Assistant General Manager

MV Transportation is a leading provider of transportation services, specializing in paratransit, public transit, and shuttle operations across the United States. Known for their commitment to innovation, safety, and customer satisfaction, MV Transportation partners with local and regional agencies to deliver high-quality and reliable transit solutions. With a strong emphasis on community service and operational excellence, MV Transportation has established itself as a trusted name in the transportation industry. The company focuses on fostering an inclusive workplace that values diversity and equal opportunity, striving to create a supportive environment for all employees.

The role of Operations Manager at MV Transportation is a pivotal leadership position responsible for overseeing the daily operations of a designated transportation contract. This full-time position demands a strategic, hands-on approach to managing all facets of the assigned operating location, ensuring that annual business plans are met and that service delivery remains efficient and compliant with contract and company policies. The Operations Manager acts as the primary point of contact for on-time performance, driver availability, and dispatch functions, working closely with both internal teams and external clients to maintain high standards of service.

In this role, the Operations Manager will play a critical part in staff development by identifying, selecting, training, and mentoring location personnel, ensuring that team members are equipped to meet operational demands and uphold safety standards. Communication is a key element, with expectations to maintain frequent and effective dialogue with staff and support teams, ensuring everyone is aligned with performance goals and company policies. The Operations Manager will also support safety and training programs, contributing to a strong safety culture that meets contractual, regulatory, and company requirements.

Additional responsibilities include managing customer relations by engaging directly and through outreach programs, conducting periodic audits to monitor compliance and performance, and regularly reviewing operational metrics on daily, weekly, and monthly bases. The individual in this position is expected to uphold labor relations activities and enforce company policies, fostering a positive work environment. Experience with scheduling, personnel management, and labor relations will be important to successfully navigate the fast-paced nature of the transportation industry.

MV Transportation values professionalism, strong leadership, and operational excellence, and the Operations Manager role is central to driving these values forward in the field. The ideal candidate will possess at least three years of management experience in a comparable paratransit environment, be capable of working independently, and demonstrate strong verbal and written communication skills. Familiarity with contractual obligations and company policies is crucial, as is experience managing fast-paced environments. Experience with transportation management software such as Trapeze is preferred.

This position embodies MV Transportation’s commitment to equal employment opportunity and nondiscrimination. The company encourages candidates from diverse backgrounds to apply, upholding a workplace free of bias based on race, color, religion, sex, disability, veteran status, or any other protected category by law. Employment suitability will be assessed through pre-employment drug testing and background checks where permissible. Join MV Transportation to be part of a dynamic team dedicated to delivering excellent transportation services and making a positive impact in communities nationwide.