Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $70,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Job Description
Courtyard by Marriott Baltimore Downtown/McHenry Row is a contemporary hotel located in the vibrant heart of Baltimore, Maryland. Owned and operated by the Shaner Hotel Group, an independent franchisee, this hotel offers modern accommodations and amenities tailored to both business and leisure travelers. As part of the globally recognized Marriott brand, the property adheres to high standards of service, quality, and guest satisfaction. Located at 1803 Porter St, the Courtyard provides guests with convenient access to Baltimore attractions, dining, and business centers, making it a preferred choice for visitors to the city.
This full-time Assistant General Manager position is... Show More
This full-time Assistant General Manager position is... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of one year of management experience in the hospitality industry
- Ability to communicate effectively with guests management and staff
- Willingness to work flexible hours including weekends and holidays
- Knowledge of budget preparation and cost control
- Familiarity with hotel department operations
- Ability to interpret safety rules and procedural documents
- Strong written and verbal communication skills
- Ability to lead and motivate a team
- Knowledge of property management systems
- Understanding of local attractions and amenities
Job Qualifications
- Minimum of one year of management experience in the hospitality industry
- Ability to satisfactorily communicate with guests management and co-workers
- High school graduate or equivalent college degree in hospitality management or business preferred
- Bilingual English/Spanish a plus
- Knowledge of budget preparation and cost controls
- Working knowledge of all hotel departments
- Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees
- Ability to apply good judgment to carry out instructions
- Knowledgeable of the property management system
- Knowledge of local activities and attractions appropriate for clientele
Job Duties
- Be available to work a flexible schedule including weekends holidays and varied shifts
- Focus on achievement of hotel financial goals and budget targets
- Ensure payroll and purchasing controls are in place to maintain and exceed profit goals
- Assist in developing long and short-range financial objectives consistent with property objectives
- Ensure all Shaner and franchise operating standards are followed
- Be accessible to guests and employees
- Maintain complete knowledge of hotel features room types rates room availability and expected arrivals and departures
- Handle guest complaints ensuring guest satisfaction
- Assist staff with their job functions to ensure optimum service to guests
- Lead all aspects of employee performance to ensure productivity and a quality work environment
- Establish maintain and train standards and procedures for cleaning and safe working conditions in all departments
- Work to ensure high scores for customer service cleanliness and related items on all Shaner and Franchise inspections
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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