Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $22.50
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
Urban Air Adventure Parks is a leading entertainment company headquartered in Dallas, Texas. Known as the preeminent indoor adventure park and the market leader in location-based entertainment, Urban Air has revolutionized the concept of indoor adventure parks by creating safe, fun, and unique environments for families across numerous locations worldwide. The company prides itself on fostering an energetic and vibrant atmosphere that encourages kids and families to have fun, aim higher, and achieve goals they might have once thought were beyond their reach. Urban Air combines a high-energy, safe environment with innovative attractions and entertainment options, setting the standard for excellence in family entertainment centers.
Urban Air Oxford, part of this dynamic company, is currently seeking an Assistant General Manager to join their leadership team. This full-time position plays a crucial role in ensuring that the park operates efficiently and profitably while maintaining their Culture of Activating Awesome®. The Assistant General Manager is accountable for providing strong leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results. This position requires a motivated professional who can cultivate a team environment that delivers exceptional customer service and fosters staff development. Working closely with the General Manager, the Assistant General Manager will assist with staff hiring, training, scheduling, and enforcement of operational standards. They will also be responsible for the overall quality of all aspects of the operation including food and beverage services, attractions, entertainment, property inspections, and safety protocols.
The role requires someone who can motivate and influence their staff, leveraging individual strengths and holding team members accountable for performance standards. This position is ideal for a professional with at least three years of supervisory or management experience within hospitality settings such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants. A strong commitment to delivering excellent customer service, ability to adapt to operational demands, and proficiency in computer skills such as Microsoft Office are essential. The Assistant General Manager must be a brand ambassador and culture champion who demonstrates professionalism, enthusiasm, and a positive attitude at all times. The position demands flexibility to work evenings, weekends, and holidays as the park is operational during these peak times.
Overall, this role offers a rewarding opportunity to contribute to a fun and engaging entertainment environment where team members and guests alike are inspired to achieve more. Urban Air Adventure Parks is an equal opportunity employer that values diversity and inclusion in its workforce, welcoming candidates who are ready to step into a leadership role within an ever-growing industry. If you have a passion for inspiring others, driving operational excellence, and delivering standout guest experiences, consider applying for this exciting leadership position today.
Urban Air Oxford, part of this dynamic company, is currently seeking an Assistant General Manager to join their leadership team. This full-time position plays a crucial role in ensuring that the park operates efficiently and profitably while maintaining their Culture of Activating Awesome®. The Assistant General Manager is accountable for providing strong leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results. This position requires a motivated professional who can cultivate a team environment that delivers exceptional customer service and fosters staff development. Working closely with the General Manager, the Assistant General Manager will assist with staff hiring, training, scheduling, and enforcement of operational standards. They will also be responsible for the overall quality of all aspects of the operation including food and beverage services, attractions, entertainment, property inspections, and safety protocols.
The role requires someone who can motivate and influence their staff, leveraging individual strengths and holding team members accountable for performance standards. This position is ideal for a professional with at least three years of supervisory or management experience within hospitality settings such as theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants. A strong commitment to delivering excellent customer service, ability to adapt to operational demands, and proficiency in computer skills such as Microsoft Office are essential. The Assistant General Manager must be a brand ambassador and culture champion who demonstrates professionalism, enthusiasm, and a positive attitude at all times. The position demands flexibility to work evenings, weekends, and holidays as the park is operational during these peak times.
Overall, this role offers a rewarding opportunity to contribute to a fun and engaging entertainment environment where team members and guests alike are inspired to achieve more. Urban Air Adventure Parks is an equal opportunity employer that values diversity and inclusion in its workforce, welcoming candidates who are ready to step into a leadership role within an ever-growing industry. If you have a passion for inspiring others, driving operational excellence, and delivering standout guest experiences, consider applying for this exciting leadership position today.
Job Requirements
- work days, nights, and/or weekends as required
- work in noisy, fast-paced environment with distracting conditions
- move about facility and stand for long periods of time
- read and write handwritten notes
- lift and carry up to 30 pounds
- must have regular and predictable attendance
Job Qualifications
- experience in hospitality is a must (theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants)
- 3+ years' supervisory or management experience required
- ability to pass a thorough background check
- CPR/First Aid certification is preferred
- brand ambassador and culture champion
- demonstrated ability of developing team members in areas of responsibility
- must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- professional grooming and conduct must be constantly displayed to set an example for staff
- ability to enthusiastically interact with others
- adaptability, flexibility, general enthusiasm for the business
- strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- willing to learn and adapt to changes or challenges
- ability to establish working relationships with all employees, management, and vendors
- exercise good judgment in decision-making
- appreciation of diversity (thought, ethnic, gender, etc.)
- must be able and willing to work weekends, evenings and holidays
Job Duties
- cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- ensure execution of all employee recognition and incentive programs as directed
- assist with inventory and controlling expenses
- responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- maintain a safe, clean and secure environment for all guests and staff
- continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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