the company’s "Play To Win." philosophy. This position offers a unique opportunity to grow within a rapidly expanding hospitality company, paving the way toward a future General Manager role. It demands strong leadership, strategic thinking, exceptional communication skills, and the ability to motivate and develop a team effectively. This employment opportunity represents both a challenge and a chance for ambitious hospitality professionals eager to make a meaningful impact in a thriving environment dedicated to excellence and growth.

Job Requirements

High school diploma or equivalent
Previous experience in a supervisory or management role within the hospitality industry
Ability to work various shifts including nights, weekends, and holidays
Strong communication skills
Proficiency with front desk operations and hotel management software
Ability to handle stressful situations calmly and effectively
Willingness to assume full responsibility when acting as General Manager
Ability to travel occasionally
Physical ability to perform duties

Job Qualifications

Proven track record of driving operational efficiency and profitability
Exceptional leadership, communication, analytical, and problem-solving skills
Experience managing operations within major hotel brands such as Choice, IHG, Marriott
Experience with budgeting, financial management, or project management
Ability to motivate and develop a team
Strong organizational skills
Customer service orientation
Ability to handle multiple priorities effectively

Job Duties

Assume responsibility for working various shifts at the front desk and sharing "Manager on Duty" responsibilities with the GM
Ensure all front desk operations, policies, and Sandpiper and brand standards are upheld
Customarily and regularly direct the work of at least two or more employees
Provide suggestions and recommendations regarding hiring, firing, promotion, and change of status
Review and approve payroll
Execute training, coaching, counseling, and annual performance appraisals for all direct reports
Assist the GM in monitoring cash management, budgetary control measures including labor, room expense, and inventory
Conduct sales activities and make sales calls to increase occupancy and revenue
Meet with guests regularly, monitor social media, and resolve guest issues in a timely manner
Ensure clean rooms, guest, and Associate satisfaction are top priorities
Uphold the “Say Yes to a Simple Request” program
Responsible for the protection of Company assets and company and guest information
Provide necessary back-up duties as needed to ensure optimum operation of the hotel