Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Job Description
The Sahara Las Vegas is a renowned resort and casino located in the heart of the Las Vegas Strip. Known for its vibrant atmosphere, luxurious amenities, and exceptional guest services, Sahara Las Vegas has a rich history of providing travelers and guests with unforgettable experiences. The resort offers a wide variety of entertainment options, dining venues, gaming opportunities, and comfortable accommodations, making it a premier destination for visitors from around the world. As a hospitality leader in the gaming and resort industry, Sahara Las Vegas prides itself on a commitment to excellence in guest service, safety, and employee engagement, maintaining a dynamic and inclusive work environment.
The role of Assistant Front Services Manager - Valet at Sahara Las Vegas is a pivotal position designed to oversee and optimize the valet department's operations to achieve the highest standards of guest service and operational efficiency. This role entails a broad scope of responsibilities that go beyond routine tasks, aiming to elevate the guest experience through meticulous management of valet services. The ideal candidate will have comprehensive knowledge of company and departmental policies, procedures, and standards as outlined in the Team Member Handbook and departmental Standard Operating Procedures (SOPs). This role plays a crucial part in fostering a positive work environment by supporting company and hotel policies, promoting employee engagement, health and safety initiatives, and enhancing overall guest satisfaction.
Key to the position is the management and supervision of valet employees, ensuring that staffing levels meet service demands while maintaining productivity and a clear flow of traffic. The Assistant Manager will also conduct pre-shift meetings to communicate event information and operational updates, ensuring all valet staff are fully informed and prepared. Inventory management and workstation preparation are essential responsibilities, along with maintaining professional employee relations, recognizing performance, evaluating staff, and administering disciplinary actions when necessary. The role demands exceptional leadership skills to motivate team members, manage labor costs efficiently, and handle departmental expenses responsibly.
Additionally, the Assistant Front Services Manager is expected to maintain a polished, professional appearance and provide courteous, friendly service that differentiates Sahara Las Vegas from competitors in the hospitality and gaming industry. The position requires flexibility to assist with related duties as assigned, emphasizing a team-oriented approach and adherence to health and safety protocols within a high-energy, fast-paced environment. This role is ideally suited for individuals with experience in luxury gaming or hospitality settings, equipped with strong interpersonal, organizational, and communication skills, and the ability to operate both automatic and manual transmission vehicles safely. Overall, this position offers an exciting opportunity to contribute to the ongoing success of one of Las Vegas's iconic resorts by ensuring seamless valet service operations and a memorable guest experience.
The role of Assistant Front Services Manager - Valet at Sahara Las Vegas is a pivotal position designed to oversee and optimize the valet department's operations to achieve the highest standards of guest service and operational efficiency. This role entails a broad scope of responsibilities that go beyond routine tasks, aiming to elevate the guest experience through meticulous management of valet services. The ideal candidate will have comprehensive knowledge of company and departmental policies, procedures, and standards as outlined in the Team Member Handbook and departmental Standard Operating Procedures (SOPs). This role plays a crucial part in fostering a positive work environment by supporting company and hotel policies, promoting employee engagement, health and safety initiatives, and enhancing overall guest satisfaction.
Key to the position is the management and supervision of valet employees, ensuring that staffing levels meet service demands while maintaining productivity and a clear flow of traffic. The Assistant Manager will also conduct pre-shift meetings to communicate event information and operational updates, ensuring all valet staff are fully informed and prepared. Inventory management and workstation preparation are essential responsibilities, along with maintaining professional employee relations, recognizing performance, evaluating staff, and administering disciplinary actions when necessary. The role demands exceptional leadership skills to motivate team members, manage labor costs efficiently, and handle departmental expenses responsibly.
Additionally, the Assistant Front Services Manager is expected to maintain a polished, professional appearance and provide courteous, friendly service that differentiates Sahara Las Vegas from competitors in the hospitality and gaming industry. The position requires flexibility to assist with related duties as assigned, emphasizing a team-oriented approach and adherence to health and safety protocols within a high-energy, fast-paced environment. This role is ideally suited for individuals with experience in luxury gaming or hospitality settings, equipped with strong interpersonal, organizational, and communication skills, and the ability to operate both automatic and manual transmission vehicles safely. Overall, this position offers an exciting opportunity to contribute to the ongoing success of one of Las Vegas's iconic resorts by ensuring seamless valet service operations and a memorable guest experience.
Job Requirements
- High school diploma or equivalent
- One to two years experience in a supervisory or management role in a similar resort setting
- Ability to effectively communicate in English, both written and verbal
- Ability to work independently with little to no supervision
- Ability to perform in a team environment
- Able to operate all types of vehicles with both automatic or manual transmissions while adhering to health and safety measures
- Valid NV Driver's License required before entering this position
- Valid Alcohol Awareness Card required before entering this position
- Must be 21 years of age or older
Job Qualifications
- Knowledge of Valet operations in a similar resort setting
- One to two years experience in a supervisory or management role in a similar resort setting
- High school diploma or equivalent
- Ability to effectively communicate in English, both written and verbal
- Maintain a professional demeanor and attire at all times
- Strong interpersonal and organizational skills
- Ability to work independently with little to no supervision
- Ability to perform in a team environment
- Ability to motivate and maintain effective working relationships across all levels of staff and leadership
- Previous experience in a high-end luxury gaming or hospitality environment is desired
- Exceptional time management skills
- Intermediate to proficient understanding of computer systems such as Microsoft Word, Excel, and Outlook preferred
- Able to operate all types of vehicles with both automatic or manual transmissions while adhering to health and safety measures
- Valid NV Driver's License required before entering this position
- Valid Alcohol Awareness Card required before entering this position
- Must be 21 years of age or older
Job Duties
- Oversees the operation of the Valet department to achieve the highest level of guest service and efficiency
- Performs all duties in accordance with SAHARA Las Vegas standard operating procedures as outlined in the Team Member Handbook and departmental SOPs
- Full knowledge and understanding of company and department rules and regulations, policies and procedures
- Supporting company and hotel policies and procedures including the promoting and participation in Employee Engagement, Health and Safety, and Guest Service initiatives
- Maintains knowledge of all property events and projects and responsible for effectively communicating the information to allow for proper planning
- Conduct pre-shifts and ensure Valet employees are informed of all current information
- Ensure all workstations are fully stocked by conducting inventory checks
- Ensure day-to-day Valet operations are running efficiently, this includes staffing levels and upholding associates to the highest level of service standards, productivity and ensuring a clear flow of traffic
- Supervises all Valet employees, maintains proper employee employer relations, recognition, evaluating performance and administering discipline
- Responsible for the efficiency of labor scheduling while maintaining labor costs and all departmental expenses
- Provides exceptional, courteous, friendly service to guests and associates that differentiates us from the competition
- Presents a clean, neat and well-groomed appearance
- Assists with other related job duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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