Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,000.00 - $50,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Corpus Christi Towneplace Suites is part of MCR, a leading hotel owner-operator recognized as the third-largest in the United States. Founded in 2006, MCR manages a $5.0 billion portfolio of 148 premium-branded hotels spanning 37 states and 106 cities, with more than 22,000 guestrooms. The company operates a diverse range of properties under nine Marriott brands, eight Hilton brands, and several independent hotels. MCR is known for its commitment to excellence, which has earned it numerous accolades including Fast Company's 10 Most Innovative Travel Companies of 2020, the Marriott Partnership Circle Award, and the Hilton Legacy Award for Top Performer. Its projects, such as The TWA Hotel at New York's JFK Airport, have gained prestigious development and architectural awards, underscoring its leadership in the hospitality industry.
The Corpus Christi Towneplace Suites exemplifies MCR's high standards for cleanliness, friendliness, and guest satisfaction. The Assistant General Manager role at this hotel is vital in upholding the brand's reputation by ensuring operational excellence and an outstanding guest experience. This position demands strong leadership in daily supervision, guest relations, team training, and quality assurance, all geared towards maintaining spotless cleanliness and promoting a welcoming atmosphere for guests.
This role involves overseeing hotel operations including daily walkthroughs of guest rooms and public spaces, managing team member schedules, supporting onboarding and training, verifying inventory and equipment functionality, and ensuring compliance with fire and safety inspections. The Assistant General Manager also directly contributes to fostering a positive culture among team members to deliver exceptional hospitality with a smile. The role requires proficiency in technology and communication to prepare and manage shift reports, audits, purchase orders, and invoices accurately and efficiently.
Success in this position is measured by guest satisfaction scores, cleanliness audits, adherence to checklists, and demonstrated teamwork. The ideal candidate will bring a can-do attitude, strong decision-making capabilities, and the ability to perform effectively under pressure while resolving conflicts and promoting collaboration. This is an exciting opportunity for professionals seeking to advance their career within a top-tier hotel management company offering competitive pay and a comprehensive benefits package.
The Corpus Christi Towneplace Suites exemplifies MCR's high standards for cleanliness, friendliness, and guest satisfaction. The Assistant General Manager role at this hotel is vital in upholding the brand's reputation by ensuring operational excellence and an outstanding guest experience. This position demands strong leadership in daily supervision, guest relations, team training, and quality assurance, all geared towards maintaining spotless cleanliness and promoting a welcoming atmosphere for guests.
This role involves overseeing hotel operations including daily walkthroughs of guest rooms and public spaces, managing team member schedules, supporting onboarding and training, verifying inventory and equipment functionality, and ensuring compliance with fire and safety inspections. The Assistant General Manager also directly contributes to fostering a positive culture among team members to deliver exceptional hospitality with a smile. The role requires proficiency in technology and communication to prepare and manage shift reports, audits, purchase orders, and invoices accurately and efficiently.
Success in this position is measured by guest satisfaction scores, cleanliness audits, adherence to checklists, and demonstrated teamwork. The ideal candidate will bring a can-do attitude, strong decision-making capabilities, and the ability to perform effectively under pressure while resolving conflicts and promoting collaboration. This is an exciting opportunity for professionals seeking to advance their career within a top-tier hotel management company offering competitive pay and a comprehensive benefits package.
Job Requirements
- Must be at least 18 years of age
- Previous supervisory experience preferred
- Bachelor's or Associate's Degree preferred
- Must be willing to work varied shifts including evenings, nights, weekends, and holidays
- Must be able to stand or stay stationary for extended periods
- Ability to lift and carry up to 25 pounds
- Proficient in computer operation and office machinery
- Effective English reading, writing, and communication skills
- Valid Driver's License required
- Ability to perform physical tasks like bending, stooping, and crouching
- Must pass fire and life safety certification requirements
- Ability to read and interpret safety and operational instructions
- Must maintain a clean, professional uniform appearance
- Must be able to follow security and confidentiality protocols
- Must have good listening and conflict resolution abilities
- Ability to work under pressure while maintaining composure
- Willingness to adapt to changing hotel needs and schedules
Job Qualifications
- Must have a positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Capable of quick and accurate evaluation and decision-making
- Effective in handling stressful and high-pressure situations
- Strong listening and conflict resolution skills
- Ability to work with and understand financial data and basic arithmetic
- Detail-oriented and able to meet deadlines
- Proficient in Windows OS and company-approved software
- Clear communication skills in conveying information and ideas
- Leads team members to provide friendly guest service consistently
- Must meet legal age requirements to serve alcohol at select properties
- Possesses a valid Driver's License
- Basic knowledge of the hotel market
- Willing to work varied schedules including nights, weekends, and holidays
- Educational background preferred is Bachelor's or Associate's Degree
- Previous supervisory experience in hospitality preferred
- Familiarity with Rooms and Food & Beverage departments advantageous
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names to ensure they feel welcomed
- Work collaboratively to achieve high guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Conduct daily supervision including rooms and public spaces cleanliness checks
- Provide one-on-one training to new team members on service expectations
- Manage shift operations ensuring friendly guest service
- Oversee check-in and check-out supervision during peak times
- Foster a positive culture of happy team members and guests
- Verify all rooms meet cleanliness standards via inspections
- Assist with inventory counts as directed
- Aid in onboarding new team members to ensure process adherence
- Review team member time clock punches according to policy
- Complete daily summary and night audit processes
- Ensure purchase orders and invoices follow correct procedures
- Oversee adherence to brand quality assurance standards
- Certify fire and life safety inspections are current
- Escalate service or delivery issues appropriately
- Confirm preventative maintenance tasks are performed
- Monitor team adherence to work schedules and adjust shifts
- Cover open department head positions as needed
- Prepare and complete shift handover reports
- Maintain a clean, approved uniform and professional appearance
- Communicate clearly and professionally with team members
- Promote teamwork and collaboration across departments
- Complete operational checklists with 100% accuracy each shift
- Utilize relevant technology and phone etiquette for service
- Support hotel events and group activities
- Contribute to a safe and organized work environment
- Respond to calls with approved friendly greeting
- Participate in leadership walkthroughs and spot checks
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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