Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,888.00 - $47,500.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities
Daily Pay access
Job Description
WoodSpring Suites in Charlotte, NC, is a distinguished extended stay hotel brand known for providing affordable and comfortable accommodations designed to meet the needs of both short and long-term guests. WoodSpring Suites combines quality and value, offering guests a home-like experience with spacious rooms, fully equipped kitchens, and convenient amenities designed to enhance comfort and convenience during their stay. The hotel emphasizes outstanding customer service, ensuring that every guest enjoys a pleasant and seamless experience from check-in to check-out. WoodSpring Suites operates within the hospitality industry, focusing on delivering high standards in lodging while fostering a warm and welcoming atmosphere... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 1 year experience in hotel leadership including front desk and back-of-house operations
- proficient computer skills
- ability to perform physical tasks such as kneeling, squatting, standing, sitting, bending and twisting for long periods
- ability to lift, push, and pull up to 20 pounds regularly and occasionally up to 50 pounds
- strong communication skills
- problem-solving abilities
- availability to work flexible hours including weekends and holidays
Job Qualifications
- Minimum of 1 year experience in hotel leadership including front desk and back-of-house operations
- proficient computer skills
- strong team building skills
- excellent organizational, time management, and problem-solving abilities
- effective oral and written communication skills
- proactive in solving problems
Job Duties
- Train and provide guidance to staff
- discuss staff performance discrepancies and training needs with General Manager
- attend and lead staff huddles
- provide hands-on support and guidance to ensure outstanding team results
- post checks in PMS
- complete weekly labor tracker
- manage payment due reports
- post paid outs and receipts
- ensure the hotel is always guest ready maintaining high standards of cleanliness
- swiftly address guest concerns
- monitor and follow up on guest feedback
- suggest and sell amenities
- ensure guest and property security
- assign rooms to housekeeping and assist General Manager in inspecting rooms
- manage inventory
- check property email
- build relationships with vendors and guests
- foster teamwork
- network within the local community to promote the property
- build strong relationships with competitive properties, local organizations, and key clients
- lead in-house guest sales and marketing initiatives to increase occupancy
- assist with housekeeping duties as needed
- complete daily laundry and public space maintenance
- cover employee shifts as needed
- know and follow property emergency procedures
- ensure security needs of property and guests
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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