Assistant General Manager

Wawa, Inc. is a renowned convenience store and gas station chain that has been serving communities across the Eastern United States for decades. Known for its commitment to quality customer service and a welcoming store environment, Wawa has established itself as a leader in the retail food service industry. The company prides itself on providing a friendly, efficient, and consistent experience to every customer who walks through its doors. With a focus on community involvement, employee development, and innovative products, Wawa continues to grow its footprint while maintaining its core values of respect, integrity, and customer satisfaction.

The Assistant General Manager (AGM) role at Wawa is a pivotal leadership position that significantly contributes to the daily success and long-term growth of the store. As an AGM, you will act as a hands-on leader overseeing a variety of operational aspects to ensure top-tier customer service and operational excellence. Your primary responsibilities include managing business performance and profitability, spearheading the hiring, training, and development of Customer Service Associates, and fostering a team environment that motivates and values each employee. This role requires a dynamic leader who balances the drive for results with a genuine passion for coaching and mentoring others.

You will play a critical role in ensuring that every customer interaction upholds Wawa's high standards. This means not only solving problems and gathering customer feedback but also facilitating a smooth and enjoyable shopping experience. Training Customer Service Associates is a major component of your duties, focusing on quality and engaged instruction to help them confidently meet safety, quality, and operational standards. Moreover, your leadership will guide the team through hiring processes, onboarding, coaching, and daily recognition to keep morale and performance high.

Operational efficiency is key to your role as you coordinate schedules and oversee daily store activities. By monitoring store performance reports, managing shrinkage, and identifying improvement opportunities, you will help optimize the store’s profitability. Collaborating with peers to analyze trends and develop strategic action plans will ensure that your store remains competitive and meets company goals.

This position offers an hourly wage range of $24.50 to $30.60, commensurate with experience, position, and location. Associates in this role are also eligible for monthly bonus incentives, underscoring the company’s commitment to rewarding performance and dedication. At Wawa, you will find an inclusive work environment that values diversity, fair treatment, and mutual respect, making it an excellent place for career growth and personal development. The company complies with all applicable laws related to workplace accommodations and equal employment opportunities, reinforcing its dedication to creating a supportive and equitable workplace for all employees.