Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $21.00
Work Schedule
Flexible
Benefits
Chill work attire
Rapidly growing concept
Chocolate-tasting expertise
Team and community membership
Room for internal growth
Job Description
MilkShake Factory is a beloved dessert destination renowned for its handspun milkshakes and premium chocolates, with a rich heritage dating back to 1914. This iconic brand has been dedicated to crafting moments of joy for over a century, blending tradition with a fun and vibrant atmosphere. As a rapidly growing franchise expanding coast to coast, MilkShake Factory commits to upholding a welcoming environment where employees can thrive as part of a passionate team and a close-knit neighborhood community. The company prides itself on providing a unique and playful work culture where team members enjoy casual, 'chill' attire and the opportunity... Show More
Job Requirements
- Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting
- Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials
- Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays
- Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment
- Exceptional leadership, communication, operational, problem-solving, organizational, and planning skills
- Ability to plan and prioritize workload
- Knowledge of Microsoft Office
- Ability to lift and/or handle packaged goods and materials up to and including 25lbs
Job Qualifications
- Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting
- Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials
- Excellent communication skills
- Mentorship capability
- Proven ability to foster positive employee culture and guest experience
- Ability to collaborate effectively and drive team performance
- Knowledge of inventory control and cash management systems
- Experience in handling marketing campaign contributions
- Familiarity with health and safety regulations
- Proficiency in using POS register systems
- Experience in scheduling and staffing retail operations
- Ability to generate performance reports
- Brand advocacy experience
Job Duties
- Take the lead, owning the front- and back-house store operations, merchandising, workflows, sanitation, organization, and the customer experience at MilkShake Factory
- Collaborate on crafting systems that drive store-wide operational excellence, covering cash management, food safety, inventory control, and employee performance
- Provide robust support for MilkShake Factory human resources, handling team member training, coaching, motivation, feedback, and retention strategies
- Partner with the Manager to expertly schedule and staff the retail store, ensuring smooth operations while aligning with the budget
- Team up with the Manager to exceed regulatory health and safety standards
- Harness consumer insights to contribute to compelling annual and seasonal marketing campaigns
- Maintain a tight ship on security measures, including cameras, alarms, locks, and protocols
- Generate concise reports on retail performance for Manager review
- Be the go-to brand advocate, sharing the company's story, history, vision, and products with both consumers and employees, including corporate accounts and special events
- Keep those POS register systems ticking perfectly at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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