Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
bonus opportunity
Career Development
Job Description
CircusTrix, LLC, operating under the brand name Sky Zone, is a premier entertainment company specializing in indoor trampoline parks. Known for its innovative and fun-filled recreational facilities, Sky Zone has become a leading destination for families and individuals seeking active entertainment options. With locations across multiple regions, Sky Zone offers guests an exciting environment that combines physical activity with social engagement, making it a popular spot for birthday parties, group events, and everyday recreational fun. The company is committed to safety, customer satisfaction, and delivering memorable experiences, making it a reputable employer in the leisure and entertainment sector. Sky Zone... Show More
Job Requirements
- 18 years of age or older
- completed high school diploma or equivalent education
- minimum of 1 year of supervisory or management experience
- minimum of 2 years experience in recreation, fitness, retail, restaurant, hospitality, or related high-volume customer service field
- demonstrated success in the execution of Sky Zone's Core Competencies
- basic proficiency in technology such as MS Office Suite, Teams, and point of sale systems
- available to work nights, weekends, and holidays
- reliable, coachable, self-motivated, and organized
- ability to remain stationary and move for long periods
- ability to lift or move a minimum of 20 pounds
- ability to communicate in a busy and often loud indoor environment
Job Qualifications
- 18 years of age or older
- completed high school diploma or equivalent education
- minimum of 1 year of supervisory or management experience
- minimum of 2 years of experience in recreation, fitness, retail, restaurant, hospitality, or related high-volume customer service field
- demonstrated success in the execution of Sky Zone's Core Competencies
- coachable with a drive and eagerness to grow in leadership competencies
- basic proficiency in technology such as MS Office Suite, Teams, and point of sale systems
- available to work nights, weekends, and holidays as needed
- reliable, coachable, self-motivated, and organized
Job Duties
- Lead by example, operating with an elevated level of ethics and integrity
- Assume the role of Leader on Duty and oversee Supervisors, Team Leads, and Team Members providing guidance, direction, and feedback
- Become an expert in park operations and systems, safety, guest experience, and people management
- Be a hands-on leader and role model willing to learn and execute every position in the park
- Support the GM in selecting talent through interviewing, hiring, and onboarding new Team Members
- Help train and develop Team Members in sales, party, in-park experiences, and safety/compliance
- Assist in managing Team Member performance through accountability, recognition, and rewards
- Coordinate with the GM to effectively schedule the team
- Create a positive park culture by motivating and recognizing team members
- Provide memorable moments for customers and manage Net Promoter Scores and Guest/Member feedback
- Deliver and help drive sales results and develop strong practices for leading a sales team
- Manage the membership experience and Member community
- Share creative ideas to increase park profit
- Partner with the GM to educate the team on key performance metrics
- Develop park P&L understanding
- Assist the GM with party sales and event information
- Support Party Hosts in creating positive party experiences
- Help with party preparation and planning
- Communicate with facilities, maintenance, corporate F&B, and other teams
- Deliver Park maintenance reports and cleanliness processes
- Assist with inventory management and vending
- Oversee safety processes, response, and reporting
- Complete company safety, people operations, and food & beverage certifications
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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