Assistant General Manager

Baltimore, MD, USA|Travel

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Exact $24.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401K with company match

company provided life insurance

Tuition Assistance

Paid Time Off

paid holiday time

Travel Discounts

Job Description

OTO Development is a prominent hotel development and management company recognized for its excellence in the hospitality industry. With partnerships with leading hotel brands, OTO Development owns and operates a diverse portfolio of upscale select service, extended stay, and lifestyle hotels across prominent markets in the United States. The company has received numerous accolades, including being named Developer of the Year multiple times by major brand partners. OTO Development is widely praised for its outstanding guest service, operational excellence, community involvement, and success in sales, marketing, and revenue management. The firm upholds a commitment to delivering exceptional hospitality experiences and... Show More

Job Requirements

Previous hotel management experience with a proven success in leadership of teams and guest service results
Prior experience with direct sales efforts producing at least 50% market mix of total revenues and overall strong financial knowledge
At least a high school diploma with a college degree preferred
Valid driver's license from the appropriate state
Exceptional time management and multitasking skills
Strong customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel
Ability to walk and stand for extended periods
Willingness to travel up to 10% outside the local area including overnight stays

Job Qualifications

Previous hotel management experience with a proven success in leadership of teams and guest service results
Prior experience with direct sales efforts producing at least 50% market mix of total revenues and overall strong financial knowledge
At least a high school diploma with a college degree preferred
Valid driver's license from the appropriate state
Exceptional time management and multitasking skills
Strong customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel

Job Duties

Participate in sales calls and site visits with members of the sales team to acquire new business or close on business
Review financial reports and statements and work to determine areas of concern and improve performance
Coach and support hotel team members to effectively manage wages and controllable expenses
Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
Ensure service, technical skills, and other training occurs throughout the property
Establish and maintain open, collaborative relationships with direct reports and entire team
Establish a presence with team members on property and actively solicits team member feedback and utilize an open door policy
Hire team members who demonstrate strong functional expertise, creativity, and leadership
Observe service behaviors of team members and provides feedback to individuals and/or supervisors
Review comment cards, guest survey results, and other data to identify areas of improvement with team members
Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles
Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
Ensure policies are administered fairly and consistently and that each team member's performance is evaluated and recognized where appropriate
Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: